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October 2023 by Greg Cobb
Nice people and great selection of Broncos!
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October 2023 by Donald McClellan
If you use the quick lane for services, it works well. The changes to service Lithia seem to have improved. The do offer a Uber within the confines of Fresno/ Clovis area. Unfortunately I live out towards Madera so that is kinda off the Uber map.
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October 2023 by Joe Joey
Don’t take it here unless it’s something only ford can fix. Always get a second opinion my second opinions were 1/3 the price plus they said $250 for each light diagnostic is INSANE.
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July 2023 by Sandy W.
They need to read these reviews about service department .They are so hard to get ahold of and never return calls. Last time i had to drive over there to find out if my car was ready. Today i have called three time trying to get a call back and no call back. I love my lincoln but would not buy another lincoln just because of this service department . I try to take it to future ford when i can. I am a previous auto service employee and i never treated my customers like they do.
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July 2023 by Guillermo R.
I am reviewing the service center side of the business, which is complete trash and a gang of liars.I had an issue with my TCM, which is covered under an extended warranty from Ford. I even received a letter from Ford stating the coverage and benefits.Made an appointment to bring it the following day.Morning of the drop off, I'm doing the check-in with the service person. Initially he was telling me there's no extended warranty on the vehicles. I assured him was and told him that I received a letter from Ford a few weeks ago. He miraculously found it and then told me it did not qualify. I pointed out in the same letter that he was showing me on his screen and big red letters that I qualify for one time fix. He conveniently missed that part, I guess.He hesitantly agreed and walked out to my car and started doing a look over for the check-in. Mind you, I have a check engine light on, also on the main screen dashboard screen, and in big bold red letters flashing on the screen read ENGINE MALFUNCTION SERVICE NEEDED. Also this morning comes on every time he turn on the car and stays on unless you actively hit okay to clear out the screen. On top of that I have already pulled some of the OBD codes from previous mechanics who have a combination of 40 years of experience, so I know what was wrong with it. I just needed Ford cover it.He supposedly notates all this down and tells me to come back in a few hours or call back.This was at 8:00 a.m.Give call back around noon. No answer. Gave him a chance. Called again at 2:00. No answer. Finally received the call around 5 :30 a bit after. They informed me that NOTHING WAS WRONG WITH THE CAR! THERE WAS NO SYMPTOMS and NO ALERTS!Needless to say a long argument ensued. They can ask me if I can come pick up the car but they close in 15 minutes and I was at work which is about 20 minutes away. So they kept the car for the weekend.Same BS on Monday. No answer the phone calls. No return messages. Nothing. This time I went in person. And they're claiming the same thing. No alarms, no nothing supposedly. So ask him to pull out the car so could show them what's going on with him.And what do you know, supposedly all the alarms and indicators were going off. They're claiming oh we check the car all weekend. Weekend we drove it around. Which is a lie the service is close on the weekends confirmed by their management. They still have my car presently, and they're dragging their feet. Same BS. Don't respond the phone calls. I have to show up in person. They have my car hostage and I'm going to get the for all their worth. So if lithia Ford is reading this expect a formal complaint from better Business bureau, negative reviews and everywhere and a lawsuit
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July 2023 by Michael K.
Christian in the service department was awesome. He communicated with me and let me know when my explorer was done.
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June 2023 by Fran H.
HORRIBLE experience getting my wife's car serviced. Her car was picked up at 8:45am. They told us diagnostic fee was $225 (which we were ok with) and then assured they would call us back with updates but they never did. I had to call and ask for the status and they AGAIN said they would call us back. At 5:00pm they still had not called back with any updates or even let us know if they needed to keep the car overnight. (they close at 5:30pm)I went in in person to check on our car and to our surprise, not only had they NOT diagnosed the car, but they wanted to charge ANOTHER $225 FEE so they could keep looking... They also did not mention or touch the breaks at all, and they still did not know what the noise in the car was. We asked to take our car back and they could not even give it to us the same day. They kept the car for a whole day to do absolutely nothing and ask for more money. We got NO ANSWERS, NO CAR AND WASTED A WHOLE DAY instead of getting our car fixed somewhere else. Horrible service, all they care about is money. Very disappointed and will not be getting our car serviced here.
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April 2023 by Siglo Davis
Ok change. Multi point check. Thank you Mr Blackmon.Service: Oil change
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March 2023 by robert wallace
Was not able to help me with replacement keys was very disappointed after I called them and they said no problem we can do it so paid to have vehicle towed and hours later told sorry can't help our system still down.
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March 2023 by Julie Miller
I am very happy with Lithia Ford. I have been bringing all of my vehicles here for service for years. They do a treat job. Also bought our truck and Bronco here.
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February 2023 by Alan D.
Una vez más que me voy muy contento por el buen servicio de esta agencia, si buscas un carro nuevo no dudes en venir se los recomiendo, gracias a todos los de ford
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January 2023 by Carlos H.
I think I had the most hard-working salesman in the world and the most wonderful finance person. Mo found me this super clean, low-mileage ford edge. I don't know what he did to get me a miracle of a deal with my bad credit history, but I love him for it. He came through for me when I absolutelyneeded a vehicle to stay in business. I went in expecting to get some bottom-of-the-barrel car. Mo got me into ford edge which enhances my ability to carry all the tools I need and it makes me look very professional. If you ask me this is the only place you need to go when car shopping. Ask for Mo
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January 2023 by Priscilla Guerra
Service isn't all that great. They don't want to hear what you have going on...they just want you in & out...no questions asked....seems like they overbook so you will be waiting a few hours for an oil change
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December 2022 by Kim K.
We had our oil changed a few months ago. They have such a great employee in DJ. He is very knowledgeable and very kind. Pays attention when you talk to him. Follows through on what he says. Hope they can keep him around.
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December 2022 by Steven H.
DO NOT BUY FROM HERE! They don't help in any way shape or form. The warranty is BS. They won't take care of your warranty. They don't return phone calls. They don't do their job correctly at all here. I'd highly recommend buying a car somewhere else. ANYWHERE ELSE but here.
