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March 2023 by JONATHAN “ELI” WINDSOR
Except for the Blonde who is constantly having a bad hair day { by entryway}The rest of staff is awesomeI am from out of state relocating hereOn Friday the 13th my car was totaledI am in a $80 aday Enterprise rental carI deposited the settlement check from my insurance companyAlmost $16000The bank told me that I should have had the funds in my account to cover the checkI am retired disabled senior.Recovering from heart surgery and other health issuesAnd I am being forced to stay in my rentalI’d love to have an extra $16000 laying aroundThe bank Will NOT release the funds until the Feb 25I am losing $800 because of the rental car because the Bank not release the fundsFirst i am victim of a car accidentAnd
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March 2023 by Captain Gort
They charge $12/mo to have a small checking account that I set up to fund a debit card. I wasn't using it so I withdrew all money and zeroed out the account. Then they emailed me that it was overdrawn due to the $12 fee. I called them and told them to close the account. They said i have to physically come into the branch to close it. I can't do that because I'm in a senior care facility 100 miles away , stuck in a wheelchair and cannot drive. And, BTW, they allowed me to sign up for this account without ever going into the branch. How absurd it THAT?
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March 2023 by JONATHAN WINDSOR
Except for the Blonde who is constantly having a bad hair day { by entryway}The rest of staff is awesomeI am from out of state relocating hereOn Friday the 13th my car was totaledI am in a $80 aday Enterprise rental carI deposited the settlement check from my insurance companyAlmost $16000The bank told me that I should have had the funds in my account to cover the checkI am retired disabled senior.Recovering from heart surgery and other health issuesAnd I am being forced to stay in my rentalI’d love to have an extra $16000 laying aroundThe bank Will NOT release the funds until the Feb 25I am losing $800 because of the rental car because the Bank not release the fundsFirst i am victim of a car accidentAnd
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April 2022 by richard rea
So they charge you 12 dollar's for a maintenance fee if you have an account, and that's even if you don't have money in the account ??, so I got a 35 dollar late fee because I didn't pay the 12 dollar's and I didn't have money in the account, I would expect them to notify me because they can see there's no funds from the so called maintenance!!!! Well the older and taller lady with gray hair was very unprofessional and very disrespectful to the teller that was helping me, she spoke over her and treated her like she didn't exist. I feel sorry for the employees that have to deal with her every day. If you are nice to your employees then you can expect good work? so all in all everyone is nice accept that older and taller lady, gray hair, glasses, and probably never was told "ACT YOUR AGE". ???⏳✈️????
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March 2022 by Linda Bennett
I LOVE the people in the Cloverdale branch of Chase. They are professional and really care. It is a large bank with a small bank environment.
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February 2022 by Jason R
Really nice people.
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December 2021 by Erik Terreri
Staff are friendly and helpful.
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December 2020 by burpo
I've only banked inside the branch twice now, but I've found the staff to be friendly and quite helpful.
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July 2020 by Buck Hunt
It's a miracle the manager is still somehow there
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June 2020 by A Luang Saechao
This place processed a withdrawal from a stolen card.
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March 2020 by Shelley F.
I have never had good service with the Cloverdale branch. They are rude and charge ridiculous fees. I will never go to this branch again. Even the employees at the other branch of Chase that I go through think they are awful!
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May 2019 by Jules R.
Our home burnt down in the October 2017 Santa Rosa Tubbs fire, and we rented a place in Cloverdale until our new home was built. Jackie was incredibly helpful to us in dealing with the insurance company. She went above and beyond in all aspects. Thank you , Jackie, for all your help.
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September 2018 by Blake Baig
Thieves dont trust them
