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November 2023 by Melly L.
I just can't with this pharmacy. It is literally not possible to Loathe a Pharmacy more than I do this one. It's a shit mess. Long ass waits, scowls when you finally do get up to the team member. Then as you're waiting for them to gather your medicines, you read their sign on the glass that states they are short staffed and "please be kind to the cashier". As the cashier is being rude AF to me while I'm being polite and well mannered to her. Today I wait in line for 25 years before I get to get up to the counter. She finds my prescriptions, scans, one, and stands there, glaring to the left of her. Doesn't say a word to me. A few minutes into this, my ask what we're waiting for? She just says "pharmacist." Being short staffed doesn't give these folks a green light to be rude AF. Ok. Like what for? We stand there for roughly 5 more minutes. She never makes eye contact with me. Then the pharmacist finally comes over politely and asked me if I have any questions on the medication. I say no thank you. He walks off. Then she finishes ringing me up. She couldn't have asked me prior to me waiting if I had questions? Btw, these are medicines I already take lol. Maybe I would have questions 6 months ago when I started taking them lol. Another time, they refill a partial of 2 of my prescriptions and don't say anything. I noticed when I get home. These people, minus the police pharmacist, are asshats. Go elsewhere.
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October 2023 by Kevin ..
If you want to fraudulently use the med-cal and other governmental benefits, this is the place! The Walgreens pharmacy makes it so easy. maybe they're desperate for patients because they're on the brink of bankruptcy. I wouldn't want a pharmacy like this one to fill my prescription. No thank you.
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September 2023 by K D.
This Walgreens is good for basic basic needs. Anything else it is not very good.If you order photos, expect a delay and not to get your order on time. And I mean an hours long delay. The other option they offer is to cancel your order and have you reorder at another Walgreens. They didn't even start printing the photos until after I came.The pharmacy is super slow also. I think the techs and or pharmacists are overworked as they had attitudes and usually close early. Id avoid this place if you need anything in a timely manner
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July 2023 by M.E. G.
The Corp that owns Walgreens tortures their customers and their employees. There is never enough help in the pharmacy. Everyone is nice but they are so overworked I'm noticing mistakes in my medications and filling them. You can't get through to the pharmacy. It's not the pharmacist's problem, the Corp has them terribly understaffed all the damn time. As soon as I get the address of this little mom and pop place that actually really does deliver, I am moving everything out of Walgreens again. It gives me an anxiety attack just thinking about having to get a script. Like I said, I like everyone there a lot, they just don't have enough help and that is Corporate's issue. Cheap bastards, MBA's with no humanity. I'm out of there as soon as possible.
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May 2023 by Harmony S.
The store is GREAT! However, since I was forced to change to this Pharmacy, I have never had so many issues with my medications. They do not follow up with Dr. offices. The phone refill systems sucks! So much so that the pharmacists even told me not to use it. They are rude AF on the phone. But most of all I have run out of medicine 3 times, for a week or more, while they're getting their shit straight. Almost causing me to go to end up in the hospital. I have a busy life (as we all do) an this is just one more thing I don't have time to deal with.I will be changing pharmacies, another thing to handle, because I can not stand this place.Last thing, even though the website and phone system say they take lunch till 2pm, don't believe it. Today it says they'll be out till 230pm. As I sit here waiting.
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March 2023 by Elizabeth J.
I came here originally to print out some photos. The lady who helped me was extremely friendly and helpful and made that process really fast and easy for me. Only took a few minutes to get my pictures printed out. Saw a couple of tasty chips in that aisle and help myself to a bag of chips too. The store was pretty empty not many customers at all in there while I was visiting. I would say that ambiance was empty feeling .
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March 2023 by Tara L.
Stephanie, the shift lead, is quite possibly the most unstable individual I have ever met in my life. She is incredibly rude and condescending, and made me feel like my question and presence was inconveniencing her from the beginning. I have escalated a case to Walgreens customer service and will update my review once I have a resolution.
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December 2022 by Jesse A.
