-
March 2024 by C Papadopulos
Tour and the apartments were large but a little far for our work
-
December 2023 by Silulu Vai
Been here for over a year and I have not had any annoying issues so far. The maintenance team here is Great! Jose especially has been very prompt and always fixes the issues with ease. Very nice and friendly staff.
-
November 2023 by Kayla B.
I'm currently in the application process however I just wanted to come to write a review on the great experience I've had so far. Karen Christen has been absolutely wonderful. There was a mix up with my appointment time that I made with a different leasing agent and Karen took care of it right away. She was very welcoming to my partner and I. She gave information on the unit and community which made it very easy to navigate. She was very patient and attentive in answering all of the questions my partner and I had. She even followed up via email to make sure we had a great experience. She was a big part in why we applied that day. Thanks Karen!!!
-
October 2023 by Reem J.
I've been living here for about 3 years. And I just want to give a big appreciation. And thank you to the staff and the management. And a big appreciation to Karen was one of the managers. That always make sure you are satisfied. And everything you need to be done gets done. Thanks for all that you do, and we really appreciate you guys.
-
October 2023 by Vilson M.
This review is in regards to the building itself and the experience with the application process, specifically with Leasing Agent assisting us, Carlos E. This individual has been very patient and open to questions regarding the property, application, and finally the lease agreement. A professional in is own right, Carlos listened to both me and my partners inquires and concerns about La Terrazza and gave us clear answers. The property itself is well maintained with janitorial/maintainence staff making daily rounds. The fellow residents here are also pretty relax as well. Overall, a great experience so far. Until then, my rating stands.
-
October 2023 by Dale Y.
One of the best apartment complex I've lived in. Karen Christen is a wonderful consultant and willing to accommodate the needs for the resident. She is very understanding and wants the residents to have a home where they can come home to. It was a no pressure sale and wanted every resident to have their own opinion and their own living ways. She's easy to talk to. The apartment complex is nice, gated, and friendly neighbors who look out for each other. Very clean and pet friendly as well. There's also a gym and covered parking as well. This complex is worth checking out and tour. If you want a place to stay and want to feel like a home, you found the right place. Home away from home.
-
October 2023 by EdianBlair S.
I highly appreciate our leasing agent, Carlos in answering our questions regarding the lease. Due to his knowledge and expertise, our approvals time was faster than expected! I appreciate his knowledge and insights. Carlos is exceptional in his work and service towards the property.Regarding the unit, the unit looked great when we moved in. It was what we were looking for. There were some issues with the drawers, door knobs, and handles, however, maintenance was prompt in addressing the issues.
-
October 2023 by D Z.
I definitely recommend this place for a living, they accommodate every needs you may have. The consultant Karen Christen is very helpful and awesome she made everything possible for you to live comfortably, she gets everything done for the residents no matter how difficult it is. I recommend speaking to Karen Christen for a bedroom or looking for a room whatever it is, rent is a decent price and this gated community is very safe and the neighbors will look out for each other. This location is very close to colma Bart station and it's a 3 minutes walk there's a secret pathway from the apartment to Bart.
-
September 2023 by GG Smith
Good people work here, but two Equity Residential policies are important to keep in mind:1. They charge the residents for cleaning the apartment for the next tenants. Never experienced that before, in four places we rented across two different states, because that's basically a multimillion business using its customers to cover one of the operational costs. A one bedroom here is over 3k a month - and they take your deposit money to vacuum and paint after you leave. That's not extreme wear and tear by the way, nothing broken, we cleaned ourselves before moving out. They charged us several hundred dollars for that cleaning.2. They use Google reviews to evaluate their employees. Just keep that in mind when reading the 5 star reviews, that's people being nice to workers.
-
September 2023 by Helena Draper
I love these apartments! It is so beautiful and secure to live in. Tommy in leasing is the best! Him and the manager made my move smooth and easy. I am very happy & pleased :)
-
September 2023 by suzanne mosel
Nothing but issues. The dishwasher had to be replaced 2 times what a nightmare to get somone to fix it we had no dishwasher for 4 month and if that wasn't bad enough a pipe burst in the wall and flooded the kitchen and living room we were without a kitchen for about 2 months. The workers let the front door open and our cat got out and they didn't compensate us in the rent for the inconvenience of having no kitchen but rather blamed us for the water damage even though we were not at home when it happen. Also if its was a windy day the baloney door always blow open. The worse thing is to move out of La Terrazza that was a nightmare !!!!! Carlos was so rude, condescending and a complete jerk.
-
September 2023 by Carmelo Villareal
I recently moved to La Terraza Apartments, and happy with the services. I requested a maintenance service, and they fixed the issues promptly.
-
August 2023 by Guzel Garifullina
We stayed at La Terrazza for a bit over a year and really enjoyed that experience. The location right next to BART can't be beat, the neighborhood is nice, and the complex is dog friendly. The team working at the office are personable and helpful. Carlos was looking out for us throughout the entire time, from picking an apartment to moving out and made us feel very welcome. The maintenance team was always very prompt and responsive.
-
August 2023 by Angelo S
Leaving a 5 star for the leasing Agent. Carlos was a good leasing agent to work with. Was super attentive and informative. Answered all our questions.As for the complex, it seemed nice. Kind of dirty grounds but what can you do. Can’t sweep it all day. They didn’t have quite have what I was looking for but we’ll definitely keep this place in mind in the future
-
August 2023 by Shannon F.
Toured and it was nice! Carlos was super great and has provided me so much assistance in my home search.