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October 2024 by Jessica Witherow
Growing up, I always admired the dresses in the window when I was in Old Town. So, when I got engaged, I knew I would find my dress here. Unfortunately, that dream quickly unraveled, starting with my first appointment in March. An employee made uncomfortable comments about my body and engagement timeline. When I didn’t like a dress, she insisted I was wrong. I almost left to find another store, but I found the perfect dress and decided to stick it out.
She measured me and said I was between a size 4 and 6. My mom and I suggested ordering the size 6 since it’s easier to take a dress in, but she assured us the owner, Sherri, would oversee everything, and the correct size would be ordered.
I needed the dress by the end of October and was told it would arrive by mid-July, meeting the three-month alteration timeline. By mid-July, we’d heard nothing. When my mom called, she was rudely told they would only speak to the bride.
The dress didn’t arrive until 8/29, and I went in the first Saturday of September. Thankfully, I met a kind employee, Misty, who told me a size 4 had been ordered. When I tried it on, it was so tight around my hips that we could barely zip it. Misty remeasured me and found the first employee had measured me incorrectly.
Sherri came in and assured me they’d make it right. She expressed frustration that I hadn’t contacted her earlier about my experience but was glad I hadn’t left a review. They found about ¾ of an inch on each side that could be let out. Sherri also said she had ordered a size 6 in the same dress, which should arrive in four days.
That evening, Sherri called to say she’d ordered a size 8, not 6. She insisted I try it on, though it didn’t make sense since the size 4 fit everywhere except my hips. I reluctantly agreed, but Tuesday passed with no word from her.
After a few more days of silence, we called the store again—now just six weeks from my wedding. We learned the size 8 had been in the store for a week, but Sherri, who was out of town, insisted she needed to be present, pushing me closer to my wedding day. After multiple calls with Astrid, we secured an appointment for the next day with the alterations person to see if the size 4 could be adjusted.
I took time off work, but when we arrived, Astrid pulled out the size 8. I explained I only wanted to assess the size 4, but she told me the alterations person wasn’t there, despite what we’d been told. Astrid wanted to send photos of me in both dresses to Sherri, which I declined. I asked to take my fully paid-for dress to another alterations place, but Astrid refused. After demanding she call Sherri, I spoke with her directly. She was condescending but arranged for me to visit CK Alterations that evening.
The alterations process was another disaster. They stained the dress, misplaced the bustles, ruined the hemline, and positioned the cups so poorly that they stuck out. One week before the wedding, I had to involve Sherri again due to the state of the dress. When my mom called, Sherri agreed to fix it but began questioning her about a review my mother-in-law had left, which was incredibly unprofessional.
We returned the dress to the store one week before the wedding. Sherri told my mom to pick it up on Wednesday, but when she arrived, the dress wasn’t ready—they hadn’t even fixed the cups. Sherri began working on it in front of her.
I tried the dress on at home, and it was somehow worse. It’s so tight around my hips that sitting is nearly impossible, while the bust is so loose I don’t feel secure. This wasn’t how it fit at my last try-on, nor should anything have been altered. The cups look poorly cut and are still visible when I wear the dress. With two days to go before my wedding, we no longer trust Sherri or her team to fix it. My mom will attempt to sew the cups herself, and I can only hope the dress stretches enough for me to get through the night.&
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October 2024 by Amanda Beal Realtor
Beautiful Boutique! I will forever cherish my wedding gown from Madeleine's. Sherri and her staff are polite and helpful. I was assisted with color choosing, shoes, accessories, fittings and alterations. They made wedding dress shopping a breeze for me. Thank you Madeleine's Bridal for a wonderful experience!
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October 2024 by Roxanne Braswell
The new shop is beautiful. I appreciate their helpfulness to find a MOG dress for my son’s wedding. I would highly recommend Madeleine’s.
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September 2024 by Isaias Santana
I loved the service here, my suit was ready within a week and everything fit perfectly. The staff are all very nice and make you feel very welcome. Would definitely recommend getting your suits from here.
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September 2024 by C Martin
Thank you for your assistance and wonderful service for the Beautiful wedding dress! Sherri you’re a gem! ?
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September 2024 by Jody Mize
I had THE BEST experience at Madeleines! Sherri was great and patient. The mother of the bride dress is gorgeous! She knew exactly what would look good on me! The communication was perfect! Thank you for EVERYTHING!!
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August 2024 by Shereen Sadlek
I cannot say enough good things about this place! We went here for a bridesmaids’ dress fitting, and every single dress in there is absolutely gorgeous! Sherri went above and beyond to make not only the bride feel comfortable and look beautiful but us bridesmaids too! Such a wonderful experience, thank you so much!
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August 2024 by Mary Solorio
horrible customer service
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July 2024 by Abbigayle Laszacs
I had the most lovely experience getting my wedding dress from Madeleine’s! Sherri was a joy to work with and went above and beyond to make sure my dress was ready for the big day. The boutique helped me find my dream dress, set me up with alterations, and even reached out to the designer to modify a few dress details! I am really impressed with how quickly and efficiently they made everything happen. I would absolutely recommend them to any bride!
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June 2024 by M Shaddox
After weeks of searching I found my wedding dress at Madeleine’s Bridal Boutique ! Astrid was a great help and Sherri the owner worked with me to get a great price since my dress was off the rack. I truly love my dress and couldn’t be happier !
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June 2024 by victoria lopezgoff
Sherry goes above and beyond for my boys! I have three boys and they always feel confident when they put on their tuxedos. I’ve been going to her shop for the last 7 years her services are so personal. Sherry pays extra attention to every detail. Thank you
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May 2024 by Ivy Walters
Incredibly rude today as I walked in to discuss booking and appointments and how their processes for booking worked. They were disrespectful to my MOH when she asked about measurements and sizes. We were asking questions as this is both of our first times, and was met with this horrendous attitude with the lady up front. By no means were we expecting to be seen and had no problem with paying and scheduling an appointment for a later time. I will not support a business that treats a potential customer like this. HORRIBLE EXPERIENCE. Will never recommend or come back.
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May 2024 by Marissa Von Rennie
Madeleines Bridal has many dress options to choose from! Sherri welcomed me and my bridal party and she was so excited to help me find the perfect dress. After I chose my dress I brought my daughters in to see it and Sherri was so kind to them. I highly recommend Madeleines bridal boutique to any bride who is looking for their dream dress!
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May 2024 by Curtis Tunget
Great experience and great staff, they are extremely flexible and diligent in their job. I look forward to our wedding day in the dress my fiance bought here.
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May 2024 by Catalina Stanford
This place was the best experience I’ve had in looking at dresses. All the ladies there were very friendly and helpful in picking out dresses for me to try on.
