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October 2023 by Jeffrey Ferguson
Beware of this company! We bought our home and moved to Auburn in 2017. The property came equipped with a 500 gallon AmeriGas tank that was servicing the house and an out building. I had never lived in a home that required propane deliveries and I wasn't sure how it worked. I called them and was told that after providing them with my social security number and after passing a credit check, they would set me up with an account where they would periodically show up to top off the tank. They would then bill me accordingly. I asked if I could just pay for a delivery using a credit card as needed over the phone. The representative said that that was possible but encouraged me to sign up for their plan. The quoted price per gallon seemed high but we need to heat our home. Over the years I learned that AmeriGas uses a tiered pricing plan and that they will always lead with their highest price. They will only offer a lower price when you complain or threaten to quit them. I called each of the propane companies that service my area and I was horrified to learn that I had been paying as much as a dollar a gallon above what other companies were charging. Over the years I had over-paid thousands of dollars. I called a competitor with excellent customer reviews and within days I had been effortlessly switched over. I then called AmeriGas, paid the tank rental fee and closed my account. Two months later I received a bill from them for one hundred dollars. This was a ridiculous charge compensating them for picking up their own tank. Needless to say, I will not be paying that bill. I have since been receiving additional bills charging the hundred dollar tank pick up fee plus a $36 monthly late fee. Now I have been receiving harassing phone calls from them demanding payment. This company is beyond galling. Avoid them!!!!
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October 2023 by Lori E.
So strange. What's the point of paying for an answering service, if you tell them not to take messages, even if someone begs them? Oh, perhaps they are allowed to take a message if someone smells a gas leak. What with no one even claiming this business, it seems as if there is a serious internal issue. Of course I could be wrong. I'm glad I use gas detectors, and don't put my trust in those with known emotional issues. One star because I can't post unless I do.
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August 2023 by Jeffrey F.
Beware of this company! We bought our home and moved to Auburn in 2017. The property came equipped with a 500 gallon AmeriGas tank that was servicing the house and an out building. I had never lived in a home that required propane deliveries and I wasn't sure how it worked. I called them and they told me that after I provide my social security number and after passing a credit check, they will sign me up to an account where they will periodically show up to top of the tank. They would then bill me accordingly. I then asked if I could just pay for a delivery with a credit card as needed over the phone. Their representative said that that was possible but they encouraged me to sign up for the plan. The quoted price per gallon seemed high but we need to heat our home. Over the years, I learned through neighbors that AmeriGas uses a tiered pricing plan and that they will always lead with their highest price. They will only offer a lower price after you complain or threaten to quit them. I called each of the propane delivery companies that service my area. I was horrified to learn that I had been paying as much as a dollar a gallon above what the other companies were charging. Over the years I had over-paid thousands of dollars. I called the company with the highest Yelp reviews (American River Gas) and within days I had been effortlessly switched. I then called AmeriGas, paid the tank rental fee and closed my account. Two months later, I received a bill from them for $100. This was a fee for them picking up their tank! I laughed and discarded that bill. This month, I received a second bill for the $100 plus an additional $36 late fee because I had not paid their ridiculous tank pick up fee. Now I am getting harassing phone calls from them demanding payment. This company is beyond galling. Avoid them!!!
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May 2023 by Beth S.
The worst company I have ever dealt with Ongoing dispute for a year with a leaking tank and extremely poor customer service It would be better if there was zero customer service
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February 2023 by Lydia Richards
Really terrible customer service! Use any other company.
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February 2023 by Nancy V.
I give them -5 rating if such a thing. We have been waiting 79 days for safety check and now at the point we need desperate for propane and we getting same response and they had been lying to us but now telling us there is no one to preform our safety check. It is a brand new tank and we are the first owners. It shouldn't need a safety check! We have spent so much time dealing with it and trying to communicate with this company. Help!
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January 2023 by Bruce J M.
They have the worst customer service ever. You only get to talk with a call center person, never anybody that can actually get any work done. Their auto fill service is a failure 3 times in a row. They let your tank run empty and then lock it out so that even after they fill it you can't use the propane. They promise to call you back but never do call back. They don't notify you of when they will deliver or even when they might deliver. Save yourself the headache of dealing with a company that really doesn't care about you except having you pay your bill and choose a different supplier.
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December 2022 by Ev C.
