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November 2024 by dennis franco
Epic staff nice to me my kids and wife efficient yet caring
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November 2024 by Red Red
I just purchased this couch anf its so comfortable hecause my daughter have the same couch. Early christmas present to myself.
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November 2024 by Malkia Neal
My experience at the Colma Ashley is unforgettable. I went there already knowing what I had in mind to purchase. The sales lady greeted me with a smile. We spoke to each other like we’ve meet before. She was very pleasant, and easy to speak with. I picked out what I wanted, and the manager strolled by. The sales lady introduced us, once that happened we all conversed about outside of work life, laughed, and agreed on some things. The manager gave me an extra discount for my purchase. At the end of the sale transaction. The conversation shifted about spiritual warfare, and Christianity. Not all people want to talk about Christ. We all, are believers, and believe in the powerful works, and wonders of prayer. The manager read a few scriptures, we came to an agreement. He said a prayer for my family, and I for healing, and for God’s continual connection, and protection. I lift the building feeling blessed, and grateful. I’m glad I went to the store to buy what I wanted instead of purchasing online.
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November 2024 by Irna May Connor
Leon was great helping me get the paperwork and logistics done for my couch delivery!
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November 2024 by Brigitte
I was very disappointed when I received a phone call from Ashley saying my sofa will not be delivered on time it has been delayed. It will be delivered in another to weeks so I’ve been waiting for a total four weeks which is a whole month. I’m home without a sofa in my living room I’ve been sitting in my recliner and computer chair while I wait.
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November 2024 by Mary Cignarella
We have been previous customers Ashley furniture. But this experience has been the worst furniture buying experience we’ve ever had. It started off at the store with our sales person. She gave false information on multiple occasions. First off she charged us for premium delivery and set up of our furniture but later we found out, the Three of the pieces we ordered were not available for set up and had to be built by us. One of the main reasons we had gone to Ashley instead of somewhere like IKEA was because we didn’t want to build our own furniture. This was not figured out until it was time for the actual delivery. Another false statement she made to the charging of the furniture. We wanted partial payment by my mother and a certain amount of the pieces to go on our Ashley credit card. Instead, she charged more to our Ashley credit card, which was not what we had wanted .
Once the Furniture was delivered, and we had to put the bedroom pieces together, we moved on and within two weeks one of the drawers on the six piece dresser broke (this was mid-july). As it was covered under warranty, we called the number and started the process for possible repair replacement. By July 20th, we were called and told that the drawer would be replaced and shipped to our home address. On August 5th, I placed a phone call to customer service when the drawer never arrived. This started a three month process of trying to get the drawer replaced. We were told many stories each time we called. It always started with checking in with the warehouse which nobody could ever reach someone there to give us an answer. We were told that the draw would be coming and wouldn’t arrive till October bc it was coming from China. Between July and October, we probably placed over five phone calls which took about an hour each time. On October 15, we called in to check the status of the drawer since it never arrived. We were then told that the order was canceled and that it wasn’t coming from China. After getting extremely frustrated, we were transferred to a customer service supervisor who let us know that they are a third-party customer service line and that we needed to speak to the customer service person in the store. No one on our previous six phone calls had ever told us that. We finally got in touch with the customer service rep at the store (Leti). We explained our story and frustration and she said that she would help us resolve it. She told us at the dresser could be ordered and set up for delivery but wouldn’t set up for premium delivery meaning. This meant we would have to put the second dresser together as well. When we got notification of the delivery by email, I noticed that the email said it was for the wrong piece of furniture so I had to call back again and let them know about the mistake. . During that week of communication, we did get a shipment of draw to our address , and it was not from China, but Illinois. When we open the box, the pieces of the drawer were there but none of the hardware so as of the end of October we have a drawer with no hardware and a dresser that they’re trying to deliver but won’t put together. As of November 6, and 4 mire phone calls, we still have no resolution. This is one of the worst shopping experiences we’ve ever had along with the customer service we’ve received. People say they want to help you, but then don’t provide any real resolution and when they do, it’s with false statements. We will never shop there ever again. if I could give zero stars I would.
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November 2024 by Sarah Torres
Great experience!
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November 2024 by Richard Costanzo
Not a good experience did not complete the order as promised.
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November 2024 by James O.
Ashley Funiture is a great store! I travel from San Francisco to get there. The manager/ salesman Leon was a great person to deal with. He went beyond to make sure I was satisfied. The store should be honored to have him as a manager and salesman.
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November 2024 by Sylviamussa Mussa
“I had a fantastic experience at Ashley Furniture! The staff was friendly, knowledgeable, and went out of their way to help me find exactly what I needed. The quality of the furniture is excellent, and I was able to find stylish pieces that fit perfectly in my home. Delivery was prompt, and everything arrived in perfect condition. I would highly recommend Ashley Furniture to anyone looking to update their home with beautiful, high-quality furniture!”
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November 2024 by Jackie Ramsey
Our sales associate Rose was great! I have since returned and do not appreciate the aggressive hounding by the other sales associates. I will not return to this site if Rose is not at work.
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November 2024 by paul G
My wife and I went to the Ashley store in Colma. Was greeted when we walked in the front doors by Rose. She asked us what we were looking for and we told her we were looking for a bed and some end tables. She was very helpful and showed us everywhere that we should look. We spent about a couple of hour there and ended up purchasing a bedframe and two end tables. I would just like to say that Rose was very helpful, kind and professional. She explained in detail on how long the delivery would take what to expect and if we had any questions to call her and she would help us out. My wife and I were very pleased with the customer service that Rose provided to us.
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November 2024 by Sandra Darden
Leon at Ashley Home furniture is the best yes Leon did a wonderful job with making sure every detail to delivery date was up to my standards he also assured that if I was not satisfied with my purchase to let him know. The delivery was great on time cleaned up after assembly. I’m definitely satisfied with my Encounter at Ashley home store in Daly city, thank you, Leon
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November 2024 by Alex Burkhardt
Thomas Rush and Evelyn are fantastic. This is easily the best Ashley store around!
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November 2024 by Rabib alam
I sent a string of emails starting Monday including emailing their reviews @ Ashley and customer service email and their store employee Y Fernandez. It apparently takes them 5 business days to open an email and think of a response to how grossly mismanaged they are. ??♂️
