-
April 2024 by Cara Witte-Fusinato
Coldstone on Herndon created a birthday cake for a birthday party during a conference. We needed black cherry. This branch created a delicious custom blend of black cherries and sweet cream with lots of juice for flavoring. The cake was absolutely delicious and a huge hit with all the attendees. Thank you!
-
February 2024 by Brenden Lusk
The staff is always friendly and upbeat. The ice cream I want is always there.
-
February 2024 by Jolene Uribe
I’ve been to other locations but this is the only Coldstone I’ve been to where they never fill my ice cream cup up. The girls will scoop the ice cream and make it but give me half of it and save the other half. Today I finally asked why they do that and the girl said they either throw it out or keep it which doesn’t make sense. I think they keep some to eat…. Or don’t know how to portion it and end up wasting some but all I know is that my cup is never filled.
-
February 2024 by Breeann Downing
Employees were nice but after eating the ice cream. I got food poisoning. I will not be coming back to this location. I ordered a strawberry ice cream with brownie and gram crackers.
-
October 2023 by Erik C.
Wonderful staff. They were kind enough to help me make a make-shift birthday cake for my friends birthday quickly before closing time. They were all wonderful and happy to help!!
-
September 2023 by Oh Herro
We've got a spelling bee champion here!
-
August 2023 by Angelica W.
I tried the "our strawberry blonde" today and it was really good! I like the small bits of graham cracker in each bite!
-
July 2023 by ROBeBo
staff very rude for no reason major attitude with an unfriendly tone however the ice cream was good...
-
June 2023 by Nash Y
They have no idea how to handle a crowd. They have 4 employees yet it’s taking approximately 7 min PER PERSON so I’ve been waiting for half an hour for only 6 people to get served before me.
-
March 2023 by Jackson Kemp
Came in for an ice cream cake yesterday and the staff was very welcoming. Many options to choose from and even make custom cakes if you can’t find one you like. A young woman with red hair working yesterday afternoon was very helpful in finding the right cake for our daughter and even offered a to write on it. They had an abundance of colors you could write the cake with. We even decided to order some ice cream on the side, it was very good!
-
February 2023 by Carrie S.
2 long blond hairs mixed in with my ice cream!!!!!!! I amNot blond, they were 1000% not mine! I found them mixed in with my ice cream while eating. Awful experience and I never want to return here and it's my go to!
-
January 2023 by Dara Ramirez
I had a great experience at the Clovis Cold Stone. I needed a Birthday cake and they worked with me to get it made as soon as possible. Great customer service! Unfortunately I am not sure who helped me; however, I asked an employee when I picked up the cake and he said maybe it was Emily? If that is who I spoke to on the phone. I really appreciate your help!
-
December 2022 by D “Deedee” B
Update....I changed my 2 star to 5 because the manager of the store contacted me tge next day after the first review to apologize and offered to make us new ice cream. Thank you for responding ding so quickly.The ice cream is always delicious; the problem is...the amount of ice cream served vs the price. If I'm paying $16, then that serving had better look like the advertised picture on their website!!!! Husband ordered the chocolate devotion; and as you can see, the serving is under the rim. I ordered the berry berry good and the only reason mine looks as advertised is because I requested the server to not chop and mutilate it. When you hire high school students, there should always be an adult supervisor monitoring the performance and output of the product to ensure the quality and quantity is appropriate. The picture that has 3 bowls is a screenshot from the website, this is how your purchase should look like every single time!!!!
-
November 2022 by Tina A.
I've had ice cream from cold stone several times. Idk why I forgot to review. Opps. Had some kind of coffee ice cream with nuts and things in a plain waffle bowl. The smallest size they offer because I can't eat it all. Maybe I'm the only one but although the ice cream is wonderful it is just so sweet. My body just can't do so much sugar. I don't like sugar free but I wish they offered a reduced sugar option for dorks like me. I'd get it more often for sure. It was delicious but the sugar...yikes. Lol
-
November 2022 by Beth Frenette
Good ice cream nice service
