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March 2024 by Desiree Navarro
The staff was always helpful and nice!
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February 2024 by Lynda Gribben
Very friendly and helpful staff, went the extra mile
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February 2024 by Christine Ko
Christina was incredibly friendly, efficient and had excellent communication skills. She let me try the different cars to see which one I liked best and helped me figure out CarPlay and most of all, dealt with my insurance claim like a pro.Pretty much the best experience I had thanks to her
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February 2024 by Kenneth Cooney
The service was OK deposits the pauses was reasonable the problem I have company fuse to return my deposit of $300. the car was turned back in good condition once the car was inspected the agency stated fantastic the car was in,I had the car wash before returning it. A week pass no refund came in contact with the renal company about the Refund she informed me the manager stated the money was sent to the bank they just not have release it yet check with my bank they said no money was process to your amount from car rental company. I just wanted to get my money back. Thin they said maybe the money was sent somewhere else that known to have been done before. After that they they refuse to assist me in that matter so I made a mistake trusted them with my money to this day 1/22/24 I have not get my money back
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January 2024 by Sheena S
They provide excellent customer service. Staff members, Arielle, Isaac, and Keisha at the Colma office have been nothing but helpful. I gotta give Arielle extra credit. She runs checkin/checkout, phone lines, etc. and rocks at it! Thanks guys! :)
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January 2024 by Tim Stember
The staff at this location are very helpful. They acted quickly to resolve my issue and have me on my way. Very friendly and professional people
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December 2023 by Karina Ontiveros
Had a wonderful and smooth experience while renting a car here. Cristine was extremely helpful, courteous and knowledgeable. They made sure I got the right car I needed for my trip, and that it was in tip-top shape for me to hit the road. I definitely would recommend this location for any of your future car rentals! The process is a breeze!
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December 2023 by Shen Jin
Would leave 0 stars if I could. The lady renting me the car mentioned that they would waive a return to a different location leading me to take the car rental. However upon confirmation they would not honour a different drop off
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December 2023 by Alex Rybak
Had a great experience renting a car here while mine was getting repaired at the shop. Isaac, Arielle, and the rest of the team were fantastic and helped me pick out a great car. They also picked me up and dropped me off at the car repair place, which made everything easy and seamless. Highly recommend this Enterprise location!
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October 2023 by Mac Thompson
Great experience! When I returned the car, I told Michael that the brakes seemed to "grab" which was unusual since the vehicle only had 36,000 miles on it. Even though it might just be the ABS system, Michael gave me a $50 discount for my concern, and arranged for me to be dropped off at my hotel.
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October 2023 by Michael Nader Musleh
Excellent service, everyone is informed and helpful. The crew works as a team and seem vested in their jobs which is wonderful. I felt good renting a car from this Serramonte location and they all smiled.Thank you and keep up the good work.
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October 2023 by kaye ann
Colma's manager, is a disgrace to their company. Rude and very unprofessional. Customer agent who tried to help me is way better than her! They should switch position. What a shame!The car I used stinks and poorly maintained.
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September 2023 by Andromeda
Entitled and unempathetic. 3 of the staff here were extremely unprofessional and had an attitude that they were doing me a favor by just being there. The lady I spoke with had a mocking tone and a smug grin the entire time I was talking to her. This location is right next to the body shop where I had to leave my car, and I'll say that I wasn't in the best mood given that I'd been in a bad car accident the night before and hadn't been able to sleep, but the 3 people that were attending to customers inside this facility didn't make matters better by being judgemental because I didn't understand what was going on. The manager, Arielle, made matters worse by saying I was "yelling" when I was really just asking questions in an annoyed/angry tone. It's not their fault they don't have many vehicles, but to not even attempt to help because you feel like the customer is lucky to be in your presence means you've had bad training and maybe shouldn't be dealing with customers until you've been retrained. And you definitely shouldn't be managing other people.I gave an extra star for the young man who spoke with me outside, who also works there, as well as the young lady who works there but didn't specifically help me, but was kind all the same. Both were pleasant to speak with.2/10 would not recommend this location, and if this were my first time ever dealing with Enterprise, I would never do business with them again. I know most of their employees aren't like this, however.
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September 2023 by Vicki Baum
The Enterprise location in Colma was the absolute best. The office is clean, the employees are friendly and efficient. My car was amazing. Overall, I will be coming to this location to rent a car even though I live in San Francisco. A great experience.
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August 2023 by Charese Butler
Hello my name is Charese. I just want to thank Isaiah Williams for his excellent service. Me and my husband came in on short notice to get a vehicle but the vehicle they had at the time was really small and my husband is a big guy and he needed some leg space ?. Nohea was really understanding and he used his diligence to fine a roomier car for us. We really appreciate him.Thank you so much. I am always satisfied renting cars from Enterprise. Excellent Service always!!!