-
May 2024 by Nick Wright
Couldn’t fulfill entire order. Disappointing.. Website is in need of update as listing shows in stock for an item unavailable for purchase. I explained this issue to customer service who dismissed my complaint. To prove my point, I made the same order again for the exact same item which is no longer in stock for delivery.
I did so after I was told “the item was purchased by someone else in store. It happens.” This response had dismissed my point entirely that the website needs to be updated accordingly to show the item is no longer in stock for delivery.
3/5 stars as other items ordered were nice and arrived faster than expected. ? ? Customer service could be better!
-
January 2023 by Cody B.
Unacceptable, incompetent service - RUDEThree points:1. I ordered a book on 1/15/2023 for a class. I chose to get it on Huntley partially because their website said that the book was in stock. On 1/17, I got an email saying that the order was ready for pick up. I went to pick it up, and was told after arriving that the book was in fact not available, but was already ordered with two-day shipping and would be in on Friday. Furthermore, I was told I would get an email when it was ready. It hadn't arrived on Friday. It wasn't in on Monday. I called today (1/27) and was told that "it had arrived yesterday". I was not informed at all. No email, no courtesy call. 2. There are better deals elsewhere. I purchased another book at Huntley for a different class. After I had paid $55 + tax (totaling approximately $60), I came to find out that the book was available online for $35 plus tax. This disparity is highly questionable. Do they think that I can and will pay ~30% more for a book I can get online?3. The worst part is this: some of these associates are just plain rude. As I went to pick up the book that was 12 days late, I informed the first associate that I was here to collect an online order. He asked me if I had received an email saying that the order was ready. I replied that I had not, and with a tone indicating overt rudeness asked "who told you?" I had just called and was told - no name was given! I asked a different associate about their price-match policy; this person just would not look me in the eyes. Do they think that their client base is stupid? Or passive? Or willing to accept mediocre service? This is shameful and unjust. Someone needs to remind them that human decency doesn't cost anything. I will avoid Huntley like the plague. Consider yourself warned.
-
May 2022 by Laura Bowers
All the merchandise was in the back and you could only shop on a a computer. Not a cool campus bookstore experience
-
October 2021 by Maria Curiel
Helpful staff, very clean and organized.
-
August 2021 by Venky Peruvemba
Just like any other college bookstore. Have neatly arranged stack of places for books by course. Merchandise availability is decent. Have a good computer selection.
-
May 2021 by LuzSelenia Loeb
Nice staff and customer service. Not a good selection/variety of options for college apparel and merchandise, esp for cmc. Prices a bit steep. Only open during the week until 4pm. No weekend or evening hours.
-
July 2020 by Anna H.
After finding a fabulous discount on a pair of Harvey Mudd sport shorts, I stopped by to pick up my order-to avoid the shipping costs! The whole process was smooth. The store appeared quite big with lots of school gear but I did not peruse the area in detail. Seems like every so often they have great deals so remember to check on line for deals. They are open M-F 10am-4pm.
-
June 2020 by Inti Acevedo
Very good bookstore. Many books at good prices and University materials.
-
June 2020 by Someonelse Here
Expensive
-
June 2020 by alfredo marquina '12
good customer service
-
March 2020 by Lenora Ingram
Staff is always courteous and professional. I'm a graduate student and do not have time to waste. Only limitation is parking. They need more for Bookstore patrons.
-
February 2020 by tron 75
Nice people and great selection of college logoed merch
-
November 2019 by Jerome lomba jr
Typical college bookstore...lots of Apple products
-
October 2019 by Harrison Schreiber
Expensive books. Better to buy on Amazon than to support these people
-
October 2019 by irang kim
Readers love this place.
