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August 2024 by Jayeburd
Went for help returning an older Internet Gateway device and was met with excellent customer service support, thank you guys! You know how to treat people, I appreciate you. Shout out to Ismael too and some of the other guys there today.
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May 2024 by Blanche Ramadan
I am writing to express my utmost disappointment and frustration with the deplorable service provided by representatives Juan Huerta and his supervisor Eric at the Verizon Store in Puente Hills, California. The incident that occurred during my interaction with them has left me deeply appalled and dissatisfied with the level of professionalism exhibited by your employees.
The ordeal began when my father visited your store in hopes of switching out his old Apple Watch for a new one and pairing it with his phone. To our astonishment, Juan Huerta insisted on charging an exorbitant fee for this seemingly simple task. Concerned about the unexpected charge, my father contacted me in Arizona, seeking clarification on the matter. Little did we know that this innocent inquiry would soon escalate into an unpleasant confrontation.
As I spoke with Juan Huerta over the phone, he became increasingly agitated by my questions and displayed a complete lack of respect. In a distressing turn of events, he shamelessly announced across the store, with me still on speakerphone, that I was "complaining about the service." This public humiliation was not only unnecessary but also unprofessional, tarnishing the reputation of your establishment.
Subsequently, Eric, the supervisor, joined the conversation and greeted me with a condescending attitude. When I requested to be treated with respect and professionalism, he directed my father to leave the store and seek assistance elsewhere. This disrespectful behavior towards an elderly individual is absolutely unacceptable and deeply disheartening.
In my quest for a resolution, I immediately contacted Verizon customer service and visited my local Verizon store in Gilbert, Arizona. To my relief, the representatives at the Gilbert location confirmed that they had no knowledge of any such fee being charged. They were equally perplexed by the situation. The representatives, named Alma and the individual on the line, were considerate enough to notate the account and requested that my father pay the fee to expedite the setup process for the new watch. They assured me that the credit would be posted to my account promptly. I commend their exceptional service amidst this unfortunate ordeal.
However, it is important to emphasize that the commendable actions of Alma and the representative from the Gilbert store cannot overshadow the disgraceful treatment my 80-year-old father endured at the hands of Juan Huerta and Eric. This entire incident has left an indelible mark of humiliation and distress on my father's experience, as well as my own.
Therefore, I strongly urge you to take immediate action to rectify this matter. I kindly request a call back from the district manager, Mr. Dwight Forest, to discuss how this situation will be addressed and what disciplinary actions will be taken against Juan Huerta and Eric. It is imperative that appropriate measures are implemented to ensure that no other customer has to suffer such disrespectful treatment in the future.
I trust that you will handle this complaint with the urgency and seriousness it deserves. I also hope that you will take this opportunity to reevaluate your staff training and customer service protocols, ensuring that incidents like these are never repeated.
Thank you for your attention to this matter. I eagerly await your prompt response.
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May 2024 by Simon Cho
The store clerk would not give me a replacement sim card. Her reason was that they are low in stock. She wouldn't provide one to a customer who needs it because she didn't have enough stock? What kind of customer service is that? She just told me to check the other stores nearby, but when I asked her to see if she can check with the other stores, she just told me to go check with them myself. Wow! Left me speechless. Excellent service!!
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May 2024 by Ellie Xu
Very good service experience. I don't know what role Wesley holds at Verizon, but he is the right person to look for. Extremely patient and professional, the service attitude is very good and attentive, and the smile from the heart is a reflection of high quality, thumbs up!
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April 2024 by Alexa B.
Was having trouble with my phone brought it in long story short was having trouble understanding certain things that were explained to me where it got to a point where the lady thought I was gonna get violent and told security to watch out for me
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March 2024 by 李伟
I went through the line opening procedures at this company, and it took a day. Sometimes I was told this, and sometimes I was told that. The phone bill was always changing. There was an older Chinese man in the store with a black heart, and he said I would take it. The mobile phone will not be returned in the future. Anyone who has dealt with it knows that you can return the mobile phone within one month after you get it. This is the company's policy. They will not return it to me. This is what I have experienced personally. Please Chinese people tell their friends not to do any business here again. This company is not a conscientious company.
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March 2024 by 邓好
I went through the line opening procedures at this company, and it took a day. Sometimes I was told this, and sometimes I was told that. The phone bill was always changing. There was an older Chinese man in the store with a black heart, and he said I would take it. The mobile phone will not be returned in the future. Anyone who has dealt with it knows that you can return the mobile phone within one month after you get it. This is the company's policy. They will not return it to me. This is what I have experienced personally. Please Chinese people tell their friends not to do any business here again. This company is not a conscientious company.
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March 2024 by 李孟贵
Everyone, please don't go to this store in the future. It's just a big liar. The surname is Zheng Hua. The big liar said at the beginning that the package includes 5 lines, 110 US dollars per line, 22 US dollars after tax. Any old mobile phone can be exchanged for a new one. Two earphones are given as a gift. Later, it becomes an exchange. The phone bill for the new phone is US$46. The earphones cost US$550 upfront. After one month, US$400 will be paid back to cover the phone bill. The old phone must be a Samsung 10e before I can exchange it. It took two days to return all these items to this store. The Chinese named Zheng refused to allow me to return them. You can sue him however you want. I hope everyone will be careful not to be deceived in the future.
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March 2024 by Brenda Bautista
Do not go here… so disappointed after walking in thinking they were going to help but they didn’t. Just because I wasn’t a sale they didn’t take me serious… not very Verizon like never really have had issues before but this is the second time at this same location that they don’t help saying they can’t help in stores to call customer service but yet other locations can?
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February 2024 by YONG LIANG (James L)
People are not nice and not professional
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February 2024 by David R.
I would like to thank Richard, the Store Manager and Hao, Customer Service Representative for trying to assist me on how to fix my storage capacity problem. I had nearly reached the storage capacity of 16.00 GB on my Samsung Smartphone. When I asked Hao if he knew how I could move my Gallery photos to my SD card he didn't no, but he would get his Manager. I then posed the question to Richard and he proceeded to assist me with my problem He was able to determine that my photos were directly going to my SD card automatically. He walked me through the process and showed me exactly where the photos are being directed to the SD card. I was impressed with Richard's Outstanding Customer Service and his willingness to help me, instead of pushing a sale of a new phone like previous sales people. After talking to Richard, I asked Hao if he could show me the new Samsung Galaxy S24 126 GB phone. Hao was able to provide me with a written estimate of the cost and I told him I would like to shop around, but if I couldn't find a better deal I would reach back to Hao and made sure he would get the sale. Thanks Gentelman!! In my opinion, this is what Outstanding Customer Service is all about. David R.
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February 2024 by Carla Castro
Rude customer service. I just wanted to drop off my phone for a trade in and needed help erasing the phone and the girl "helping" me was rude and no help at all. She seemed to be bothered that I needed assistance. She walked away and just left me standing there to figure it out myself. I left and figured it out myself at home.
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January 2024 by Marial L.
So I tried to forget But, how could I ... Since three weeks ago, When every time I drove by on Colima Blvd Me Customer: Can you explain what the charges are? Andrea: - Verizon Rep. Can't you read! She was not apologetic nor remorse but smirking even after the store Manager Bryan S. intervened. What has happened to the world of Service in Verizon? I am still trying to make some sense out of this.
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January 2024 by rem
Sales representatives have attitude. They were hard to understand
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December 2023 by judie lopez
Their customer service truly and eagerly needs a overhaul they do not care nor feel any thing for their customers don't bother spending ur hard earned money here travel to the next one if u have to..you will thank me later worst experience ever.