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September 2024 by James Hawkins
Theyre all LIARS. They say they can help you and when you arrive they turn you away
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August 2024 by Jenn
I had the most genuine experience with Darel G. at Puente Hills Nissan!! He was truly amazing!
Back-story: I had my son’s car serviced at a SEPARATE Nissan Dealer earlier in the day in which I experienced the longest wait for no apparent reason (3hours and 15 mins for an oil change and tire rotation and this was with an appointment)! To add further insult to injury, during my complimentary car wash, an exterior trim panel was yanked off. This incident happened this past Saturday to my son’s vehicle and my son was due to drive up north to college at 4am the following day. The service manager didn’t attempt to locate any dealers with availability of part needed; instead, he verbalized that my son had to wait until Thursday for part to be delivered up North and then for him to install it himself. I found that utterly unacceptable.
Now back to Darel G.! I went into his parts location to see if they had the part in stock which they did. Darel G. then called the other service location who was responsible for exterior trim panel being yanked off to request coverage of item. The service manager of the former location was negotiating for a cheaper price in order for Darel G. to be able provide me with the replacement part. Darrel G. promised that I didn’t have to worry and that he will get everything resolved. Darel G. then worked with his manager, Nick Meyer, to have the issue resolved. THEY DID NOT HAVE TO DO ANY OF THIS!!!! I walked in there with a problem from a SEPARATE Nissan Dealer and received extraordinary customer service and full resolution of my OUTSIDE issue. My son left to college with a completely intact vehicle because of Darel and Nick. So from the bottom of my gracious heart, THANK YOU!!
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August 2024 by cvg
Bought my Sentra here. Would recommend!
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August 2024 by Santos Martinez
Excellent
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August 2024 by Gail Wille
I am writing this review to express my appreciation to Ricky Contreras, sales associate. He communicated well and was helpful throughout the whole buying process. I can highly recommend you seek Ricky’s assistance if you are going to buy a car at Puente Hills Nissan.
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August 2024 by Mustaman Mustaman
Darling
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August 2024 by Andrew Ryan
Can’t rate sales, this review is for service. I was given a long list of recommended repairs based on a Multipoint Inspection. Two items listed as Critical were done 3 days ago and the other about 3000 miles ago. The service manager said “oh, those were preventative maintenance recommendations”. I asked, then why were they listed as critical based on inspection? He repeated himself saying they were only recommendations. I gave him a chance to own it, he didn’t so here’s the review. Be very cautious about recommendations you did not bring your car in for. It could be the service tech fishing for a flat rate gold mine. It could be management pressuring the tech to write up these recommendations but customer beware. I’ve included screen shots of the two bogus recommendations (coolant was flushed 3 days ago, maybe 20 miles since?), transmission was replaced with a new (not rebuilt) unit a 3,000 miles ago. There is a long list in the thousands that I didn’t screen shot but you get the idea. Keep your hand on your wallet and get a second opinion before authorizing additional work.
I’ll give them 2 stars because service writer was courteous and they did provide a shuttle and wash my car.
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August 2024 by Roberta Pina
Thank you for the help today although I wasn't able to buy, your sales associate was great including the manager. We had a great conversation, as we are talking I realized, that what I has shared other Associates was shared with him, but I was told that no notes where taken, or put in the system,.
Once again thank you and good luck with your move to Houston Texas
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August 2024 by Robert J Kruse
Go DirectExpress
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August 2024 by Felecia Dianna
One of my best car buying experiences. We we're treated very well and drove home in a great vehicle!!!
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July 2024 by True Greatness
Paying for reviews and using bots to reply to the reviews these people are very deceptive don’t expect a good experience here.
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July 2024 by Mike Cee
These guys are Scammers. Don’t waste your time they do not value customers. Money hungry and screw you over with a smile go anywhere else but here.
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July 2024 by Mike
Buying reviews is what these folks do. BUYER BEWARE!!!!
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July 2024 by Adriana Najera
I am very pleased with the attention, communication and assistance from Eddie Aguiniga. He was very helpful and polite. Service on the car was great and runs smoothly. All my appreciation to the mechanic. I never had a bad experience at la puente nissan. Thank you
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July 2024 by Karla Silva
It's very good, the problem is that the monthly payments for a truck are not worth it, they are high compared to other places, but the total price to pay is fair
