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December 2023 by Miranda J.
Thank you for the stress free move to Washington from OC! I chose Executive because they were a family business. The entire team was hardworking and efficient while the office staff was professional and knowledgeable. No damage or lost items. Fernando the lead was the best mover I've ever used... and I've moved frequently. The price came in less than the quote which also made me happy. If I ever move again or need storage I'll be calling Justin at Executive.
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November 2023 by K. W.
I just wanted to quickly tell you how my Laguna Woods-to-Irvine move went today:Perfect!Thank you, Bill, for sending the friendliest, most efficient and professional team to move my belongings locally. Fernando, Luis and Gabino made what could be a very stressful day an absolute breeze. Thank you (and them) very much. I appreciate the care and responsibility they all exhibited. Everything was just as you'd said it would be (no surprises), so I thank you for that, too. Look how great they are -- and this is after it was all said and done.K.W.
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September 2023 by Gina M.
Great company with fair pricing and a very friendly and helpful staff! We recently hired Executive Moving Systems for our office move in Newport Beach, California. It was a very big move for us and a lot of work to finalize the details of the move. Bill Bird provided us with excellent customer service from start to finish. Bill is extremely knowledgeable about every aspect of a move and very patient. On the day of our move, everything went smoothly and the team that moved us were hard working and completed the move in a timely manner. I would recommend this company to everyone who is planning a home or business move. Top quality company with excellent customer service! Thank you, Bill and everyone at Executive Moving Systems. We appreciate you! Gina M.
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July 2023 by Tammie J.
Chose them for a move in April from California to Kansas...at first I thought they did a great job moving us, however as I started to unpack I found a tote that was not ours, had same colored stickers as ours, but different number, when I called to let them know it was not ours, and I was missing my shampoo machine, could they have delivered my item to the other people.? To make a REALLY long story short, my shampoo machine was never found, and I still have their other clients tote as just had no way to retrieve that for them... couldn't replace my item as I had signed on delivery day I had received everything.. I honestly thought it was buried in the mound of boxes in the garage.. this was the only move I have ever had that the driver and team did not call off numbers as it was being unloaded...lesson learned, just be aware customer service is lacking!
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June 2023 by Karine P.
I cannot say anything positive about this company. Once I booked with them getting in touch with anyone was impossible. I paid for a full service move but the individuals who disconnected my appliances made a huge mess and left parts behind. The reconnection individual was rude and I would not want anyone to have him in their home. During the move my dryer was broken and even though I bought the insurance they refused to fix it. Don't waste your money and save yourself the aggravation.
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January 2023 by Shawna H.
Moving is stressful . . . Your moving company shouldn't be in the business if they make it worse. It was a mistake to trust Executive Moving Systems.The owner (Bill) and son (Justin) were smooth talkers. They did a great job selling us on their company, were super responsive to gain our business, but ghosted us after booking. As an example, I called and texted Justin the week before our move, when our close was pushed back. He responded by text: "Will buzz you when I get a moment. I have appointments all day so pls bare with me." I never heard from him again.-- When the movers arrived at our old house to load our belongings into crates, they were one crate short so they threw a bunch of our stuff into the back of a box truck and said they would crate it at the warehouse, providing no documentation nor proof that it made it into storage with the rest of our goods. We stored our belongings with EMS for 4 months at $700 per month.-- We were emailed the night before our 3-day delivery window started to inform us that the driver did not load all of our goods onto his truck and would only deliver a partial shipment to us. He left 1,800 pounds behind because it wouldn't fit into his truck after the first family's load was larger than he anticipated. We were given no opportunity to wait until everything could be loaded and delivered together.-- Because of the partial delivery, we ended up with a dining table top but no base, half of our exercise machine, our fire table chairs with no fire table, some dishes but no silverware, some pots but no pans, no bedding for our children . . . the list goes on and on.-- Instead of prioritizing delivery of what they left behind, we then had to wait more than a week to have the rest of our items delivered only one state away, less than 400 miles.-- Because our belongings had been separated, we ended up with numerous lost items. (We also had damaged furniture and mirrors, which we PAID the moving company to have their packers safely pack for us.)- When I contacted Mary, the office admin, regarding the missing and damaged items, she passed us off to an insurance company even though I described several large boxes containing bathroom and kitchen items that I hoped were still in the warehouse at that point. She never followed up.The bottom line is that Executive Moving Systems:1) Did not load all of our items into box crates, as promised, at initial pick up2) Allowed their driver to load and transport only a portion of our stored belongings without our approval3) Did not prioritize delivery of the items they chose to leave behind4) Damaged and lost many of our valuable items in the process of separation5) Shuffled us off to an insurance company to make a claim instead of providing any help to recover what was missing due to their actions.Sales without service is opportunistic.
