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April 2024 by Alexa B.
Was having trouble with my phone brought it in long story short was having trouble understanding certain things that were explained to me where it got to a point where the lady thought I was gonna get violent and told security to watch out for me
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March 2024 by 邓好
I went through the line opening procedures at this company, and it took a day. Sometimes I was told this, and sometimes I was told that. The phone bill was always changing. There was an older Chinese man in the store with a black heart, and he said I would take it. The mobile phone will not be returned in the future. Anyone who has dealt with it knows that you can return the mobile phone within one month after you get it. This is the company's policy. They will not return it to me. This is what I have experienced personally. Please Chinese people tell their friends not to do any business here again. This company is not a conscientious company.
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March 2024 by 李孟贵
Everyone, please don't go to this store in the future. It's just a big liar. The surname is Zheng Hua. The big liar said at the beginning that the package includes 5 lines, 110 US dollars per line, 22 US dollars after tax. Any old mobile phone can be exchanged for a new one. Two earphones are given as a gift. Later, it becomes an exchange. The phone bill for the new phone is US$46. The earphones cost US$550 upfront. After one month, US$400 will be paid back to cover the phone bill. The old phone must be a Samsung 10e before I can exchange it. It took two days to return all these items to this store. The Chinese named Zheng refused to allow me to return them. You can sue him however you want. I hope everyone will be careful not to be deceived in the future.
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March 2024 by Brenda Bautista
Do not go here… so disappointed after walking in thinking they were going to help but they didn’t. Just because I wasn’t a sale they didn’t take me serious… not very Verizon like never really have had issues before but this is the second time at this same location that they don’t help saying they can’t help in stores to call customer service but yet other locations can?
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February 2024 by YONG LIANG (James L)
People are not nice and not professional
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February 2024 by David R.
I would like to thank Richard, the Store Manager and Hao, Customer Service Representative for trying to assist me on how to fix my storage capacity problem. I had nearly reached the storage capacity of 16.00 GB on my Samsung Smartphone. When I asked Hao if he knew how I could move my Gallery photos to my SD card he didn't no, but he would get his Manager. I then posed the question to Richard and he proceeded to assist me with my problem He was able to determine that my photos were directly going to my SD card automatically. He walked me through the process and showed me exactly where the photos are being directed to the SD card. I was impressed with Richard's Outstanding Customer Service and his willingness to help me, instead of pushing a sale of a new phone like previous sales people. After talking to Richard, I asked Hao if he could show me the new Samsung Galaxy S24 126 GB phone. Hao was able to provide me with a written estimate of the cost and I told him I would like to shop around, but if I couldn't find a better deal I would reach back to Hao and made sure he would get the sale. Thanks Gentelman!! In my opinion, this is what Outstanding Customer Service is all about. David R.
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February 2024 by Carla Castro
Rude customer service. I just wanted to drop off my phone for a trade in and needed help erasing the phone and the girl "helping" me was rude and no help at all. She seemed to be bothered that I needed assistance. She walked away and just left me standing there to figure it out myself. I left and figured it out myself at home.
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January 2024 by Marial L.
So I tried to forget But, how could I ... Since three weeks ago, When every time I drove by on Colima Blvd Me Customer: Can you explain what the charges are? Andrea: - Verizon Rep. Can't you read! She was not apologetic nor remorse but smirking even after the store Manager Bryan S. intervened. What has happened to the world of Service in Verizon? I am still trying to make some sense out of this.
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January 2024 by rem
Sales representatives have attitude. They were hard to understand
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December 2023 by judie lopez
Their customer service truly and eagerly needs a overhaul they do not care nor feel any thing for their customers don't bother spending ur hard earned money here travel to the next one if u have to..you will thank me later worst experience ever.
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December 2023 by Anthony R.
I went in to the store to finish a trade deal and needed help transferring my data since the new iPhone was having trouble transferring . They said it would be $29.99 and I told them I won’t be paying that just to transfer my data and I’ll be back in a bit when I figure out how to transfer my self. Once I came back they refused to help me trade my phone in using excuses. This type of services makes me regret going with Verizon.
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November 2023 by xiaoxia chen
The store attitude is so bad. They just asked u to keep sign without let u know anything.
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November 2023 by Mike
Great service and had what I needed.
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November 2023 by Abby S.
Worst service ever! Please hire people with better communication skills and customer service skills This kid ALEX was terrible, he did not try to help at all he didn't care to speak, only typed in his tablet and only spoke to tell us what plan we were going to pay but didn't explain a thing! I don't get how this worker is getting away with acting like this I can't imagine getting a job and getting paid to be unhelpful to customers. We went to costco down the street after and the guy at the Verizon kiosk there was such a difference, he helped and explained to us everything, shows the training he had and the knowledge of customer service unlike this location I'm just in shock with the difference.
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October 2023 by Lily C.
They do very bad business. They did not help and they wasted my time. I had to find other place to get help.