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April 2024 by Lucas Lockhart
If I could give a 0 star I would. My insurance before used optum and cvs specialty. I thought those were okay... not great but okay.This company is horrible. None of them knew how to verify my insurance. My medication is due and it's been a month since I had this insurance and they have only gotten to the step of verifying the insurance when I already gave them a authorization approval from my insurance company and my Dr office.My Dr office my insurance and myself have all been calling For the past week and a half with urgency so I don't get hospitalized for missing my medication...
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April 2024 by Sam S
Acaria Health is an absolutely horrid company. Their customer service has been outsourced to another country resulting in reps that are difficult to understand and know nothing at all about how businesses (including shipping companies) run in the U.S. Those outsourced reps make stuff up, disconnect calls, don't complete orders and don't call back despite insisting on a call back number "in case the call is disconnected."Araria puts getting every penny from their customers well ahead of competently performing the very business function they are paid for. Part of their business plan includes forcing their clients to become unpaid, unwilling employees because the process will not work if you leave it up to Acaria.Acaria should change their company name to "Misery Health", because that's the experience they provide for their customers.
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April 2024 by O C
After being spam called for months I've decided to have fun with it here. Enjoy.4/4/24 Do you enjoy being spam called? Well, do I have the pharmacy for you.Decline a refill? Not today! Expect to get several follow up calls, from different numbers, throughout the week to harass you for a refill that you don't need.Acaria health, redundancy at its finest.4/5/24 3rd call this week for a refill I don't need. I answered. "Press 0 to speak with someone". I press 0, they hang up. Bunch of clowns ? harassing people with their stupidity. I'm sure I'll be back with more updates.4/8/24 Enough! I spoke and told them to not call me anymore."When would you like to call you again?"Don't call me, I'll call you."I'd like to know so we can call you with a follow up."Don't call me.
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February 2024 by Lori Mcgraw
This is , in my opinion is the worst specialty pharmacy there is. Poor communication, lazy, don’t do what they promise they will and do not care one bit when they completely drop the ball and it greatly affects the patient. They are no longer my pharmacy. I should have gotten rid of them long ago. If I could give them zero stars that would be more appropriate.
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February 2024 by Amy Witman
Only use this pharmacy because my insurance mandates it. Process of ordering requires a phone call each time, repetitive confirmation of my details, takes 20 minutes each time. This time, however, they showed my insurance was terminated. Called my insurance who confirmed it's active - they even called the pharmacy to verity that it's active. I'm now 3 days into this process, totally out of medication and still no closer to getting my delivery. Avoid Acaria Pharmacy if at all possible. If not, order your medication WAY IN ADVANCE because the process is very slow.
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January 2024 by Bridget Hull
This place is horrible! Their customer service people are in the Philippines and have no idea what they are doing! Completely inept!!
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December 2023 by Shirley C
Process to order is extremely cumbersome. Repetitive and time-consuming. Verification process is overkill. Every single time you need to verify your address even if they spoke to you five minutes ago. Different departments within the company have a part in the process and you are having to wait or being contacted again while they go through their process. Process needs to be streamlined. I understand verification is needed, but the amount of verification is overkill.Would request that they don’t repeat themselves over and over and over again.
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December 2023 by Leyla Kabban
I had the misfortune of having to use this incompetent pharmacy. My medication was always delayed and now, a year later, they send me a bill for almost $3500. No information as to what they were billing for or the date of service. They are threatening collections for their incompetence. I checked with my insurance and my insurance was NEVER BILLED!!!! My medication was approved 100 percent by my insurance prior to placing my first order and every order since. Does anyone know where and how I can file a complaint about this pharmacy? Thank you.
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August 2023 by Monica Poyourow
I’m so SICKEN TIRED of dealing with Acaria. They are the worst of the worst. My blood pressure is through the roof every time I talk to them. No one knows what they’re doing. Medication is constantly late. My 2 kids need to be on this special meds daily and they are not getting it. HealthNet needs to stop contracting with them. They’re so terrible and they don’t care.
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December 2022 by Jim Hopkinson
This pharmacy is terrible every month I spend hours on the phone, multiple calls to get my prescription. I would go elsewhere but this is the ony pharmacy my insurance accepts.
