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January 2024 by John V.
Actually, they deserve minus 5 stars. I have been a customer there for over 30 years. There has been a decline in the customer service the last few years. First, There are only 1-2 tellers working at a time no matter how long the line is. I have waited in line for 45-60 minutes on my last several visits. I send the IRS cashier checks for my self employment tax. All of the previous times, I ask the teller to make it out to the IRS. All is fine, I got cashier's checks no problem. Last week, Cecilia insisted that I provide her the address prior to issuing the cashier checks. I explained to her that the address of the IRS had never been requested prior to issuing the cashier's check. She was very rude about the whole failed transaction. Cecilia refused to issue the cashier's check. I told her: I want to close out my accounts. Cecilia said fine! She then closed my accounts and gave me a check. Cecilia went to speak with the manager after closing my accounts and told me the manager would help me. I did not understand because Cecilia had closed the account and refused to issue the cashier's check. I then spoke with Kim Lam. All Ms. Lam tried to do was to keep me from closing my accounts and wasted my time. Save yourself some time and frustration: Bank anywhere else than the Claremont Bank of America.
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April 2023 by Daniel M.
I'm am leaving now. Why? Cause there is a line to the door and only one teller. What is with this bank? Only open Monday through Friday. If you work normal hours you have to go to the one in Upland on Saturday and it's packed. I will be looking in to switching banks to one that cares about their customers.
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March 2023 by R R.
Customer service is the difference these days with banks. We have been very happy with banker Markayla. She makes our family feel appreciated for our years of banking business.
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November 2022 by Linh Y.
I used to come here at Bank of America in Claremont almost every weekend to help my Mom with depositing and/or exchanging money until they decided to close on the weekends due to COVID-19 concerns. I haven't been back here for a while now so not sure if they are still closed on the weekends. Maybe they lack the staff that is needed to keep it open on the weekends... who knows!Anyway, when they were open and I was here, staff was fantastic. They never gave me an issue with depositing and/or exchanging money on behalf of my Mom without her presence. Transactions were always smooth. Thank you so much for making it easy for me! I appreciate you.Hope you guys get the staff you need and reopen for business on the weekend. Happy Banking!
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June 2022 by Aqua G.
worst fuckin place ever... who do u have 2 workerrs only on a friday... waiter in line for over an hr to cash a check... terrible place dnt bank here... if i can give u 0 stars i would
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June 2022 by Quan N.
I've probably been here a fair amount of times but rarely ever had to go inside and see someone. Long story short, I was helped by Justin Abrolat and he went above and beyond to assist me on why I was there. Informed me what I could do in the future and basically saving me a lot of time down the road. Great customer service. A+++
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November 2021 by Ernesto O.
This is the BEST BANK WITH THE BEST TELLERS....Very professional all around. Angelica is very helpful and staff is equally great
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August 2021 by Bob M.
Worst customer service and accessibility ever. Put a $50,000 cashiers check on hold. Could not resolve over the phone said to go to branch. Branch is locked with no instructions on door. After 15 minutes of knocking and waiting they say you have to make an appointment and they are booked for 2 weeks. Talked to branch manager to explain this was an emergency and she said "see you in 2 week!"
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April 2021 by Gypsy M.
Wtf is this s**** I just came from Wells Fargo down the road with $1000 in twenties. I counted it myself even though it came from the atm and none of the fifty bills had tape or was ripped. Then I inserted it in BOA's stupid a** machine which also happened to have no cash in it so if I wanted to get cash I could not have and it ate all my twenties and gave me back this bull s*** that it won't take back. Their atms never have any cash so everyone has to wait in line for the one guy to finish and there are four atms. Just done the road WElls Fargo has two atms and a third one on the east side of the building and they always work. Broke a** Bank of America can't even pay workers that speak English
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March 2021 by Fran V.
I had such a bad customer service at this Bank of America. The only two male tellers there this morning were having a conversation while one of them was helping me. It was not work related, they were talking about a trip in San Diego. When the teller asked me how much I needed to withdraw, he didn't ask me nicely, he had a attitude. I felt like I was interrupting their conversation. I work customer service and that's not how people should feel. Wells Fargo treats their customers so much better, they ask how your day is going. Horrible customer service Bank of America!
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March 2021 by Todd W.
Terrible service. I've never had to fill out a deposit slip at Wells Fargo or Bank of America. This location is staffed by arrogant people who act like they are put out by having to deal with clients. Zero stars.
