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October 2024 by Patrick Garza
We walked into the office and we were met with rude customer service. The doctor asked us if we had an appointment, we said no; he walked away without saying a word. The receptionist walked up and also asked us if we had an appointment, which we replied again with no.
By the sound of their tone, they seemed irritated by us walking-in with no appointment.
We explained the injury with our pet describing her leg seemed as if it was out of socket and her symptoms. They charged us and then told us the doctor does not work on bones. We then asked for our refund and was told it will take 3-5 business days.
Improvement on customer service skills is a must. Especially when explaing the doctor's limitations on services PRIOR to charging a customer.
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May 2024 by Terri Reed
I've been a very bad dog mom the last few months and couldn't bring him in to be treated for his skin issues. Finally I broke down and couldn't take it anymore, I had to get him seen asap, before he lost the other half of his fur.
Please judge me, I know I have been judging myself about this.
I noticed that Alta Animal Hospital was open late, which was a huge reason I hadn't taken him in, my schedule. I called to see if they had any openings in the evenings and they told me they could see my big ol goofball puppy dog the next evening. I was so excited!
The next day came and I brought my pupper in, everyone was so quick to greet him and not one person was afraid to touch him (he looked so bad that it looked like mange...yes, I know. Bad pet mom, here...but honestly just a broke one). They brought us back, did the examination and determined that it definitely was not mange, but recommended he spend the night to be able to find out the cause and best way to treat him.
I came and picked him up the next day, he didn't even want to leave! He in fact was trying to go back into the examination room instead of with me...that right there...that speaks volumes! Granted, his a great big baby. But still...he was poked and prodded, had a biopsy and still wanted to stick around!
Fast forward to almost a week later and I brought him back in tonight 5/14/24, to begin his new treatment plan. He was so excited to see his friends! He was giving them kisses and everything! We were able to come up with a plan that could hopefully work with my budget and still keep him on the mend. I too wanted to kiss everybody when I heard that! Lol. Just kidding. But seriously. I was grateful...so very grateful.
When we were heading out to the lobby, my big ol galloof tried to turn to go to the kennel. He was not wanting to leave his friends.
We ended up sticking around for a few extra moments, as while we were walking out, someone had come in with a cat in bad shape. They knew that they weren't able to do much to save her, and yet you could see the anguish in their eyes while talking to the poor kitty's owner and letting him know the only possible option to save her would be going to another that might be able to do the surgery. But the chances still weren't good.
Seeing everyone working there, especially the Vet, and how empathic they were to this poor guy and his sweet young kitty just sealed it for me.
I love the place I had been going to for nearly 20 years. But this one has hours thar work for me. Nothing against the other one, they seem ti run about the same, price-wise. But my great big boy that all but worships the ground I walk on would rather stay there with them than come home with me. Then working with my budget for the care he needs and seeing the anguish in their faces and eyes on not being able to save the poor little kitty...as words the Terminator said...I will be back! In a month, as a matter of fact! Lol
And you should, too!
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May 2024 by Samuel Sosa
My girlfriend's dog ate some plastic and got stuck in her mouth she went running for 15 min to this animal hospital and they didn’t wanna help :( and on top of that they wanted to charge her 200$
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January 2024 by Dianna Vanwagenen
Very helpful, all office staff kind & compassionate with our pups!
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November 2023 by Jade Heu
Took my pup here around Feburary for his first ever visit after bringing him home. I was told by the breeders that since this was my first dog, the vet would give me a little basic information on pet care, but he didn't. he just gave me a pamphlet. (I'd already done extensive research on owning a puppy for the first time so it's not like i needed the education). he didnt even advise me not to let my 3 month old puppy around other dogs if he hasn't finished his vaccines yet.When the vet walked into the room, the first thing he asked me was "what kind of breed is this?" it was a little concerning to me that he didn't recognize a corgi (I feel like they have pretty distinguishing features). On top of that after I said "he's a pembroke welsh corgi" he kept saying "what's that?" I was really shocked to be honest.I had already pre-paid for all of his vaccines so the only reason i kept all of the follow ups was to finish all of his vaccines. He also gave me medication and charged me for it without asking if I wanted to purchase it? It was just medication to keep my pup's ears clean. Definitely could have done without it or would have liked if he asked if I wanted to take it.Another thing that i noticed was that they were still using a paper system (paper charts, booking appointments using a planner/ calendar of some sort). when i had called and asked for my pup's medical records and itemized receipt for his first visit, they rewrote the receipt in front of me because they didn't have the initial one??
