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March 2024 by Ricki Rodriguez
I have been wanting to try this place since I’ve heard about it. I am always in search of the perfect Italian sub so far Jersey Mike’s is only one that comes close to the ones from New Jersey! I went into this restaurant and ordered four sandwiches two of them were completely incorrect, I asked for my Italian sub dry with the Italian dressing on the side because I don’t want the bread to get soggy. I get to my friends house and there’s a big glob of mayonnaise mixed in with this finally shredded lettuce on my sandwich that was supposed to be dry! Mayonnaise does not ever belong on an Italian sub, my sister ordered a vegetarian sandwich and did not want the sautéed onions because she doesn’t like sweet things on her sandwiches so she requested raw onions not only did her sandwich have the sautéed onions on it but it also had jalapeños and peppers that she can’t eat! So we get to my friends house and they have their sandwiches to eat and we have nothing to eat for our little picnic together! I will never go back to this place again and Jersey Mike’s will reign in being the best Italian sub maker around! We wasted $20 and didn’t even get to eat lunch with our friends! I saw the girl that took our order writing everything down or whatever and they still messed it up to the extreme! The sandwich is now sit in my trashcan
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January 2024 by Jesus Amaro
Place was full of
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November 2023 by Marilyn C.
The customer service is very poor, the staff is rude and very unprofessional. I dread going back due to the service. The reason I go is they are the only place that offers gluten free bread.
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November 2023 by Vanessa Rodriguez
I LOVE coming to this firehouse location! They have the BEST service. The food is ALWAYS AMAZING! And the atmosphere is very relaxed. I feel like I'm at an ALL-AMERICAN sub shop and it feels good to support our
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November 2023 by Steve Alejo
My first time at firehouse subs I used app to order for pick up the hook and ladder sandwich was one of the best subs I ever had and customer service was great I made a mistake on my order and they remade the sandwich for
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November 2023 by Alejandra Valdez
Love it ! especially the gluten free bread, since we can't have regular bread, and before making our food they ask if it is a preference or allergy.
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November 2023 by francis kast
They don't listen and they prepare your order wrong even though the person who takes your order makes your order. Very disappointed because for the high prices you might get what you ordered. Won't be returning.
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November 2023 by Cynthia Lopez
Today was a very hectic day because of t mobile Tuesday and the crew handled it with respect and cleanliness. Way to go crew! Thank you. You Rock!
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November 2023 by Jovanni Majano
Great subs, great customer service. Very clean and definitely worth the visitVegetarian options: Substitute for vegetarianParking: Big parking lot
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November 2023 by Net A.
This is my first time visiting and i think the last. Honestly I love Firehouse Subs and have been to different locations and I am very regretful on how my experience today at my very own city location was disheartening!! I just came today Tuesday to redeem T-mobile's Tuesdays promotion. My mistake for not checking on how to redeem but the lady behind the counter could have said it with a smile and explain nicely that I have to order on line! Im not sure if the staff today: Tuesday, 11/7/23 @ this hour 3:30 pm, are happy to serve cause of such unprofessional attitude. So i finally figured out how use app and order online. Order will be ready for pick up by 4:15 pm so we waited . By 4:16 I inquired on status of my pick up order, I was rudely directed to read a posted sign that said Online Order Pickup! I misunderstood the sign I read that said third party. I said I was not a third party cause I ordered myself online. Then they checked behind the counter called out my name and said just few more minutes to be ready. Finally got my order at 4:18 without handing out a drinking cup. I wasn't sure where it was located. Another lady handed me a cup. My favorite Meatball sub is what got the stars. The sauce tasted perfectly withe scrumptious meatballs topped with melted cheese served in the toasty bread bun. My hubby liked the hook and ladder sub which had a very generous multiple turkey and ham slices. Love the red chairs and made a very impressive ambience of a fireman's passion. Just hoping on my next visit, staff will have better customer service!
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November 2023 by Bienvenido A.
My hook and ladder sandwich was delicious and so was the meatball sub. Service wasn't that great. First time in this location 1550 west valley Blvd in Colton. Reception was very cold. They still entertained our questions but It's like "don't bother me" message we got. Got our order past the 4:15 pick up time placed on line. Place was clean and organized. All gender restroom but need staff to open when needed for use. Still want to come back and try other entries on their menu. Hopefully will have a better reception and service.
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October 2023 by Valerie G.
Lady in here doesn't want to make any more subs she already cleaned up a hour before they closed thanks I won't be bothering you again or your company
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October 2023 by Soluna R.
I swear this place screws up delivery orders on purpose. How else can you explain doing the opposite of what was on the order 3 orders in a row on the same sandwich. I love Firehouse as a franchise but this one is just trash. Just stop taking delivery orders if you're so mad about it so one of the other franchise locations who actually care can step up and take over delivery to this area.
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October 2023 by Bobby Hall Jr
Pull pork sandwich combo my order walk-in. Very happy with my choice.
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September 2023 by Tiffany Fuller
Asked for the new Pizza sub way. She asked if I wanted white bread. I said it say garlic bread. She said yeah that’s white bread. I have had this sandwich before! She straight up lied to me!
