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February 2024 by Cynthia A.
I visited Chase bank today. I needed help with adding an additional email and staff went above and beyond to try and help me. I don't recall her name but Mrs. Robles did not turn down the challenge. Thank you so much for your help.
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December 2023 by L N.
Don't bother coming to this place worse service ever. All the reviews are correct down to the T. Expect to wait and no one to greet you. You see workers and they don't even care to greet you. I made a walk in the day before and was told to make an appointment and come back the next day. Terrible mistake. I should have taken my service to another branch. They seem to have the same excuse about lack of employees or people calling out. Basically same excuse different day. Would I say it's a hit or miss. Nope definitely a miss always. Avoid this place at all cost. Do these people deserve your sales. No! Customer service sucks.
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September 2023 by Marlene Carter
Staff consistently demonstrate poor customer service. Their response to routine banking requests is “ we can’t do that here” and tell you to go online or call customer service. They are consistently short of tellers but have staff available to greet you.Truthfully, they would need to improve to earn one star.
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May 2023 by 东城
What I really wanna say is trust the rating on Yelp, I'm sitting on waiting area for 30mins and no one come to talk to me. Great rest place
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January 2023 by Mila Therese R.
Some reviewers commented on the overall lack of proper customer service and I agree (as does the customer before me who said "Ugh, this is useless. We are going to Wells Fargo instead."). The teller I went to was so unfriendly that it seemed like she only spoke in sentences that ended in periods. "Do you have your card. I need your card to withdraw. In what dominations do you want the cash."She got the job done (well, mostly; I got intimidated and did not have the guts to ask for crisp bills) but I would not recommend this place to newbies as some of the things she said were incorrect. (She told me I needed my Chase card to deposit or withdraw.)Some things to know:- You can withdraw without your Chase card as long as you have an official form of ID (i.e. license, CA ID)- You can deposit without your Chase card or official form of ID as long as you have your Chase account numberI suggest you come prepared knowing exactly what you want so you can get out of there really quickly. Environment looked clean, though, and no squatters in the general area (unlike some places in LA).
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November 2022 by Jonny Moreno
Came in asking for help applying for a car loan and was refused service and just directed to the website. What’s the point of having a physical branch if you’re just going to be directed to the website. Need to switch to a bank that actually wants to work with their customers.
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October 2022 by Wendy M.
We walked in for some information regarding our personal banking, and decided to speak to their advisors here. Person who greeted us had absolutely no customer service. Walked up and said "yes?" We let him know we had a few questions and decided to have us have full on conversation by the banks front door? I think that's very unprofessional, that's why they step people to the side. Then he continued on having a know it all attitude with us and acting like he didn't know what we were asking nor did he try to. He we persistent with pushing us away since it was a few minutes away from noon. Probably his lunch break who knows. But at that point they should let us speak to someone else or tell us to make an appointment. He literally went back to his little glass office and was texting on his phone. No help at all from this branch, and will gladly be switching banks. I think customer service is really important. Especially with peoples banking needs.
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September 2022 by Haily S.
I love this location their vault is in view from the lobby, it's from the early 1900s, and if you ask to see it an associate will escort you in the room. It is absolutely stunning and it's still in use to this day!! The employees are always so kind and helpful. I forgot the gentleman's name who helped me but he was awesome, very kind and knowledgeable. There's plenty of parking located in beautiful Claremont right next to a bunch of cute shops, dining and the college. There's no drive thru (that I'm aware of) but it's worth the walk inside.
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July 2022 by Jimmy J.
Worst bank known to man I do not recommend going here. I hated it they were not helpful.
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May 2022 by Elena S.
Have complain not particularly to this brunch but to overall chase. When opened account teller said we can waive sees for you especially wire fee just give us a call. I opened business and personal account . And now when I got incoming wire fee $15 I been told that there is no way they can wire fee ! Talked to customer service supervisor Josephine Domingo from Philippines and she refused to honor the words of the tellers who said that fee will be waived . And it's a first fee for over a year ! Other banks has much better customer service .
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April 2022 by Jesus L.
Really good fast and straight to the point I can say that branch help me to buy my house they help me with my wire transfer thanks again
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July 2021 by Martha Putney
I use the ATM'S, but sometimes I need help & all the tellers are very helpful & assist U in everything U need!!!
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June 2021 by Ernesto Ojeda
I had the pleasure of speaking with and being helped by Angelica , didn't get her last name but she was beyond polite and helped with me with my questions. Will recommend this branch to friends and family. Will be returning for sure. Myself Angelina and Ernesto Ojeda very pleased with your facility and the cleanliness and staff are great.
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October 2020 by Eric W
The customer service is non-existant. They only have one teller and they push you to use the ATM. This is a self service bank. The employees have an attitude.
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August 2020 by Matthew A. B.
I've generally always had great service at chase bank. The branches in Claremont was very helpful when I first set up my acct. and through the COVID-19 pandemic. Today I had a technical issue and called the branch on indian hill. I spoke with a teller or banker, I assume, about a technical issue I was having. Amanda was attentive, polite, and let me know the expectations for the next steps. I will continue to bank here. Side note: once I was visiting the foothill branch and there was an employee birthday. The manager had cake and everyone, including the clients in line, sing happy birthday. Afterward, the manager proceeded to hand all the clients in line reusable grocery bags. It was a cool experience and a good grocery bag.