Never have meds ready Doctor sends 2-3 times and still never have it Long lines that move super slow Management needs to revamp this location
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November 2022 by DG K.
I've been coming to this Walgreens since 2003. First time I've ever had to go thru something like this!! I went in to dispute a gift card return ($8.41). Manager & I disagreed for 1-2 minutes. YES, I was getting visibly annoyed..... But then a crazy employee named STEPHANIE starts to cuss me out in front of 20+ customers!!!! I'm pretty sure that she's not the boss AT ALL. But her behavior today could've fooled anyone. WAY WAY WAY crossed the line today!!!! I've never been told to "get the **** out" of anywhere -- let alone my own pharmacy!!!! At one point, she says, "I work here!! You don't!! So get out before I call the police!!" She tried to get multiple people to call 911; while a store FULL of people just watched on. She is a COMPLETELY unstable individual. I feel sorry for her, you know??? She's 1000% racially prejudice. So 2 cops came.... Explained to them how she went ballistic for no reason, right?? Everything is recorded on camera, okay?? Showed them my receipts, because I was at Walgreens on business. They clearly started to feel bad. In the end, THE COPS apologized to ME about the inconvenience!!!! Okay??? Good cops know a false call when they see one. (Those who can't see.... THEY/YOU ARE PART OF THE PROBLEM!) Stephanie had basically lied to get 911 to come thru; because NOTHING illegal was going on here. SAD!!! Sad sad sad!!!! CORPORATE MANAGEMENT: Stephanie needs to go!!!! She's unprofessional & unethical. Where does she get off calling my neighborhood pharmacy HERS???? Not okay!!!! The store manager won't discipline her. Walgreens, is this a job place or a high school cafeteria?!??? 1 word to describe today: PATHETIC PS: 99.9% sure that the Asian manager encourages her p*ss poor behavior, because for 90 minutes HE KEPT DEFENDING HER with, "Well, but..." maybe10-15 times! FACT: 20 employees at this Walgreens... NOT ONE looks like me (if you catch my drift) FACT #2: Good or bad - it ALWAYS starts at the top
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October 2022 by Brian H.
Worste pharmacy ever. Rude as a hell. Told me to call my doc to order my script if I wanted it to process faster. Decided to let them do their job instead of me doing it. They didn't even order one of my meds. They blamed my doctor but she said they never put in the request. This store sucks! Go somewhere else!
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October 2022 by Josh M.
The pharmacy is terrible. The staff is incompetent and uncaring. I highly recommend not using this pharmacy.
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May 2022 by Saul G.
I try my best to not give a bad review but this time I had to. I called in earlier to ask availability for a product the lady goes " I don't even know what that is " I asked the lady if she wanted to me spell it out and she had the audacity to hang up on me what a shame smh
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January 2022 by Mary H.
Review for pharmacy only!! I usually don't rate anything one star but the pharmacy has been terrible the past 4 months. I know it's pandemic times, but other Walgreens pharmacies aren't like this with a long wait. It's taking me over 1 hour to pick up a regular prescription. Please transfer your prescriptions to another Walgreens like the one in Walnut Creek near Whole Foods on Ygnacio Valley Road.
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January 2022 by Jennifer K.
Do not go to Walgreens pharmacy in Clayton unless you don't mind waiting in line for 2 hours every single time. It's not an isolated incident, this place is the worst around. Staff needs to be fired! No other pharmacy has so many issues with these long lines. It's rediculous, do not go to clayton Walgreens pharmacy!
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December 2021 by Pram A.
Customer service in photo department is not good. I went there to take passport photo of my son. Lady said I have to wait until the customer who uses the computer leaves for her to process. I waited more than 15 min and she said it's her off time and said someone else will come take a pic. I was waiting again. Just before the other lady comes another customer started using the computer. The other lady said the same thing that I have to wait, that's very unfortunate they have one computer for them and the customers. And none of them didn't seem wanting to help me. I went to CVS on the other side of the road and got it done with great customer service.