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October 2024 by Jen Ruiz
Expect to wait a long time, they only have 1 person working the register. Managers need to step it up.
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October 2024 by Brenda Rgz
In all my years being a customer of Costco, I had never encountered such exceptional customer service as we did today from Jason at the Tire Center. I had an emergency with my truck's battery and I called ahead to see if they a battery in stock. He was quick to look it up and confirmed they had it. Once there, I mentioned I had just called and he remembered me and I was in and out within minutes.
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October 2024 by D Y
Don't go here go to the one on Herndon and fresno instead. Came here to do a tire rotation and they gave me some bs about how I need to get new tires and how the warranty won't cover it.
I went to the Herndon and fresno one and they said it was perfectly fine. Just that I needs to be replaced in the future
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September 2024 by mark white
I have been shopping here for years now I’m on the fence if I will ever shop at Costco again.
Punched a set of tires, we dropped the Acadia off with them. 1st thing that was concerning was when we picked the car up the guy pulled the paperwork and went to hand me the the keys then said you are Mark right? I feel anyone could have taken our car at this point.
My wife followed me home we live 1.5 miles from the Costco. I was getting the DOT number off the tire like the paperwork said and I noticed the outside tread on the front passenger tire in a 2” section was damaged. We went back to Costco and the person behind the counter said I will have the person that installed the tires look at it. He came back said there was no damage l, it was buffing compound! I stood my ground as I know the tire is damaged and no other tire in that place looked the same. So then I requested the manager. Jason looks at the tire and said it is damaged but that tire didn’t leave the store like that as he was the one who inspected and installed them. He told me that is the torque tire. He basically put the blame on my wife’s driving in 1.5 miles. I have never been treated so poorly by Costco associates before. I was told I have to wait five days for my options.
I can’t believe Costco would put people in charge that lie to their customers!
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July 2024 by Abraham The Man
Worst Costco I have ever been to. Disorganized staff. Sofia in the deli was extremely rude and disrespectful to me. When I got here there were three lines I got in one and she yelled at me to get out of that line so I had to go to the end of another line when I was already in this line and she finished serving the people in that third line before starting on the line I was in. Then they ran out of pepperoni pizza so I had to wait even longer and made me wait to the side room about 30 minutes to get a slice of pizza. That’s my whole lunch break.
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June 2024 by Sagar Das
They ended up not getting my business even though I was looking forward to changing my tires at Costco. First time I called the guy was almost upset with me that I didn’t know my tire size, I told him I’d look into the tire options and call him back. Second time I called the next day it kept ringing and no one picked up, third time I called someone picked up and left me on hold for a good 15 mins so I hung up and called 20 mins later. Lo and behold they put me on hold again for a while so I finally hung up and called Les Schwab and got my tires done there. I normally love Costco but this experience was unpleasant.
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December 2023 by Lee L.
You want better service then go to the one on Abby! This is why it's Clovis, rude and disrespectful employees. From the self checkout to grabbing my pizza was nothing but a shitload of a mess. The guy at self checkout seen that my hands were full so I could not pull my Costco card out to show him, dropped everything to the floor and had him help me pick them up. That served him right. Next up, I had paid for my pizza before I did my shopping so that way when I'm done the pizza would be ready. After 30 mins of shopping I'd figure it'll be done by now. NOPE! James needs to work on his customer service hence he's been there since 2015! Helped 2 people in front of me then left to do whatever he needs and does not come back to the counter. After 10 mins I asked the young lady that was working at the next counter and she had to ask James for permission to hand me my pizza. I guess he had to determine if I had waited long enough before giving her the ok to give me my pizza. Stay away from the food counter if you're absolute not patient!
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December 2023 by Calvin S.
A grown woman kept trying to cut in front of me while I was waiting in line for a slice of pizza that actually tasted worse than Little Caesar's. Trying to get out of the parking lot was a F-ing nightmare.
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November 2023 by Andrew Ferguson
Unfortunate experience at Costco the supposed gold standard of customer service. I wanted to only purchase 2 tires but was turned away due to my tires ironically being 6/32 not the Costco recommended 7/32. I was told to purchase all 4 or nothing. So I went down to America’s Tire and had a great experience. My mistake for thinking Costco would be a better place to purchase tires.
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November 2023 by gee gebre
It’s Costco
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October 2023 by Champaigne M.
They use to carry a variety of palm trees for same prices no matter the size. They have less choices of snacks such as chips... compared to sams club. Over all good deals on clearance clothing .
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August 2023 by Taylor M.
Great place to shop for bulky items. Good deals on most stuff but some things are a little expensive.
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August 2023 by John B.
Well, I've been a Costco member for over 34 years. My experience the other day was the worst shopping experience I've ever had. There were so many people in the store that you almost had to cut in front of somebody to get into the main stream, isles, grouchy, old people, bumping into each other Will not be going back to the store. Store employees were very pleasant and check out was relatively fast. Product availability was good.
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June 2023 by Sam Stancato
Worst customer service I've ever experienced anywhere. Tire guy tried to sell me snow tires at first after I had talked to them on the phone about the tires I originally wanted. Came to pay for the tires and this happened. Had to wait over a week. They ended up messing up the paper work with the wrong car on the paper work and I talked to them on the phone about it and ended up having to come back down again. I sent my dad to get bc I was busy and they lied and said it would be 200 more $. I was outraged. My boss came down to after all this and buying the tires and then saying their would be no problem and he was also outraged. Finally got my car in there and the tires put on after all of this terrible service. Worst customer service I've ever experienced at any business I've ever been to in my entire life, and I've worked in cs my entire life. Tires are great tho.
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June 2023 by Nicole L.
Horrible cart pusher and management customer service! My mom picked a metal safe here and asked for assistance in loading the safe into her car at the register. She was directed to ask the employees at the door for help, which then directed her to ask the cart pushers. When she asked the nearest cart pusher for help, he rudely asked if she was disabled. She replied no and said she needed help because the safe was extremely heavy and she is a senior. The employee continued to give her a hard time and ultimately did not help her load the safe into the car. A nearby customer that noticed the poor treatment ended up helping. My mom being understandably upset with the way she was treated, placed a complaint with management. The cart pusher noticed and came rushing in to defend his actions. He lied and insisted he had asked her if she was parked in a handicap spot. My mom clarified to management that the cart pusher explicitly and rudely asked her if she was disabled. Management ultimately ended up siding with the employee and excused his actions. It's upsetting to know that poor customer service goes undisciplined and excused at this Costco.
