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November 2023 by Steven Lu
I joined this gym when I moved to Fresno, and have been a member for 36 months. It is of course a commercial gym, but experience will vary by location. With the peak membership I had access to Fig Garden gym and also San Lorenzo whenever I visited my family. That in itself is already valuable. The pros of this gym: (1) plenty plenty of parking available (2) easy in and easy out with your car (3) not too busy at 5am (4) average to above average in cleanliness, considering how busy it is (5) has a track on the second floor, with additional unique body weight weightlifting equipment (6) the front desk always greets you and says goodbye when you leave. (7) The manager Luis and associates were very great and solving my billing issues and refunded overcharges promptly. It was busy for him, but he still gave me his time, which is difficult for a commercial gym. His customer service skills will take him far. He personally reached out to ABC Financial to fix the issue. ABC Financial is the billing company that works with Crunch. I don’t know what happened but the system kept charging me the annual fee every single month, on top of my recurring normal monthly fee. The cons of this gym: (1) when equipment is malfunctioning it’ll take 1-2 weeks for repair (2) the ceiling pipes were leaking and a bucket was placed to catch the water until it was fixed, which took a month or more maybe (3) 2 power racks, 1 squat rack. So good luck trying to either deadlift OR squat during peak hours. Some people literally bring CHAIRS to sit on to wait for the rack. Considering the member demographic (mostly ages 20-30), 3 additional racks would be great. Crunch San Lorenzo has 6 squat racks and it’s still half the size of Crunch Shaw. (4) the fact that I even had a billing issue, I know other members that have a similar experience, so it’s important that you follow your charges correctly and understand the reasoning behind the charges. (5) there’s rarely any soap for the sinks. Overall, I had a good experience, and my issues were resolved in a very professional manner, but as with any purchase, understanding what you are going into is important.
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November 2023 by PEXTO PEXTO
Very nice gym, plenty of machines, free weight & cardio equipment! Gym floor and locker room veey clean! Definitely can get ya swole on here!!
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November 2023 by Dave Deming
Read the other 1 star reviews, this place steals. I have canceled my membership multiple times over the last few years and they keep charging. They will tell you its canceled but keep charging you, then without contacting you they will send it to collections. They have done this TWICE now... Super unethical. I have not been here in years, have canceled multiple times, and they just keep the account open. Unless you are planning on a lifetime membership without the option to cancel, don't sign up here. They will not let you cancel and will try to ruin your credit. You don't have to believe me though, read the other 1 star reviews. This is their standard practice it seems.
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August 2023 by Gabriel Berry
This was my wife’s home gym location, she moved out of state due to me being military, and then she had a horrible experience in Tennessee and decided to cancel the membership due to some horrible experience. Have been bounced back and fourth and decided to freeze my wife’s card. My wife sent military orders, military id and drivers license a bunch of proof and they really expect for her to pay for a whole month she will not be attending their horrible establishment before they’re able to cancel it. Will be reaching out to corporate. If your military don’t gym with them. It’s always packed and nobody wipes down their machines. Please don’t waste your money or time here
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August 2023 by Jordan A. Rincon
Stuff is always broken and the floor which we were told would only take 2 weeks and it's been more than 2 months. I can't even cancel my membership since only a manager can do it. I work graves Im asleep when they're in and now I can't even email the club to cancel.Changing my contract without notifying me is crazy
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July 2023 by Qam Yahsharahla
My highlight about this gym is the HIIT (High Intensity Training) classes with Coach Ashley. She is a pusher makes it challenging with the extreme workouts. For you do one on one training I recommend her. I wish they had a earlier training class with I heard they do but it’s no where near close to the evening classes as far as the intensity because it’s more elder folks. Overall this gym could be more cleaner especially the restroom/lockerroom and the sauna as been down for sometime now which isn’t right because we pay for that in the membership. The staff is smooth overall.
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July 2023 by Joe A.
I would leave a zero star if it were possible!Do not do business with this branch. They will keep your money and never refund you a dime. Even if you are following their policies.Purchased an entire year of membership but had to cancel membership due to health reasons and was supposed to get a full refund as it was still in the grace period as their policy states and haven't seen a dime. The general manager Luis is so unprofessional. They agregue with you and tell you there is nothing they can do. They are a franchise so going to corporate is not even an option. Pay the extra money and go to GB3 or even planet fitness.
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June 2023 by Raquel G.
Brandon is the best he's always greeting members as they walk inn / depart . Always happy & is a vibe let me add his music sets you up for a good workout .
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June 2023 by Ray Q.
