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October 2023 by William T.
This place is going to rip you off. The guy in the wheelchair has terrible customer service and when I didn't want insurance he was like don't come crying to me when you get charged for damages as if they are going to make something wrong on purpose. They charged me 50 dollars for gas when I brought it back where they had it already. They also force you to download the app even if you don't want to. It's a fine for bringing the truck back no matter what. It's just terrible I think this place needs a visit from better business bureau. I hated my experience and you will too if you go there.
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July 2023 by Danielle Thorn
Worst experience ever!! My daughter rented a U-Haul tonight that apparently was reported stolen so her husband was pulled over with guns drawn and U-Haul with all their belongings in it impounded. Freaking ridiculous and all they tell is is they're closed and someone from U-Haul has to get truck from impound. So now we don't have anything and oh yeah forgot to mention we have a 16 month old with us. Been on side of road for hours. Not sure what to do now because all our belongings ,and food is in U-Haul . DEFINITELY SUING
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July 2023 by Jackson Jackson
You gave a family a stole U-Haul and then would help them correct it! This is not ok and I hope this location goes out of business! The way customer service handled this is completely unacceptable!
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May 2023 by Eddie B
Very professional and friendly people ????
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March 2022 by Bong C.
Don't waste your time here and do yourself a big favor! I rented a truck and let me tell you this was the most stressful move ive made in my life. Truck was dirty and gas was empty, i filled it up with gas when suddenly gas came flowing down on the pavement. Cmon Uhaul, havent you heard of maintaining and checking your trucks before renting it out? It was a hazard and safety issue and good luck with returning it and doing a self return inspect online. kicks you out the system online so youre forced to pay extra $20 for them to inspect the truck as if they do inspect the truck to begin with before they rented the truck to me. Call customer service and you end up in a continuous loop of merry go round wondering if they plan on assisting you or might as well give up trying to call Uhaul for help.
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July 2021 by Xavier Dent
Great customer service!!
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March 2021 by Rosa Martinez
Never do business with this store. I rented a uhaul form them. It was filthy from inside and the back compartment.Upon returning the uhaul I entered the store this lady ran to the door and kicked us out screaming you can't come in you can't come in I sad well we're do I drop off the uhaul she said look at your phone and kicked us out. We were stuck with a truck. We then started to call uhaul we disinterested know what to do. 15 minutes into my call to uhaul I received a call from someone from the store a male who was very rude he was sarcastic and demeaning his tone was insultingi informed him to stop being sarcastic and his tone was unacceptable he said in a rude tone I'm retrying to help you nooooo he was not he was very demeaning in his tone and words used. I will be reporting this site to corporate.
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November 2020 by Joe C
We rented a truck to help my sister in law move . First you can’t enter the store , then they take your payment and tell you to complete the process online . We did not understand exactly how to complete the process and when we returned the truck we were told if they check us out it would be a additional $20 fee. After the woman lost patience she tree the key back at us and told us to handle this on our own because she was on lunch . So we had to wait on hold for 30 min to ask Uhaul to check us out. I would never return to this place for anything.
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November 2020 by Lisa Cruz
Rip off!!! Do not go here! Rude and they try to add charges to your rental bill!
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July 2020 by Jorge Avila Murrieta
I dont see how this place is in business poor customer service like they don't wanna do ther job with door locked than act rude to customers cause u dont wanna do ur job ao they keep door locked lol wat a joke of a business.
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May 2020 by Nesha S.
This place handles their business fraudulently. They over charged me for mileage. I had pictures of the return milage and they refused to correct the mistake . They were very argumentative, unprofessional and rude . I contacted U-Haul corporate office and filed a dispute. Stay away from this place .
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April 2020 by Chloe Walker
Terrible Terrible, one man who awnsers the phone is EXTREMELY rude. I was told there would be a $100 holding fee that would be released when I returned my truck. I dropped the truck off the SAME DAY by noon and nobody checked it in so obviously i still dont have my money back its been 2 days already. AND they charged me and additional $92 and instead of explaining what its for the guy hangs up in your face. In total i have been charged $200 with no reasoning or receipt listing the charges. Never ever using this location again !
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March 2020 by Daniel C.
Do not rent a vehicle from here. If you are even "1" minute late on the return, they'll charge you for an extra day, believe me. REAL pissant attitudes, too. U-HAUL: Unsafe Hitches And Unreliable Latches.
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October 2019 by Ramiro Leyva
They have better rates
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August 2019 by Nyle Bloodworth
Dropped off a friend
