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October 2024 by Ezmer Moreno
I would like to recognize Kayla for being very patient and kind since the moment I walked into the store. She made me feel very comfortable and made sure I was in the loop of every step all while doing her job fast and efficiently. I will definitely be going back! Thank you Kayla for your great customer service!
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October 2024 by Kymberly Mcmills
Always attentive, friendly and knowledgeable!
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October 2024 by Vallerie Williams
Dropped off a return package for Amazon. Always helpful and pleasant.
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September 2024 by Inga Minton
Great UPS store. My granddaughter needed to mail an important document overnight and we were assisted by an employee named Kayla. She couldn't have been more helpful and organized!
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September 2024 by Hector
Be VERY CAUTIOUS, returning expensive items at this location. Your package will disappear and will never make it to the final destination. BEWARE!!!
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September 2024 by Traci Flores
Hands-down the best UPS Store I've been to. Everyone is always courteous and helpful. They make Amazon returns and shipping a breeze!
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August 2024 by Hector Lopez
Not the customer service you would expect.
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August 2024 by mann dhillon
I was there for the Amazon Return, YVETTE was very professional & welcoming.
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August 2024 by Shaun Bradley
Friendly service. Cost me over five bucks to have them print my 1 page pdf document though. Notary was only $15 at least.
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July 2024 by Marko Ramius
If I wanted to fumble around with the Amazon Return Kiosk I would, 80% of the time I have tried to use the kiosk it does not work and the employee has to re do the entire return at the register…..
SO STOP directing people to that when there is ZERO people in the store.
Also, the people need to stop narrating everything they are doing, just scan the QR code and get the task done.
So much time is wasted with talking that the line backs up..
Let's also bring up the issue of employees opening sealed amazon packages because they claim "No box, no label" so they open the box… WHY? What makes it worse is I had a guy remove the item… put it in another package then had the audacity to tell to take the box home and throw it away…
Spoke to amazon about this, they said if you return it with the QR code and it is sealed there is no reason for them to open it. The "NO box No label" is not a hard and fast policy PER AMAZON…
The Herndon and Fowler UPS store has WAY better service, Faster and more efficient transactions and they don't have employee bumbleF-ing around making a trans action last far longer than it has too.
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June 2024 by Brian Cloud
The staff are always pleasant and cheerful. I'm always in and out in a timely manner.
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June 2024 by Marlene Palomar
Every time i have gone to this store its clean and employees are so welcoming and nice they toke care of my items i was sending out i went in today to send out some items and one employee name sandra helped me out alot i was so thankful she did i had a good experience going in today and all the other times i have gone in
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June 2024 by Steve Retired Navy Engineer
Very fast an hassle free service
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June 2024 by Alice Carrillo
Ethan was extremely helpful and saved me money. The staff are friendly and welcoming.
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May 2024 by Carissa
It was so fast and easy!