The establishment I've used many times in Walnut Creek and loved that it was coming to fresno. At first it was great, however over time the men's locker room got dirty not cleaned for days, areas darkening up like floors and counter tops. Sink hardware lose and or broken, sauna is always down. The equipment was great few years ago, how we hadn't been taken care of much. Over all not too horrible but I expected it to be better than it has. Definitely has deteriorated in such a short time. I hope the management keeps it together and cleaner and operational so we don't pull our 3 memberships out.
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June 2023 by Milli T.
Crunch fitness, The Team is amazing going out there way for members.Luis the GM makes the gym feel like home gets things done.. in a timely matter. The Personal Trainers... To be honest I know they are Top notch In clovis Ashly,Noah,Matt, Darena And the rest of the crew. The sales team will Greet you with a smile and ask you how your days going and make small talk. To me just saying Hi or how's your day makes a big difference .. you don't know what the person is going through so just saying Hello and Have a Good Work out makes me Happy .... I just want to thank you guys for everything. And keep up with the amazing work you do.
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June 2023 by Danielle F.
I transferred to this crunch from San Lorenzo (Bay Area) recently this week. The process of transferring was very easy. But I was looking up reviews on here the day before actually going and I was nervous that I would be wasting my time and money because the reviews were just horribleThis one was significantly closer to me, so I figured I'd try it out despite the reviews. Can't judge a book by its cover. Anyways upon entering for the first time I was greeted with smiles and good energy by a front desk person and the manager- who's a male, but can't remember his name. I told them I was new here, and they helped me get checked in. The few times I have gone, all the front desk people are very friendly. I'm an overly anxious person, so walking in with a bunch of rude or unapproachable people would've turned me away, but they're cool. The only thing I was disappointed about was it was my first time in, I had no idea where anything was at. Givin, it's my first time here I assumed I'd get a tour or be shown around (San Lorenzo was GREAT with that). So I walked around and felt a little stupid because I didn't know where anything was. Environment: equipment is clean and working. Intitally I felt like things were cluttered together and in a weird flow of the gym, but they're currently doing construction for the rest of the month so that makes sense. I think there's a lack of spray & wipes but it's not a huge deal. The bathroom was okay, wasn't too clean but not too dirty. I had a KO training session with Noah, who is the entire reason I came to write the review. The manager had helped me schedule it, and to be honest- I was gonna not show up. I'm not too comfortable with working with others in a gym, and because it's a whole new world to me in there- I just get really anxious. Well Noah greeted me at the door with a welcoming manner, and got me through my quick training. He was awesome, very professional. He stopped and explain everything. He showed me around a little, and was very easy to talk to. He's the reason the gym gets 5 stars instead of 3. He made it a very positive and memorable experience. My overall experience was great, I'm glad I ignored the reviews and went in. The only room for growth would probably be making sure first timers get a proper tour, and are able to run through any questions they have
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June 2023 by Diane Lopez
Haven't been here in months due to not having a babysitter. Only reason I joined this gym is because they had daycare before the pandemic obviously. I thought the messed up machines would of been fixed by now or replaced but nope they are worst! 6 am and there was no wipes/paper towels upstairs. How were they already out? I use to love this gym but it's been getting worst. Pro: good parking area, sauna. Sometimes the front desk ppl will change the tv to something other than sports. I say sometimes bc the guys at the front make a big deal out of it. It's a simple request to change one of the tvs out of the many. I was told to watch my phone instead -_-
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June 2023 by Grace H.
Tried going for a month but decided that I wanted to cancel.I called regarding my cancellation and the employee on the phone was being a little rude and kept insisting that I freeze it after I stated multiple times that I wanted to cancel it. He asked too many questions about why I was going to quit and kept pushing me for details. He was extremely irritated, disregarded my responses, and even asked "Why did you even sign up in the first place?" I wanted to cancel because a lot of the machines need repairs and I didn't think there were enough machines. I was trying out several different gyms at the time, but the poor quality equipment and the disappointing customer service made it clear that this was not the gym for me.
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May 2023 by Adam Gutierrez
Not bad. Pretty standard gym, lots of young people. The maintenance isn't that good though, machines stay broken for so long. They and 4 punching bags when I signed up and now they have none. Hours are also so bad on the weekends and friday, close at 8
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April 2023 by Real World
It’s better to go through the reviews whenever someone is going to invest their time and money. This gym is good for classes they offer . Most of the machines are out of order and no one knows when back in order to use. They have information in their website still you have to come in person to start or cancel your membership. If you want to freeze your membership they still charge you annual charges. Even if you call them they will say you will soon get reply from us . But they don’t . Three types of memberships you can opt from . Charges are different of course.
