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October 2024 by John Patterson
David is the repair bomb and so friendly and competent, thank you, David!
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September 2024 by corina dorsch
I went in today to get my son's iPhone fixed and the service was amazing! Fast friendly works with your budget. Thank you so much! Highly recommend this place ! Super satisfied with the service and the price! Thanks again looking forward to coming back when I need to!
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September 2024 by Ricardo
I took my laptop in for a keyboard replacement at ScreenWorks on September 9th. I was greeted by two men. A tall man with a positive attitude, and the shorter man who was going to replace my laptop's keyboard. I left my laptop in perfect condition(apart from 4 missing keycaps that I pulled out to clean but ended up breaking) and when I received my laptop a day after the replacement was complete. I immediately noticed a long 2in scratch on my display back cover. I told them about the large scratch, but both employees acted ignorant to the large scratch. Saying they didn't even touch the display part.
This a laptop, the display is attached to the keyboard base panel. Did you replace the keyboard with the screen still attached? Neither one of them took responsibility for the scratch. I also noticed that the screen was filthy. Covered in finger prints(later to find out grim was also on it). I was annoyed with the large scratch on the display back cover but the keyboard seemed to work just fine so I left. When I got home, I decided to check on the display for any scratches. I got a microfiber cloth and cleaned the display to see 4 fingerprint size bubble that looked like air bubbles on a screen protector. I did my best to try to wipe them away, but they refused to budge. Then I noticed a 0.5 MM dent in the bottom left corner of my screen. I looked on the other side and a smaller dent was on the right corner of my display. I have no clue how those got there.
I drove back and told the two dudes about the dent, the bubbles, and brought up the 2in scratch again. They said they had nothing to do with it and offered to clean my display. Luckily it was just some grim, but the way the dude cleaned it made me upset. He put so much pressure on the display that I could hear the laptop make cracking noises. I was happy that the main display itself wasn't damaged and that the bubbles were gone, but I would soon find out after getting home that the display back cover was scratched up again due to this man's carelessness. After that, one of the two guys, the one with the positive attitude, shift conveniently ended, leaving me with the guy who did the repair. I asked him what he was going to do to the dints on my display. Again, he refused to take responsibility, saying he only touched the bottom part of my laptop. THEN, he straight up told me that he hates when customers complain about the job that he did. Has this happened before???? I was bewildered at what he said. I told him that I hate when I send my laptop for a repair, and it comes out damaged. Dude then told me that I should have just done it myself if I didn't like the job he did. This is the type of negative customer service I thought I would only hear about online, but here I was living it. This experience was terrible.
After I got home again, I decided to test my laptop to make sure everything was working, but then I plugged in my 100W USB-C charger to my laptop, and it began to buzz. I plugged in my 67W changer, and it began to buzz. I plugged in to both USB-C connectors, but they both cause my laptop to buzz. This action also caused my laptop to stop working properly until I did a hard reset. I had zero issues with USB-C charging before hand, but now it causes my whole laptop to freeze and go black.
I almost forgot to mention that the same repair man tried to charge me 40 dollars more when I was trying to set up this repair. I was told over the phone it would be 40 dollars less. It was only because of the tall man with the positive attitude that he was able to confirm the price I was told over the phone. Of course, the repair man grumpily agree to this price.
I have not done enough testing to see if something else is broken but here's my review.
I will never come here again. No one who wants to repair their laptop should come to this place. They’ll just end up making a bad situation worse. I walked in with a damaged laptop and walked out with a damaged laptop.
Thanks ScreenWorks.
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September 2024 by Angel Morales
David hooked me up my phone was in terrible condition and he fixed almost to fast. Recommend to everyone with cellphone problems.
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August 2024 by Ad-Venture Video Productions
I held off giving ScreenWorks a review, until my FOURTH failed attempt at having them repair my iPhone's cracked screen.
At that point, I explained I'm out of patience and time coming back for more chances.
I asked for a refund, and was told they would have to put on my cracked screen, but they "don't know where it is or if they have it". I'd have to wait a few hours to see, then they would have to schedule a district manager to come in which would take more time/days.
Stuff happens, but you CAN NOT put a customer through all this, then put multiple more roadblocks at correcting poor workmanship.
As a business owner who depends on my phone, they showed no concern for making me come back so many times. (They seemed VERY disorganized each time I visited).
Initial problem: Cracked screen, but iPhone is working fine.
Attempts: Within hours of leaving their offices the first time, the screen developed spots, randomly opening apps, typing letters when trying to e-mail or text. They said sometimes they get a bad screen. OK, stuff happens.
After getting it fixed the SECOND time, my screen started acting up and now IT IS COMPLETELY DARK.
I go back a third time and they said leave it longer and they'll get to the bottom of it. They DIDN'T. Same and new issues. (One tech indicated the inside looked like it had been altered. It's only a couple months old and THEY were the first and only ones to get inside it).
A day later I'm again having blotches on new screen and random programs opening, butt dialing and random text typing.
Closing... I will NEVER go there again.
As a business owner I can't be without my cell phone and I don't have this kind of time to continue going back every day.
I would have held off writing this review, until they made refunding my money even more of a nightmare, adding more days and visits, and they said they still might not be able to refund my money.
Keep your $150 @ScreenWorks. But your reputation is beyond repair. Kind of like your efforts on fixing my phone and serving your customers.
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August 2024 by Connor Price
Great prices for phone repairs and the staff was very kind and helpful
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June 2024 by PureMX33
Replaced many iPhone screens. Jacob has replaced the screen very quickly (usually 15min or less) while I wait. Never an issue with the new screen. Open Saturdays has also been helpful.
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April 2024 by Live Scan Fresno
I have used ScreenWorks services on multiple occasions. David is the best. He has fixed everything from cracked screens, batteries to power cords. He has saved us a lot of money and is so quick and professional. I would highly recommend David to anyone. He definitely knows what he is doing.
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April 2024 by Richard Willis
Amazing service , very friendly , work was done very fast , very fair prices
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April 2024 by Angie Grasser
Every time i even have the simplest problem i can bring it here and they fix it for me. They are very nice and professional.
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March 2024 by Natasha McCullough
We had a wonderful experience today at Screenworks. The owner was so accommodating and extremely fast! 100% recommend this place!
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March 2024 by Mouty Take
David was a huge help kept his word and made sure my phone was 100 percent done correctly. I really recommend coming here and asking for David he’s the man!!!
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March 2024 by Kaley Vang
This place was amazing! I brought in a Nikon Camera that was wouldn't turn on. The guys here were able to reset the camera's system, gave me some new batteries, and fixed the lenses all for a pretty low price. They were all so helpful and nice! Though they don't advertise it yet, if you need some camera repairs, this is the place to go!
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February 2024 by Lemuri Flores
Great and honest service. Quick turn around and they’re always willing to help out walk in’s.
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February 2024 by Delfino S
The crew at screenworks in my opinion they went beyond and all the way out for me as a customer I recommend you guys to go here they are the best
