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February 2024 by Larry Edward
Was quoted $47 ended up spending $241! Lesson learnedStaff are good friendly people and the service is fast. Definitely don't go here if you want the best value bike service. They quoted me on the phone that tire replacements are $12 for parts & $23 for labor- I asked "so $40 total?" And they said yes. They charge per tire, which is fine is they had said that in the first place. I bought the essential tune up for $145 upon strong recommendation & didn't notice much of a difference. Im not a bike person butI feel ripped off, I paid more for the service than I did my bike. Go here if you have money to spend, want reliable service & don't care about the unfair/predatory pricing. Even another bike shop I called later said I got ripped; they quoted me a total of $37 for parts + labor (total) and tune up for $80!!!That's alright, lesson learned, won't get scammed again
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February 2024 by Marcelo G.
I can't say good enough things about this place. They've bailed me out so many times. Sales reps who know what they're selling, good at matching your needs, mechanics who care and are good at what they do. The first bike I bought from them was over a year ago and they still treat me like they're trying to earn my business. Mike the mechanic is a suspension set up wizard. My bike fits me like a glove. I've always got quick service from them. Feels like they're always willing to stop what they're doing to help me out. If you're looking for a bike you owe it to yourself to check this place out.
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November 2023 by Brandon Scovill
Stevens is not just a good store for bikes and equipment, it's a base of our community.
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November 2023 by steven s.
I came here to buy a brake bleed kit for my electric scooter hydraulic brakes since I was having trouble bleeding the brakes with the universal kit I purchased on amazon. The staff were very friendly and helpful. I appreciated that no one pressured me into buying anything or up-sale me something, they genuinely wanted to help me with my current situation. The bike technician took a look at my hydraulic brakes and advised me how to proceed with the tools I have. The awesome staff is the reason why I would come back.
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November 2023 by Eliza Shupe
Customer service was sooo good! They were so kind and so fast! 10/10 recommend - I will be going back
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November 2023 by Mark D.
I have owned my bicycle for over 25 years. I purchased it from Steven's bicycles when they were on Palm Avenue. I didn't necessarily want to go all the way to Clovis to have my bicycle taken care of but I remembered that Steven's bicycles was a good place. When I went into the store, I was immediately greeted by very friendly employees who took care of my every need . Even though it cost me a few hundred dollars to have my bicycle completely tuned up and made completely roadworthy. I didn't mind spending the money because the employees were very friendly and knowledgeable young man Max that I dealt with could not have been a nicer person. I would definitely recommend Steven's bicycles to anybody even if you have to drive 20 miles to get there it's a good place
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November 2023 by Emily H.
Wow! I'm very need to riding. Just took my bike out for the first time in a while and afterwards stop by the shop to pick up some grip tape and tubing. Well I was trying to decide on the tape, Mike offered to take a look at it to make sure everything's okay. Luckily, he spotted that my brakes and sensor was off. He noticed a few other things as well, but made sure to adjust things that were important for safety. He advice that I get it tuned and pointed out that things I need to be done. I'm not from the area, otherwise I would totally come back to the shop. Really appreciate the service. Plus you need to check out that trail. In the fall time with the autumn leaves. It's freaking amazing!
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September 2023 by Tony Bushey
This shop is amazing. I had my bike assembled at another shop in town was never right from the start. One quick stop and their friendly and knowledgeable staff had my bike fixed and tuned in under 15 minutes. The conversation was pleasant. I didn’t get the name of the young man working behind the counter but he was amazing. Tall blond kid. I highly recommend this shop and their workers.
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September 2023 by Ernie Stratton
I don't even give a one star. After 3 trips. Still don't have right part. I told clerk: if old owner was here he'd never charge so much and I'd have the right part the first. I'll never shop there again.
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October 2022 by traxamillion 08
Amazing service! Both brakes and my gear switcher broken, fixed in under a day, do strongly reccomend.
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September 2022 by Bonita A.
Insanely overpriced and adding random fancy sounding charges to simple jobs with an extensive wait time. We came for a simple brake install. We had all except the brake cable for the front on the bike. Somehow that prompt the staff to suggest a whole brake tune up, plus some other services and up charges. So you get there to install a front brake and they tell you it's going to be $140 plus unspecified fees plus a 2 week wait time. Just run. This ain't it. There are faster smaller shops and fair prices around. We got the work done within an hour and a half at 1/3 of what they quoted us here - same day - at a smaller bike shop nearby. They try to jip you here. Terrible.
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September 2022 by Aaron Mayer
Nice clean shop people were friendly. The problem I had was they wanted $20 labor per tire plus the price of the tube that would put me over $60 to repair the two flats on my daughter's small bicycle. I'm on a road trip and I would have done it myself if I had the tools. I ended up leaving with the tubes and I'm just going to figure it out later. 3 weeks ago in Santa paula, at a different shop I had my other daughter's tire replaced or $19 including tube and labor. He came out to my car pulled the tire off the bike and replaced the tube. My experience between these two shops seems to be night and day.
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August 2022 by Mark Williams
My experience with Stevens Bike Shop was awesome. Had my e bike ripped off and Stevens had me up and running in no time at all. Talk about customer service. Needless to say the battery and keys had been removed. Unfortunately they probably sold it for $25.00. If your in store for any type of bike, Stevens is the place to go. Thank you Blake & Devin
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August 2022 by Catie B.
First time here, INCREDIBLE service!! I was welcomed immediately with a smile and great service. I came in looking for an estimate on a bike tune-up/any repairs, and the head mechanic, Mike, looked at it immediately and gave me the run down. Instead of trying to upsell me and make me pay loads of money for things I didn't REALLY need, he told me what I should fix immediately, and then some things to think about for the future. He was clear, knowledgeable, and answered any and all questions I had for him. Excellent, excellent service and I WILL be going back for any bicycle needs. Thank you for the stellar experience.
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July 2022 by Jackie J.
Been here a few times for tire/tube repairs. Great customer service and depending how busy they are the bike is sometimes ready the same day or might take a few days. I recommend joining their rewards program too.
