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March 2024 by Lie Qin
The inspection is fake. When I was told the service was completed, the inspection paper was blank. They only did the oil change for service A. And when I tried to talk to them, their attitude is very irrespective.
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December 2023 by Jonathan Cung
I had an oil change. It took a little over 2 hours to complete in which I don’t mind. My total was $128. After 30% off; my final cost was $89. After I made the payment, I review my charges and realized the service person added a fuel injector cleaner in which I did not request nor approve for $22.99. This is bad practice of Pepboys to sneak in the extra cost in which I did not request. I’ve been coming to this location for a few years for oil change but after this incident, I will not go back for this location for any service. I recommend everyone to review the service item before making any payment. This time was my mistake of paying without reviewing all my service item.
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December 2023 by Shad Memon
Ambiguous methods. Paperwork says free tire rotation etc. but clerk at counter cannot vouch if it was infact done.Unable to reset brake oil change light. Overall, lacked clear communication.
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November 2023 by Patrick Metoyer
Great communication, great deal, explanation, of everything that was being done. I was debating to buy the tires online and having Pep Boys install them, but their prices couldn't be beat, as well as the customer service. I left feeling happy and satisfied I got a great deal. I wish everyone could be as satisfied as I was.Eric and Lucy know how to speak to people and make them feel good.
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November 2023 by Dave Lawhead
They explained clearly that they didn’t have the tire that I originally looked at. But instead of having to go back the next day when they could get it, they set me up with a better tire at a better price. It was a great way to start me weekend.
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October 2023 by Ricardo Galdamez
Excellent professional fast efficient serviceManager is great to help and assist in the best customer service . Recommend this shop to the community
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September 2023 by Pokemon go
What a great shop. The store manager and staff is patient and nice. Did a lot of work to my vehicle and was priced accurately compared to other shops. And the Financing is amazing.
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September 2023 by hayel gaber
I never been disrespected nor had such a bad experience in my life, service manager was extremely rude and unprofessional. He was yelling at me (even after telling him about my service in the military and wearing hearing aids as a disabled vet) he thought it was right to yell at me when I’m 4ft away and after paying over $1k in a botched service job.
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August 2023 by Alfonso Jr. Villarreal
Great service by Eric. Talk about an emergency. Flat tire on freeway. Only place in the area that was able to help us. Professional and reliable. Nothing more dangerous than a tire popping on you in the freeway. Thanks Eric. Highly recommended
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August 2023 by Jeffrey Liu
I love this Pepboys!!! The service is great and are very patient with me especially cuz it is my first time. Definitely should come here for car service.
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August 2023 by Paul Lui
Service was excellent. Staff was curtious and explain the repair and results. Car was ready when promise.
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June 2023 by Dolphinprincess2t1
Was told tire needed to have good tread in the back by the pep boys team. When on front wheel drive cars you need good tread on the front my car is a front wheel drive Toyota Prius hybrid. They don’t know what they are talking about here they need to get educated.
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June 2023 by Nuvia cervantes
Had my alignment, oil change and tire rotation done with no appointment and hardly any wait time. Chairs and tables kept me comfortable. They offered me estimates on other things and will definitely bring vehicle back
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June 2023 by calvin li
I took my C250 for alignment; the mechanic took his time to make sure it's right. After test drive 2 times, he then turned in the key to the service manager. My daughter thanked me for finally fixing the alignment; she does not need to constantly correcting the steering wheel on the freeway any more. Thank you! Eric W. & his crew.
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June 2023 by ERNESTO CERVANTES
No appointment needed. Service was quick and easy. Lucy and Chayanne were very helpful. Will easily send my family to get service done here!!
