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August 2025 by Shu Kaido
Horrible customer service. Came in to ship a number of fragile items and the rep was snappy and unwelcoming. She told me it would be cheapest to ship all the items in one large oversized box which was quoted to be over $200. I ran the quotes myself on the website and it was actually cheaper to ship the items separately, but she would not help in matching the quote or help with separating the items. Saying that if I wanted to use the online quotes I had to print the labels myself and package the items away from the store. Felt like I was being ripped off.
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August 2025 by Maribel Frias
This is the only UPS store that makes you use the machine for Amazon returns. It’s not hard when you have one or two but when you have multiple, the employee should handle the returns. I understand being busy and I don’t mind waiting. I think a better approach is to explain to the customer that they are more than welcome to wait if they are busy. Otherwise, It comes off as super rude with very little customer service skills
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July 2025 by Dr. Thomas Garvin
Really helpful staff, especially with my notary needs!
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July 2025 by H L
Very clean and organized. Fast service. Helpful staff.
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June 2025 by Byron Yoshida
Been coming here for about two years now and use them for sending packages out, notarizing and holding packages so they don’t get stolen from my doorstep while I’m away. I use them probably 1-2 times a month and have never had a qualm. Parking is kind of tight and can be a pain sometimes but it’s not a deal breaker.
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June 2025 by lena
Worst customer service I have seen for all the ups I have been to
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April 2025 by Tiffany Chang
REVIEW UPDATE as of 4/26/25: We truly appreciated for The UPS Store # 3310 owner's feedback and follow-up. We well received the refund. Thank you the owner.
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Service is to think a step further for its own customer.
The UPS Store # 3310 manager Silvia insisted not able to process 3 sets of passport photos without a physical receipt. The photos background was gray and got disapproved by USPS 11 days apart at submission. A digital bank transaction is showing the store number and the date of the sale. Even it's a new system can still trace back sales history. It is a great disappointment the way the privately owned branch handled a situation as such.
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February 2025 by Sophie's gaming
Friendly customer service
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October 2024 by Alexander Cannon
A really great locally run store. Always great service.
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August 2024 by Robert Knight
Well, I tried to resolve this with customer service but they were no help. I hate leaving negative reviews but here goes.
I will never use this store again. My wife and I called this store last week and asked about shipping packages to ourselves from another state because we were coming into town for a conference and our hotel was going to charge to receive them. They said yes that would be fine.
When she showed up to get the packages, they charged her $10 PER BOX to pick them up and the lady was rude and disrespectful. We have never had such a terrible experience with UPS as a whole. Even speaking with customer service today was pointless and they missed a package that will effect our business majorly tomorrow.
I'll save everyone the mess of the rest of the story with customer service.
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July 2024 by Mel N
We were helped by Christopher and Lisa Smith (owner). Lisa was so kind and helpful. We explained that we went to the Montclair UPS and our packaged was refused by the woman working there. The Montclair location claimed that we needed to put our already packaged item in another box, otherwise they couldn’t accept it. So we came to this (Claremont) location where Christopher printed our receipt as proof of our return and Lisa told us it was not a problem and that they can accept the package and return it to Amazon for us. It took us 30minutes at the Montclair location only to still be turned away but a mere 3minutes at the Claremont location to drop off the package. Thank you Lisa and Christopher!! We really appreciate you! We will be returning to your location going forward! Everyone needs to come here. Fantastic customer service!
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December 2023 by Randall Gonzalez
Buyer beware…I sent my son to this story to buy five boxes and they charged him ~$9 per box. I ended up paying nearly $50 for FIVE regular boxes! Boxes that would cost ~$1.50 anywhere else. And they wouldn’t take them back when I asked. It is hard to understand how and why a cardboard box would cost so much and equally hard to understand why they refuse to take them back.I won’t step foot in there again.
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December 2023 by jhonna fueconcillo
I went this morning and the lady was very friendly. She helped me by explaining everything and answered all my questions when I opened the mailbox. I recommend this location and great customer service.
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December 2023 by Eleena Thomas
Very friendly staff and the store is right in Claremont village. They provide additional services such as notary and live scans too. But do call in advance just to be safe.
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October 2023 by Morgan Robinson
Okay it’s getting close to Christmas and you just moved here need to send a lot of boxes to your loved one’s back home well just take all your gifts to one place right here friendly staff will take them and send them to anyone anywhere and it’s not going to cost you that much so go ahead shop then ship it from the UPS store
