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October 2021 by Dinh Diep
After a month of waiting, still have not deliver my computer nor returned my money. Very confusing customer support responses.
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August 2021 by Phyllis T.
Ordered a mini keyboard vacuum, advertised on Newegg website with an American flag, suggesting the item was made in USA. I got a piece of crap made in China! That is fraud. Received item on 8/2/21. Notified company. Although the website has return label link, it is not operational. Have been engaged in ridiculous chats with a bot and then with a guy named Clay. Push back has been outrageous. Am weighing options to report to CA and MA consumer boards. BUY NOTHING FROM THESE CRIMINALS
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July 2021 by Sleight Wryder (Sleight Wryder)
The peach nectarine sparkling water was great. Would like low- no sugar options for their fraps, but I understand that the market is not ready for that yet...
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January 2021 by Johnny Lopez
Great people staying safe
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January 2021 by Alex V
Wholesale/ Bulk Goods for shipping to Canada & Continental U.S
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September 2020 by Sal Salinas
Unfortunately, there is no more show room despite the photos shown. It was an awesome showroom. Please remove showroom photos to avoid anyone else wasting their time.
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September 2020 by Keli P
It's a cool place...
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August 2020 by Robert O.
I would rate it lower if I could, I had an issue with the package that was sent before (Showed a deliver by date when ordering and paying, when date came they claimed it was really a different date). I should have never used them again. With everything that is going on with the USPS I made sure it would be shipped using UPS. Well they fail to mention they only use UPS to give it to USPS. Now they are doing a claim process that can take an additional 7-10 business days, and I am sure even longer after that to get my money back. I ordered the package July 19th with estimated 4-7 business days delivery time frame. it is now August 8th.I will literally use any other company even if I am paying more just to avoid NewEgg. If I hear of anyone even THINKING of using NewEgg they will get an ear full from me, and my recommendation will be to use ANYONE else. I am now in the process of finding every review site I possibly can, so I can blast newegg. That is how bad my experiences with this company have been. I will be loud and vocal to any and all about it.
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July 2020 by Brian Hillman
Staff is willing and eager to help.
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July 2020 by Nathan Patterson
Paid extra for 2 day shipping and so far its taken 5 days and i still havent gotten my $500 video card, but they took my money out of my account in 30 seconds
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July 2020 by leo面朝大海
To pick up load.make sure u have a right dock
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July 2020 by Corey D.
This company is ridiculous. Just read the reviews all over the internet! I wish I would have done so before shopping here. I'm going to make sure I don't let anybody that I know make the same mistake though!After spending almost $2000 on a new build PC, I was sent 2 faulty parts that made it impossible to complete the build. I immediately called them (2 days after receiving shipment to tell them I'd like to return all items since they ship faulty parts. They fought with me for DAYS trying to just issue me store credit and not accept my returns. Finally, they said I could return the items AT MY OWN SHIPPING EXPENSE AND ONLY RECEIVE PARTIAL REFUND. In the end, I will only get about half of my money back after being sent bad products. MAKE SURE YOU DO YOUR OWN DUE DILIGENCE BEFORE SHOPPING HERE!
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July 2020 by allan x.
I planned to build a computer and bought a few computer parts from Newegg in March. I changed my mind and decided to return the parts in person since I lived nearby. I returned exactly 3 parts stated on the RMA on 4/6/2020. I had my girlfriend drop off the parts and the people working there had no real process of how to handle the returns. The lady who took in the return was named Amorette from HR. She even signed the RMA. A few days later on 4/9/20, I receive an email stating I returned a wrong item.... Oh man, since then, I spent hours trying to reach Newegg. I tried calling( had to wait hours and hours), texted in to multiple people, and even emailed back to Amorette and nothing still to this day. Newegg only refunded for 2 of the 3 items. I mean is it worth it to keep wasting my time for an $80 ram? No. I have stopped trying but what a horrific experience trying to get my money back...Never had I had a return nightmare like this. I have been a Newegg customer for over 10 years. You can keep the $80 ram. I won't want to deal with this or have anyone deal with this. Please just shop elsewhere. You will save yourself headache andEdit:7/7/2020: Still no response from anyone from Newegg regarding my return. It's been 3 months. Lol.
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July 2020 by Vicki G.
I ordered a monitor during Covid from this company which did not work out for me. I sent it back and was promised a refund on May 5, 2020 but I never got a refund. I have contacted the company several times by email and have not gotten any response.Your return ( RMA Number: 96882620) has been posted, which means that the contents have been verified and your return has been approved. If your return was processed for a refund, you should receive your refund to your original form of payment within 3 - 5 business days.
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July 2020 by Igor C.
So here is my experience with NewEgg, I bought a $1200 3D printer because I want to expand 3D printing parts for Covid Patients and supply hospitals with needed supplies. I received the printer, it had a shipping label with my address and the shippers return address, The shipper as I found out is a third party company "Letwing Digital" a Chinese based company. When I opened the box there was a completely different printer, an Ender 5 Plus which retails on NewEgg for around $560. I call Newegg, they are basically telling me this is a market place item and they can't help me with anything, I have to reach out to the seller. NewEgg did send me a return label so I went ahead and sent it back to them. There was a return address and a phone number on the shipping label, so I call first (actually called them for over 4 days and left messages) no response. So I write them an email, Explaining that I received the wrong printer and the receipt for mailing back the printer. They tell me that the weight is different from what they sent me, on the original packing slip it shows 58lbs, and on the return when UPS scanned it shows 51lbs. So they start rudely accusing me that I sent them a different package because their original weight was 58lbs. Then the representative starts accusing me of fraud, that I'm trying to scam them. So I call Fed Ex, the original carrier to when I received the item, I ask for weighted data points, carriers weight packages throughout their trip to the destination, depending on location, there is at least 3-5 weight it points that the system records. Fed Ex confirmed that they basically printed a shipping label with incorrect info. The box dimensions didn't match the actual box and the weight was different. Basically, when a shipper creates the label they can put anything on it, Fed Ex doesn't really verify anything, just scans them internally. Then I go to Newegg's website and see the printer is out of stock, my guess is that they oversold the printer and sent me a wrong one playing stupid. I collect the data, have pictures of the package received, have video evidence of me opening the box to see that is was a wrong item, even says the printer name on the box. Have evidence of my home camera with the Fed Ex delivery person carrying the exact same box to my house and yet, Newegg doesn't want to deal with this and the Shipper is now ignoring me. Newegg didn't even apologize....The next step is court I guess....And as the shipper is a Chinese company so I will be reporting them to the Ministry of Public Security and China Consumers Association.I also don't have a problem trolling Fred Chang....