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December 2022 by Lindsay W.
Our family recently moved across the country. Executive Moving Systems delivered our belongings weeks late and failed to respond to our calls and emails for days at a time. Because everything arrived so late, we ended up having to spend thousands of additional dollars on hotel rooms and meals. When we finally did get in touch with Executive Moving Systems after doing an excessive amount of outreach, they were rude and dismissive. We have young children, and this level of unexpected disruption added a great deal of distress for them during the already challenging process of adjusting to such big change. Our pet also had to endure weeks of additional stress due to the belabored process that we experienced. We basically paid five figures to get ignored by Executive Moving Systems for several weeks, then treated with undue disrespect once we finally got them to respond. I highly recommend using another company.
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November 2022 by Joshua S.
Extremely bad experience with this company. Delivery was over two weeks late from original estimate, there was no proactive communication, and the owner constantly tried to gaslight me to claim it wasn't as late as I thought or somehow I was to blame. This service was more expensive than other competitors but did not keep its promises. Stay away.
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August 2022 by Richard A.
I had a great experience with this company. Highly recommend and would use them again. Their sales team was informative and booked my dates on the spot. There are several folks behind the scenes that I interacted with when I had to make a change to my original plans. And the driver and unloading team were great. I can't share one bad thing - which I think is pretty amazing when moving tons of household goods cross country. I would recommend them to friends, family and co-workers.
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August 2022 by Dr. Shannon B.
Really good salespersons. At the beginning, responsive, friendly, offered gazillion promises that they are experienced, boasted they are "unlike other movers", raved about their great reviews (now that we personally gone through we are doubting every one of those reviews- yes, "good" reviews are easily created, beware). Truth is, once they get your business it's all downhill. They messed up the quote (and we have to pay (heavily) for their mistake). So much for "binding price". They made us pay overtime when the move ended. What are you going to do- you are held hostage at their mercy by that time. Their guys sat around on the clock and watched me and my kids work! Like all the other salesman, before contract, you can even get them on their personal mobile phone. After you signed, you are second class citizen. They are too busy to talk to you. Left dozens of messages never one returned. We debated whether we should pay more to get better service and to protect our stuff. We decide to pay premium and this is what you get! Rates increased 66%!!! Even with gas hikes covid etc, you can't rob people like that. We are stuck now. Do not make the same mistake. Stay away from Executive Moving Systems in Anaheim, CA
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July 2022 by Kulwinder M.
Do not use Executive moving. It is worst company. They are lying at every moment. My stuff got picked up and they are not giving any delivery date. They made estimate double, did not picked up all the house items and now I don't know when I will get things.
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April 2022 by Chris R.
We used Executive Moving Systems for our move across several states. From the first call to the unload everything was friendly and professional. It felt like they were really looking out for us and recommended ways to save us money.
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January 2022 by Laura R.
Picked our belongings up in such a professional manner. Everything was handled with TLC. Our stuff has to go into storage before we have it shipped across country. They were so helpful with the entire process. I learned about 'brokers' and will stay away from that type of process. I also learned that you get what you pay for. This is a top quality company. I will follow-up when our stuff has successfully been shipped and delivered to our destination. Keep watching.
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December 2021 by E S.
Justin directed a very thorough virtual tour of my contents and provided a good written estimate within hours. The crating services were scheduled immediately and Mary, my move coordinator, was very responsive with scheduling questions. The packer arrived early so that nearly everything was ready to load in the truck and the 5-person team was fantastic in both moving everything out of the residence and into the moving van. It was great to see the two drivers at the cross-country destination and the local contractor was well-experienced. Overall, the company had great communication and professional service.
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October 2021 by Travis M.
Save yourself the trouble and go elsewhere. I was very nervous for my move, so I got a few quotes from different companies and really liked Ryan and his father. I went to their facilities, met them both, shook their hands and looked them in the eyes to ask a bunch of questions - but nothing they promised and assured me ended up being true. If you want a company that will give you the runaround, change load days last minute to screw up the closing on your home and all the travel plans for your move, break a bunch of your stuff, and then ghost you when you text and call repeatedly to try to straighten any of it out, then this is the company for you! There's a reason they insist on a cashier's check in the full amount BEFORE they unload any of your stuff at your new place... UPDATE - Finally heard back from Ryan! I texted him reminders of his last few excuses to me. Check out the attached photo to get a sense of this company's real customer service attitude and their desire to help fix the items they've broken and replace the items they've lost.
