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May 2024 by Ernan Rodriguez
Equipment is pretty beat up already
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May 2024 by Trinity Lee
Cancelled my subscription but is still charging me. Called them and they couldn’t help at help. Barely even tried to help, didn’t even offer an apology. Crunch is the worst. Save your time and money and avoid this gym.
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May 2024 by gabriela rodriguez
Not accommodating, the prices were not consistent.
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May 2024 by Ben Grajeda
Pretty big facility but hardly had any equipment unlike other Crunches. I travel all over the country and have visited my share of Crunch gyms. Definitely not the worst but not the best either.
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April 2024 by Rob Benson
Beware! I have not lived near a crunch fitness gym in almost 3 years. I have REPEATEDLY attempted to cancel my membership and have been charged over and over again. The most recent $111 when the normal payment is supposed to be what $10 maybe $11 per month. This company is extremely unethical. It says online you can cancel online, by phone etc.. I am now being told the only way is through certified letter or going in to the location. Since I’m nowhere near a location I guess I get to spend more $$ for a certified letter which most likely won’t work either. Since I have been told more than once already my membership has been canceled. A membership here I guess means a charge to your bank account for life.
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April 2024 by Susie H
Recommend this gym for everyone. Great workout environment and the staff is always helpful. 10/10
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April 2024 by John Ybarra
Been going here almost 2 yrs now, great gym, always recommended early morning, afternoon time can get pretty busy. Great machines and plenty of free weights
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March 2024 by SUN SUN
Luis helped me out he was the most professional assistant! Love the gym and he made it feel welcoming
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March 2024 by David Galarza
Great gym, just moved to this area and they treated me great. The manager guy in the from with the muscles he’s great he’s the reason I’m signing up.
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March 2024 by Steph
Clean, not very busy and only one stair master broken.Will come again.
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March 2024 by Terry Fujitani
Impossible to cancel membership. They will ignore your cancellation emails and they won't let you cancel over the phone.
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February 2024 by Reign Solari
I loved this gym. It was the first one I'd been too. The staff are amazing, great equipment options and space, even the people who workout at this place are awesome. I miss it can't wait to get back!!
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February 2024 by Miss V
The absolute most horrifying gym experience ever. They lie, they cheat, they steal. E.G. Overpacked, unsanitary, creeps, loud annoying music, non working corporate numbers, no supervisor on site, no daycare, expensive and not worth it. Horrible staff, unprofessional, rude, not properly trained, and immature, Luis Coronado and Ashley the head coach in particular. They don’t even know what’s on their own contracts (a headache) the both of them. They don’t take you or your concerns seriously and only care about taking your money literally without your permission. Just like every establishment there in the past, this one will not last either because of the injustice of this scheming company. What goes around comes around. Crunch fitness deserves no stars or are not even worth your breath to be honest. Just warning you new members, don’t sign up. You will regret it.
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January 2024 by Sebastian LImon
I’m giving this a 5 star review because of the service I was provided by the manager Nahum! Thank you for the exceptional service!
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November 2023 by Steven Lu
I joined this gym when I moved to Fresno, and have been a member for 36 months. It is of course a commercial gym, but experience will vary by location. With the peak membership I had access to Fig Garden gym and also San Lorenzo whenever I visited my family. That in itself is already valuable. The pros of this gym: (1) plenty plenty of parking available (2) easy in and easy out with your car (3) not too busy at 5am (4) average to above average in cleanliness, considering how busy it is (5) has a track on the second floor, with additional unique body weight weightlifting equipment (6) the front desk always greets you and says goodbye when you leave. (7) The manager Luis and associates were very great and solving my billing issues and refunded overcharges promptly. It was busy for him, but he still gave me his time, which is difficult for a commercial gym. His customer service skills will take him far. He personally reached out to ABC Financial to fix the issue. ABC Financial is the billing company that works with Crunch. I don’t know what happened but the system kept charging me the annual fee every single month, on top of my recurring normal monthly fee. The cons of this gym: (1) when equipment is malfunctioning it’ll take 1-2 weeks for repair (2) the ceiling pipes were leaking and a bucket was placed to catch the water until it was fixed, which took a month or more maybe (3) 2 power racks, 1 squat rack. So good luck trying to either deadlift OR squat during peak hours. Some people literally bring CHAIRS to sit on to wait for the rack. Considering the member demographic (mostly ages 20-30), 3 additional racks would be great. Crunch San Lorenzo has 6 squat racks and it’s still half the size of Crunch Shaw. (4) the fact that I even had a billing issue, I know other members that have a similar experience, so it’s important that you follow your charges correctly and understand the reasoning behind the charges. (5) there’s rarely any soap for the sinks. Overall, I had a good experience, and my issues were resolved in a very professional manner, but as with any purchase, understanding what you are going into is important.