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November 2023 by Jesse Sesate
I took my rabbits buddy and clyde here 1 1/2 years ago to get fixed, buddy made a full recovery but clyde did not. His leg was paralyzed from the dr incorrectly administering the sedative for surgery, which resulted in him dragging the leg and eventually chewing on it. The whole time the dr told me it's fine it will heal up, and specifically told me x rays don't get done for rabbits. He kept selling me pain meds and antibiotics for clyde telling me it's all that can be done. I took him to Avian & Exotics in del ray oaks and the first thing we did was an x ray, at which point I was told the only option was to have his leg amputated due to the damage from the injection, and the "care" we received from alta. I had to fight with alta for months to receive reimbursement from fixing the mistakes made by the vet here. They tried to tell me because of the waiver I signed there was nothing I could do about it, but I was never told my rabbit could be paralyzed from the injection(which was administered incorrectly) only that sometimes rabbits don't wake up. Once I mentioned lawsuits and insurance claims the vet was willing to work out reimbursement, but if I wasn't willing to stand up for myself I 100% would have been taken advantage of. Do not bring your exotics here if you care for them, I recommend Avian and exotics in del ray oaks. It's a 3 hour drive but its 100% worth it, it's better prices, better employees and a better experience in every aspect. I also still have the receipts if alta tries to deny any of this. Do not take your exotics here, they are not knowledgeable at all in treating rabbits
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October 2023 by John Sundin
They were compassionate and helped us out. I highly recommend this vet.
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October 2023 by Brenda Hamilton
Excellent
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October 2023 by Ernie Linnenkohl
Friendly enough people, perhaps a bit of overbooking? But convenient after work hours makes up for it.
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October 2023 by L M
They lie on the phone about prices, as soon as you fill out the paperwork they start adding fees, do not recommend this place DISGUSTING VEGETARIAN wants to charge for pain medication and is ok if you don't want it THE VEGETARIAN IS A TRUE DEVIL
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October 2023 by Carley Romo
My cat sadly passed but prior to her passing alta took care of her and my 2 other cats. They were kind and compassionate when my cat died and did everything in their power to save her
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October 2023 by Jordan Jeff
This is just to say that they DO NOT take all exotic animals. All I know is that they do not take reptiles, is what I was told.
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October 2023 by Vic Lucero
Great staff. Very loving ?
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October 2023 by Elaine L.
I recently took my sick, precious, indoor cat into Alta for the first time to be seen by Dr. S and I thought he was great. He helped my fur baby, Chuck, so much and also called twice just to check on him which impressed me. I called one evening and Dr. S answered at his office, as I thought I should maybe take him back in (over thinking things). He was very nice on the phone and said bring him in tomorrow and I will check him for you. He was very positive. Took him in again for the quick check and Dr.S was so thorough, and once again positive, which put my mind at ease. He is very dedicated, also kind and I will continue to take my sweet 4 paw son to him as needed. He truly cares.
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June 2023 by Kelli
Do NOT bring your bunny/rabbit here. I needed an emergency vet, and unfortunately, the vet hospital I normally take my bunny to was closed, so I had no choice but to bring him here. Everything seemed fine until he was called in. At my usual vet hospital, I am always asked to take my bunny out of his carrier. At this place, the vet tech decided to take him out, but instead of picking him up correctly (one hand under the chest and the other hand under the bottom), the vet tech picked my baby up BY THE SKIN OF HIS NECK. This is EXTREMELY dangerous for bunnies/rabbits, and it can cause permanent damage. I freaked out and told the vet tech to be careful. For the rest of the appointment, the vet tech held onto my bunny, but he was not gentle at all. Thankfully, my bunny was not injured by this careless, incompetent vet tech, but ever since then, I have regretted taking him here and not taking serious action against that vet tech. I wish I knew his name (vet tech was a young male), but please, for your bunny's sake, do not take the risk of coming here.My heart hurts every time I think about what happened. If I could, I would give this place negative stars.
