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December 2023 by Social Hacks
Calling and calling and no one picks up! What's up with this place? Doesn't want to do business?
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November 2023 by Ama
Got here at 8am and didn’t leave till 2pm waiting for the sales people to end a “meeting” so they can give us the motor we ordered
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April 2023 by Nick T.
Update, US Air representative reached out to me. I was compensated roughly $160 for diagnoses and repair of a defective unit from York. (8 hours labor)All said and done, US Air customer service is lacking but York quality is primarily to blame. Compensation was inadequate to the actual cost of repair and disruption caused by the lack of quality assurance at the manufacturer.
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April 2023 by Jenn C.
Wish I can give 0 stars. Horrible customer service. I bought 3 ton AC to install at supplement-making company. Since it's 3 ton AC, crane must be there to carry and install. When I bought the AC, the worker said estimated time of delivery was 9-11am. I asked a few more times to confirm that the delivery is really in between 9-11am since I had to get an appointment with the crane. The worker confirmed the time so I got an appointment with the crane company. And the time comes. Delivery didn't show up. Waited until 12:30 and had to pay extra for crane for overtime. I drove to US Air Conditioning to complain and the worker said "I said it was an estimated time." What?? Does he not know the definition of estimate? ETA was in between 9-11am. That means the delivery arrives in that time. Sounds like he just doesn't want to deal with customers but still wants to get paid. He was forced to call the driver to check where he was at and the driver said he will be arriving at 1:30pm. I rushed back because they will charge you if there is no one to receive the delivery EVEN IF IT IS THEIR FAULT. Oh of course the driver doesn't arrive. Waited another 1.5 hrs. Talked to the driver how you guys were supposed to arrive in between 9-11 and had to pay $600 for crane for nothing and he laughs saying "you believe the ETA?" What kind of nonsense is this? I guess this company wants you to sit there and do nothing but wait hours and days until the delivery comes.
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February 2023 by Kevin Qu
These guys are helpful over the phone. Didn't have what I need, but pointed me to stores that have it in stock. Wasn't on hold very long. Sent a text to inquire while holding, also got a reply later that day.
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December 2022 by John Treg
Large amount of supplies
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November 2022 by Angel Vides
First time delivering here, awesome place! Met Jim my forklift operator, great guy! It's places like this one that makes our OTR miles worth the drive.
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October 2022 by David Henrie
Great service and a great selection of parts and equipment
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October 2022 by Reza Haghighi
Quick in and out
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October 2022 by Melissa Bell
Fast to dock. Fast to unload. Nice people
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October 2022 by justcallmesoulz or dont
Good luck trying to talk to someone on the phone, they say can you please hold and never pick up again.
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May 2022 by Crystal S.
Horrible customer service! I won't return here, that's for sure. I understand, work is hard, pushing buttons and AC all day.
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October 2021 by Guss Maa
All front desk personnel have bad attitudes. Manager should retrain them.
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October 2021 by Arturo Guerrero
Good experience and good service.
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October 2021 by Frank Mendoza
Ed is awesome..Always willing to offer his expertise on what I can use to install my ductwork or my equipment..
