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September 2024 by F G
Went to the Service Dept and felt like royalty. Javer Esquivel was our Service Advisor and he made my husband and I feel like a King and Queen.
Not only was Javer extremely professional and courteous when we met him for our appointment, he also welcomed our Puente Hills Hyundai coupon without hesitation and took the time to speak with us about the observations and concerns we had on our 12-year vehicle. He answered all our questions thoroughly and patiently; even with others in the cue behind us also waiting to see him.
With that out the way, he then offered us to experience the newly designed lounge with its huge big screen HD TV along with free donuts and snacks while we waited for our service (which seemed like minutes because it was so fast). When the work was done, we received feedback on our previous concerns and future options for us to consider, along with the car back washed clean and ready to go. Drove it home, and it purrs like a brand new kitten!!! We couldn’t be more pleased with the entire visit!
With people like Javer and his team on staff, it's easy to see why Puente Hills Hyundai remains in the running.
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September 2024 by rogelio zamarripa
Karim helped out me and my family with leasing a brand new Elantra ! Will definitely be back and recommend family and friends to him specifically. Great help, ask for him once you arrive !
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September 2024 by Daniel Kellogg
5 September 2024, my daughter brought her new 2024 Hyundai to the Puente Hills dealership and wasn’t aware that it would take a while for her car to be fixed and no one let her know that there was shuttle service that could have taken her home. When I called the service department they told me that the guy in charge of her service case was Gary and when I wanted to talk with him, he didn’t answer the phone. Call it whatever you will, but when I want to talk to someone,… I want them on the phone. My family has been keeping these guys in business! 5 cars and 2 paid in full! They need to get it together! Thanks.
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September 2024 by Judy Kim
We had previously purchased 3 cars and bought 2 more this time with Charley Jeong Manager and as always, we went above and beyond getting the car perfectly suited for our needs.
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September 2024 by Richmond Paul Ruiz
Great Experience at Hyundai Puente Hills!
I recently purchased a Tucson from Hyundai Puente Hills and couldn’t be happier with the process. The entire team was professional, knowledgeable, and made me feel comfortable throughout. They took the time to answer all my questions and didn’t rush me into making a decision, which I really appreciated.
The dealership had a great selection of cars, and I found exactly what I was looking for. The purchasing process was straightforward, with no hidden surprises or extra fees. I left feeling confident that I got a fair deal on a quality vehicle.
A special shout-out to Cyrus Banzil, who handled the crucial steps of my purchase. From choosing from the lot, rate quoting and final touches, He was attentive, patient, and went the extra mile to ensure everything went smoothly. His attention to detail and customer-focused approach really made the difference. If you're considering buying from this dealership, I'd highly recommend asking for Cyrus Banzil to assist you. Salamat Kabayan!
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August 2024 by Rene Gee
My previous car buying experience at this location was great to say the least! Jonathan answered all our questions and was super helpful.
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August 2024 by Garik
Had a good deal and enjoyed car purchase. Thank you for the gift!
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August 2024 by cvg
Salesman was nice. Financier..not so nice. Ended up buying somewhere else.
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August 2024 by armando robles
My name is Armando Robles I was yesterday to the dealership to purchase a 17 hyundai sonata I was approved but the finance manager don't give us the car because we refuse to purchase almost $4000 more on top of the price of the car we told him we just come in to purchase the car not all the extras he try to sell bad person so rude don't go there mesurre to check the contract they are ripe off company special the finance guy oriental person becarefor
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August 2024 by Taylor Chavez
This place used to be my "go to" for everything my veloster needed. I will not be returning ever again.
My car was making a loud sound whenever i turned the ignition. In fear of making things worse, I dropped the car off asap. Long story short, they kept my car for over 2 weeks, couldn't figure out what was wrong, then offered to do more diagnostic tests for an additional $1100. My gut told me to take the car elsewhere as I lost faith in Puente hills Hyundai and couldn't imagine paying that much just to tell me what was wrong.
I was charged $280 for absolutely nothing but inconvenience. They kept my car for so long and i had to check in because I wasn't getting any updates. It was frustrating, inconvenient and unforgivable. I shouldn't have paid anything.