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November 2022 by Patti McCarthy
Can I give zero stars? Unfortunately Acaria is the only specialty pharmacy my insurance(#healthnet) contracts with. I've been dealing with Acaria 4 1/2 years now. The only time they ever got it right without a major hassle each time was the first time. Every SINGLE time since then, because of their incompetence, I have received my medication late which pushes my medication schedule later. 4 years ago my medication was due early August. Now it's scheduled in October.Each time there is a new problem (refusal to send it to my house even they had been doing that for 2 years, the constant lying about receiving faxes from my doctor in spite of my doctor's office saying they received confirmation, trying to overcharge me by $200,..the list is endless). However, in spite of having authorization for 2 doses given to them at the beginning of the year, they can never find it. This happens every time. Each time they tell me they will call me. They RARELY call me with any updates.This last time I called 9/2 for a 10/7 due date. I was initially told again there was no auth. I made the rep look for it. He found it eventually, then told me it was too early to order. I had to wait till 9/27. He PROMISED me that when I called again, I would not have to go through all the hoops again. I called on 9/27. Rep can't find the authorization. I said I had absolutely no confidence it would arrive on time. Rep said she will mark it urgent for their insurance verification department. Three days later, after I called again, then they took care of it while I was on hold. I guess their definition of urgent is different than the rest of us. I was told on 9/30 it was good to go and would be mailed to me to receive by 10/4. I still didn't get it 10/6. I called again. Because it was now a new month, they had to get insurance verification again!! But they did not think to call me and tell me this. My medication would still be there if I hadn't called again. And it showed up late again.I don't know what it's going to take to get my insurance to stop contracting with them. They are well aware of the situation.
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October 2022 by Alex De Moraes
Called to request approval of information. Needed My NPI even though I had all the patient information, my DEA, License number and the prescription number. Asked to speak with a supervisor which was intially refused. Put on hold 11 min then tols Supervisor on another call. The person on the phone has someone in the background guiding her in what to say. Asked for supervisor name but they refused. I had to demand the name and was told it was Mary Jane. Horrible Service. The only way I can vote on their customer service skills is to take my prescription to another location which I will. I will not support this company again.
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July 2022 by John Bailey
I have edited my review and added 2 stars! It took 7 months for this company to make since to me! Im sorry that im not sure, but I believe her name was Eileen that firgured it out for me . Thank you! talk to you in a year..
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March 2022 by Bea Walker
Worst Pharmacy ever. It has been nearly 2 weeks since they received my specialty prescription and it has still not been filled. At first they said my insurance was terminated. It wasn't. Then they said my ID was invalid. It wasn't. A week and a half later they finally figured out it was covered and said it could be ready in a couple of days to send to my doctor for infusion. According to a call to my insurance company my copay is $10. They are charging $22.50. When asked why they said they would check and someone would call me about that within 2 days. I still don't have my prescription after numerous calls to my insurance company, my provider and to Acaria. This is the worst pharmacy ever. DO NOT USE THEM. YOU WILL BE SORRY!
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February 2022 by Susan Proulx
I’m completely disappointed with Acaria Pharmacy. If I could I’d give them zero stars. It has taken more than 4 months. Over this period of time, I spoke to 16 different people, I spent hours on phone calls,, as did my doctor’s office, only after making daily phone calls to have them tell me they will deliver my medication 4 days late. It has been a total nightmare. I have called them on my lunch break while working in the ICU only to be irritated by their run around. They have told me they will call me back several times, but that has never been the case. One rep will tell me one thing and the next would completely contradict that person. It has been maddening. It has been very unprofessional to have the person I am speaking to telling her children to be quiet while speaking to me and this is after long periods of waiting to actually have someone pick up the phone. It was frustrating to try to voice my concerns with Acaria personal that obviously English was not their first language. I’m dreading to have to go through this again when my medication comes time to be refilled again. The time I did speak to a supervisor her response was this is a different time. With people working from home. I’m working the front lines in the ICU, I could tell her a thing or two about difficult. I understand about being under staffed, overwhelmed, over-worked, however, I getting my job done.