If I could give 0 stars I would. My account is on Auto-Refill. Thursday 12/15/22 my heater stopped working and I could not cook on my gas stove. My husband checked our propane tank, our tank was empty. I called Amerigas to ask why my tank has not been filled. They said on 12/14/22 I was scheduled for delivery but my driveway was icy therefore they could not deliver to my location.First off I've been home all week during the 14th, there has been no snow and my driveway is clear since we are located directly next to a post office which is always clear. They said they would schedule a 24hr emergency delivery for Thursday 12/15/22 delivery for me. They said that I needed to be present at the time of delivery to check for a leak. The whole day Thursday I did not leave the house waiting for my delivery. No call or delivery on Thursday from Amerigas. Friday morning comes, I need to go grocery shopping which is over 30 minutes from where I am located, so I call Amerigas again to get an ETA. They said no delivery has been appointed to my area yet, no ETA for me. The remainder of Friday we still did not receive a delivery or call from Amerigas. Saturday 12/17/22 my family has been fed up with the cold & not being able to cook, so we leave to our closest family members home 3 hours away. Today, Monday we head back home, expecting to have a filled propane tank. I call on our way home, they said they still did not fill our tank and do not have a scheduled delivery for my area. Fed up with them & their no concern for the health and well being of my family. I stated again, that they were supposed to send an emergency delivery within 24 hrs, and said we must be present. It has been 5 days still without delivery. If we stayed there we would have died. It has been hitting below 30 degrees every day.They said they could not give an estimate of when we would receive our delivery, but should be within 24 hrs. I couldn't stand being lied to again, so insisted on speaking with a manager/supervisor. They then transferred me to a call center to someone who barely spoke English. She said they would have to put me on hold for the information to load on her end about my issue. I was on hold without any contact for over 1 hr. My husband called Amerigas from his cell phone, since I was on hold for over 40 minutes. He asked to speak with a supervisor after he retold our issue, she then replies with there are no supervisors available and to wait for a call back within 24 hrs. If we do not hear from them or receive a delivery to call them back and request to speak with a supervisor.We are just going in circles at this point and cannot get any confirmed information. Just arrived home Monday 12/19/22 still no propane, my thermostat says inside my home is 33 degrees.I would not recommend Amerigas to anyone. Horrible customer service.
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September 2022 by Mark
Mink Creek homes colfax. Amerigas used to have customer service. Our contract is expired for our community and they make it impossible to talk to a manager. 5.19 a unit was the charge for propane on our last bill. Very disappointed and looking for a new company for 99 homes.
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August 2022 by Ryan C.
These highwaymen want 3.80 for a gallon of propane in the middle of summer. Cram it full of sand, you crooks. Awful service, obscene pricing, absolute apathy. You're getting hosed if you voluntarily use these clowns for propane.
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February 2022 by jessica s.
I would give zero starts if I could, and will be contacting the BBB - this company is absolutely ridiculous. Good luck receiving propane service regardless of your account, then good luck canceling your service when you find a legitimate propane carrier, and then IF you can cancel, good luck having their equipment removed from your property - when I finally had it removed after literal months of calling repeatedly, they didn't bill me, but they did send my account to a collection agency, which negatively impacted my credit score - how much was their collection notice for?? ZERO DOLLARS - legitimately 0$ owed wen I received a collection notice. Clearly they did this out of spite. Do yourself a favor and get literally any propane provider besides Amerigas,
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February 2022 by Jared Pepper
Such a bad company. Cant keep thier word on delivery date . 3 weeks behind and still no eta of delivery . Would highly recommend taking ur business elsewhere cuz i will never use them again
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January 2022 by Tarusha G.
This is the worst company ever! I have no gas for 8 days now, therefore no heating or hot water or a proper stove. Gas was scheduled to be delivered last week. I have called several times and waited 52 minutes once, than 36 minutes and never get through to anyone. Than decided to call back and choose sales for new service and bang! someone is on the line with a minute or two to get your money. Once they are late on their order no one is accountable. At this point I am over it! I know that I should have ordered earlier, before running out, but i am new at this, having a tank and manage gas. I just can't believe that they just don't give a dam that i have an empty tank! I am sure most people are doing the orders while still with some gas in reserve. So wouldn't it be right to give priority to whom has no gas? I know that if i had a 20% tank and if my neighbor didn't have any gas at all I wouldn't mind if they had to jump their order in front of mine. Will do everything i can to get out of contract, and if they charge me i ll take them to small court.
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December 2021 by Valerie L.
I am on their regular delivery schedule. They did not make a delivery for december. i am out of gas. they are on vacation. They say the roads are full of snow. not in penn valley. had to wait 20 minutes to get a person.
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August 2021 by Don Lduck
If there was a way to make it zero stars, that's what this review would get! By far the worst company ever!!! Don't waste your money or your time! Very unprofessional, all local offices are closed due to covid, no returned phone calls from the manager like requested. Multiple late fees for paid bills, bills being sent to the neighbors because they made multiple accounts for me and can't figure out which one bill me on, and won't delete the accounts after 6 months! This company is a joke and a rip off. Go elsewhere you will thank me later!