When i picked up my car, one tire was flat and the battery, dead! Not to mention, it was filthy. I left there feeling betrayed after years of loyal service and will never return.
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August 2024 by Mark A. Schlueter
Visited Kia & Hyundai dealers looking for an electric car. Finally landed here and was pleasantly surprised by the ease of my transaction. The folks are supremely nice and the deal was actually finalized over texts and emails. Super quick and very happy! Highly recommended.
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August 2024 by Jane
I want to expose a dishonest salesperson named JULIE!!!!. Julie is the biggest liar I've ever encountered in my life. SERIOUSLY!
Every time she speaks, a new lie effortlessly pours out of her mouth. Many Chinese people must have been deceived by her, but they often stay silent and don't use social media much, so her deceit isn't widely known online. I'm taking the time to speak up because I'm deeply angered by Julie's behavior. She lies without hesitation, constantly changing her story. When I confronted her over the phone later, she initially engaged in a ten-minute conversation with me, clearly knowing who I was. But as soon as I began questioning her lies, she abruptly pretended not to know me, saying, 'Hello? Who are you?' It was incredibly unsettling. This is the type of person she truly is.
We bought a new car from this dealership after researching online.
Julie, a Chinese lady in her 60s or 70s, initially approached us and ended up being our salesperson. We made a quick decision and purchased the car without negotiating much, as we understand everyone needs to make a living and we're not hard negotiators; as long as the price is fair, we're usually satisfied. In our case, there was nothing she could take advantage of. Despite Julie's unusual and erratic manner of speaking, we weren't concerned because we were confident in our choices and knew what we wanted.
She introduced a significant down payment assistance program for those with low reported incomes, but it didn't apply to us. After buying the car, I shared this with a friend who also shopping for a car。 Very soon they visited the dealership and signed a contract, they texted me (after they sign the contract), thanking me for the information and mentioning they will receive substantial down payment assistance.
Curious about how quickly this happened, I asked if they verified the assistant funds details in the document. They told me Julie said they had to lease the car first and buy it three months later to qualify for the assistance program. They trusted Julie and didn't question her instructions, assuming she is honest person I was concerned and did some research, discovering they didn't need to lease first.
The next day or two days later, I called Julie and confronted her about misleading my friend. She vehemently denied it, so I directly asked her if leasing the car first was necessary for the down payment assistance. Confidently, she replied 'YES.' "THEY HAVE TO LEASE THE CAR FIRST" When I pressed for more details, she suddenly feigned ignorance and redirected me to contact someone else. Her behavior was shocking and deceitful. When I insisted she explain herself, she abruptly claimed she didn't know who I was. WTH????
I would imagine how low Julie can go, but recently I discovered another lie she told my friend. I can not help writing a review,
My friend leased a car at the end of 2023, but by June 2024, things didn't go as expected. The lease payments were too expensive, so my friend recently bought out the lease. They used their own money (after receiving funds for their old car ) for the down payment. However, the interest rate they ended up with close to 9%. I am sure it is because a purchased leased car is considered second-hand.
From the beginning, Julie assured my friend that if they decided to purchase the leased car, the financing rate would be the same as for a new car purchase. They only recently realized that this was yet another lie. I could not hold back anymore, I felt compelled to share this information on social media for transparency for future client.
Other than those, many of minor things Julie has mentioned is incorrect.
I am generous about people's mistake, and understanding when people occasionally forget their policy
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August 2024 by Carrie Tan
After calling/emailing different Hyundai dealerships within a 30-mile radius for an Ioniq 5 lease, I found all that I needed at Puente Hills Hyundai. The sales rep Robert Jefferson provided me with the best customer service and offered me the best deal for the car I wanted. This was the first time I ever did this, so I was definitely nervous about the stereotypes you hear about dealerships. However, Robert was honest and made the entire process seamless. I appreciate he helped me set up the apps needed for the EV while we were waiting for the paperwork. I was able to drive out with a brand-new vehicle in just ~2 hours.
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August 2024 by Moises Marquez
Very bad service, I made an appointment last week for the service and recalls because today is my day off and they said they don't have the appointment.
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August 2024 by Lauren Ho
After you buy your car they no longer seem interested in helping you. Typical car sales.
