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November 2023 by Lynn Gorton
I am HEATED!! I’ve been trying to call Ashley for weeks and so has THEIR customer service department with no answers. I spent ALOT of money when I bought almost a whole house of furniture. My king size bed frame (slates) are falling apart and warped. Even missing some of the middle support legs. My mattress is ruined and caving in on some areas (the springs). Been having back pain the last couple months and now seeing a ortho doc for the issue. I contacted my sales person today and told him I can’t get a hold of the store and neither can his customer service people. Told him what’s going on. He told me “I should have bought some kind of bunkie board for the slates to support the mattress. I was NEVER TOLD ABOUT THIS AT TIME OF PURCHASE. I bought this set because it didn’t need a box spring and was going to “SAVE” me money”. I’m going in person tomorrow after work to raise hell. THIS IS BULL HOW CUSTOMERS ARE TREATED AND PHONES NOT BEING ANSWERED BY THEIR OWN COMPANY DEPARTMENTS. photos to follow for proof.
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November 2023 by Pam Moothart
I fully expect to be pleased with the chair I purchased, but am VERY disappointed about the customer service. No issues in store but I had a question about my order and tried for 2 days to contact the store and couldn't get through. Even their Customer Service center couldn't get through to my local store for me--and they tried! No one picks up the phone! I'm hoping it will all work out but I'd be hard pressed to want to do business with them again. On the bright side, I dealt with two sales people before purchasing (Erum and Chris) and they were fine. I just wish I could have been able to contact the store as I stated.
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November 2023 by Nem Ro
Got all my furniture from Ashley’s in montclair and the gentleman who helped us was the best part of it not even my furniture was the best part we felt like we knew him for a long time his name is Leonard Webster. He deserves a raise or manager position this man should have his own store.
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November 2023 by Justin Miller
Ashley’s Furniture do yourself a favor and find better management and new customer service workers. Beautiful pieces but the customer service will make me not visit this store again. Ghetto.
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October 2023 by Tracey Gloudeman
You go there it's like a Car Lot dealership waiting for you too make a sale , and all the Great 50% off specials in Store with tags and Names is one of the oldest Car Salesman manipulation. I am very disappointed in it wondered if they didn't have all the salespersons, could you you get a more nicer sectional then the one they had for 1,000. Now off too a place where your not a fish.. oh and those Sofas that we're 50% off another salesman told us that they have to be picked up when you buy them so where are those 3 customers....
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September 2023 by Maria Estrella
Great customer service , very kind and friendly sales person , very easy to apply for credit , we love coming back
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September 2023 by Tiffany Beauregard
I love this place. They have thee BEST deals. Jackie is amazing. Don't get me wrong Tommy and Krista are good but Jackie is the hardest working employee. Anytime you see her she's walking around helping customers, help load items into the car and even pulling stock. I don't know how she does it. BIG SHOUT OUT!!!
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September 2023 by Steven Soto
I wish I had the opportunity to post what I bought with this review because I got a pretty good deal quality customer service and easy to make my purchase. Only reason I gave 4 stars is I can’t -post my beautiful bed room set. Me and my wife bought. I will recommend Ashley’s home store in Colton to my family and friends…
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September 2023 by Sam Han
Hello I’m glad I had a window install in Colton after work we came to Ashley’s outlet and ended up Purchasing furniture and some dressers when we weren’t expecting to buy anything but the service from Tommy and his people was awesome. We will be back any time we come here or any other Ashley store due to the service we got in the outlet store it was amazing felt like we got a really good deal Sam and crew
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August 2023 by Argelia Ojeda
Thank you Julia!!I was there last week and purchased a new couch.The application was smooth and simple.Only issue was what was in stock, but Julia was super knowledgeable and made sure I got what I was looking for.Delivery the next day was super helpful as well. THANKS!!
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August 2023 by Juan Chavez
My experience was amazing came in and was helped by Julie Meredith. She made went above and beyond my expectations. She was answered all my questions and was considerate of my little one. I will definitely come again thank you so much Julie
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July 2023 by Fernando Ortiz
I recently had the opportunity to visit Ashley Furniture and was quite pleased with their employee discount program. Being an employee of another company that has a partnership with Ashley Furniture, I was able to take advantage of their great deals. The discounts were impressive and made furniture shopping a much more affordable experience. However, I must say that my visit to their store left a bitter taste in my mouth due to the poor customer service I experienced, particularly in the loading area.I had purchased a large item and it was my expectation that the loading process would be quick and efficient. Unfortunately, this was far from the case. The employee responsible for loading the items seemed more interested in talking and laughing with his colleagues rather than doing his job. It was incredibly frustrating to watch them waste time and neglect their responsibilities while I stood there, waiting for over 30 minutes.I understand that employees need to enjoy their work environment and have some time for socializing, but it should never come at the expense of providing efficient and prompt service to customers. As a customer, it is disheartening to witness such lack of professionalism and dedication.Overall, while Ashley Furniture may offer great deals for employees, the poor customer service I experienced, particularly in the loading area, overshadowed the positive aspects of my visit. It is my hope that Ashley Furniture management addresses these issues promptly and ensures that all employees are focused on fulfilling their job responsibilities efficiently, while providing exceptional customer service.
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June 2023 by natalie franco
To make this short, DO NOT buy from this cheap furniture store & if you do, do not buy their lifetime guarantee insurance. It’s a scam. I’ve bought several times from Ashley’s furniture. So I am saying this from experience.
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June 2023 by E MEZA
As soon as we walked in I was greeted by Rafael. They had a nice selection of furniture. Rafael assisted us and made the whole process easy. This is not the bed I got but this is the only picture I took there.
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June 2023 by Shannon Strong
We went to check out beds. From the moment we walked in the door a salesman was on our heels. He indicated that he was supposed to be with us the whole time. Like our personal assistant. That is the very LAST thing we needed. The first bed he insisted on showing us cost $10,000. He absolutely would not leave us alone. The whole experience made me want to run out of the store. My husband fortunately is calmer, and we managed to stay for about 30 mins. At one point the salesman actually told us that he could not discount the bed (which we did not ask for) and offered us a free dining table! The pressure was so high. My husband and I had about 4 mins alone to discuss the options and the salesman was back. It was the most uncomfortable sales experience of our lives. We left and made a purchase at another retailer who was the total opposite in sales technique.
