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November 2023 by AOA TW
very good
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June 2022 by Quinn Smith
Totally unprofessional, create dubious invoices. Unethical at least or worst
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May 2022 by mindy lee
terrible company to deal with. first, no one answer phone, 2nd the email , auto reply only with payment instruction. charge more than it is supposed to be. when they got the payment, send you additional invoice, the container on their hand to release, they do whatever they want to
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May 2022 by Marc Luber
DO NOT USE THIS COMPANY....I have reported them to the BBB, as they do not inform customer of huge extra charges, and then hold container ransom unless you pay it. They are a total scam, do not trust them!!
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May 2022 by blackhawk “Blackhawk60m” uh60m
These people are bunch crooks. Do not use these AsHo. They will create invoice out of thin air. Trying to get your money, Most dishonest people I ever deal with. Totally unprofessional.
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May 2022 by Angelique Martinez
have been sending email and calling for multiple times with no response is very lame and not professional company, why is this company still exist?!!!
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June 2020 by Stephen Moyer
Awful. Ridiculous charges with no explanation. They will hold your freight hostage until you make the payment. Then need 48 hours to "process" your payment so if you are building up storage you have to wait. Their arrival notices are literally so awful.
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June 2019 by Cysry Gs
They have ridiculous company ever.I am going to complaint everything about them.
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June 2019 by Sunny Gao
(Translated by Google) A very very badly Agency, Blackmailer. If you do not want to suffer nightmare, Pls keep far away from PRIME AGENCY .(PRIME AGENCY).(Original)A very very badly Agency, Blackmailer. If you do not want to suffer nightmare, Pls keep far away from PRIME AGENCY .(美国普瑞国际货运代理有限公司(PRIME AGENCY)).
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June 2019 by Shahin K
very very very very bad company. they are total fraud Chinese company. they come up with bunch of made up charges, never answer their phones and hold your cargo hostage until you pay them!!!!! make sure if you buy overseas, ask you SELLER NOT TO USE this company!! they come up with hundreds of dollars charges to scam you. i paid the price and regret it, hope you dont!
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June 2017 by Tony Shi (GBMceramics)
no phone works!!! no service at all. Donot understand how can this kind company still exist!!!
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June 2017 by Jing Huang
If there negative star i would give them negative. When you call they put you on hold for over 15 mins, if you are still there didn't hang up they will pick up the phone and set it aside. You can clearly hear they are typing. Very impolite and refuse to help you for your issue. if you have any import container, you better find other people to help you
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June 2017 by ohiamjason
The Worst freight angency EVER! I Not professional at all! No one picked up the phone calls when you call their office number. I would give them a negative stars if there has. Don't use them! Or You ll have a nightmare!!
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June 2015 by Leslie Sebastian
This has been a terrible experience and we have asked repeatedly for help from this agency. We will recommend you not use them unless you are completely well versed in importation. They also keep telling us to pay more fees --when we ask for a schedule of fees we are told this is the last payment but we just got hit for another payment. They took weeks for both air and sea to do their job. Highly unsatisfied. Cartha Labs, Inc.
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June 2015 by Loreta Ruchte
This company is absolutely incompetent in conducting the business of freight forwarding. No distribution of information about the arrival/clearing dates, changing and adding charges, forgetting to supply the warehouse release information will result in increased shipping costs to the company/individual using their services. Refusal to provide phone access to an agent that could look into a specific shipment situation leaves the customer with accumulated costs at the end and a delay of multiple weeks in receiving the shipment. As there seems to be no one actively managing the process and the only contact given hardly speaks English, it is guaranteed that your shipping experience will be plagued by problems and added costs.
