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November 2023 by Raymond Kwong
Great service
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February 2023 by Ashley Ahn
My dog is a 3 years old poodle. He is very sensitive and not social. But he did a good job there and looked happy when I went to pick him up.The cut was much better than I expected and cheaper than other places I took him. I used to pay 70 dollars for 17 pounds.But I paid much less.
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January 2023 by Francesca P.
This place is horrible place. My dog had an appointment at 9:30 and he wasn't done until 2:30. I called around 1:30 and they said he wasn't done and it would take longer. I asked what was taking so long and they didn't even have an answer. My poor dog, I don't know if they forgot about him or just didn't care. They called an hour later and finally said he was done. When I got there to pick up my dog they just had one other dog so it's not like they were busy. They just kept making excuses and I did not want to hear it. My poor dog was just left there for hours. Never taking my dog here again! And you should not either.
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January 2023 by J B.
If I could give them -10 stars I would. I called them asking if they had any available appointments for tomorrow and the lady said no what about Sunday I said I couldn't to that either so she offered Monday and I couldn't do Monday either and instead of her asking what day worked best for me she said okay bye and hung up. I called back to talk to the manager and explain what happened and how her employee talked to me and all she could say was "so what I'm understanding is you want to make an appointment" and I said no multiple times and she didn't understand anything I was saying. They don't speak any English so there's no communication at all between. I do not recommend. They talk to customers very rudely. DO NOT COME HERE
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January 2023 by Stephanie S.
My dog is not very nice, but somehow Cutie Pet is able to groom him! I've been coming here for about a year now and they always have him out in a timely manner (ex. 9am drop off, usually pick up around 12). The groomer pays attention to my dogs sensitive skin and is gentle around the problem areas. Cute cut and reasonably priced. Look at how cute he is! The workers are super nice as well!
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July 2022 by Joy L.
Brought my cat here for the first time. From reading other reviews for this business on cats, i thought I'd give it a try and booked an appointment. In terms of speed they did good. In terms of quality of work, so far I am not sure. I went with bath, nail trim, dematting, butt and paw fur trim and ear clean. I paid tip and brought him home. Upon picking him up, I was covered in fur. I decided to brush him again and see just how much fur was there. Quite a lot. I brushed out an entire tuft and wondered why they didn't notice this or cared to give him a better brushing. Then I checked his butt trim and it looked like a lot of fur was left around his butthole. Why would I get a butt trim for no reason? When he poops he has dingleberries. This trim looks like it won't make a difference. And lastly I checked out his ears. Looked ok. I went in with a tissue and did a wipe check and I see yellow stain. Wtf?I will give this place another chance in the future to see if it gets better but so far I am unimpressed.
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July 2022 by Aracely D.
I took my dogs to Cutie Pet and one of them came back with a deep cut. I have added a picture.
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July 2022 by Yang Ni
very good groomer～u can show picture u want，groomer has good sense！
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June 2022 by Mandy W.
This is the second time we've taken our toy poodle here for grooming. So far they have been doing a very good job. They have pictures of the wall of different types of haircut you would like your dog to have. It looks like they specialize poodles/maptipoo and other breed. it takes about 1-2 hours for the job, but it really depends how busy they get that day. I do recommend making an appt ahead of time. Close on Tuedays. Prices are very affodable, but they recently did raised the price due to inflation I believe. Anyway, service was excellent and friendly. They even gave our dog a cute little bandana. Overall, I'd come back.
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June 2022 by Cally Z.
Today I dropped off my two dogs at 0945 am for appointment at 10 am. They didn't give me any heads up today's service will take much longer time. Owner only told me we will call you when it's done. I called around 12 pm, I was told my dogs were still waiting. I was so upset about it. And I was told my dogs will be ready by 3 pm. Why owner did not give my expecting timeline. My 5 hours was wasted for waiting for it. IMPORTANT: when I picked them up, owner said we couldn't provide your service any more. I thought it's fine. BUT, when I put my dogs in the car, I found my dogs still MOIST, they didn't completely blow dry my dogs. One of them has poor skin barrier, moist will cause him skin rash problems. I invoke people DO NOT brings your dogs to this shop. First, they don't think costumer's time are valuable, they manipulate costumer's time for their own convenience. Second, they don't fix and improve their mistakes and costumer service. They just refuse serve you in the future. No any compassion. Third, they don't responsible to your dogs if they decide not providing service any more to you. My dogs are so innocent.
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June 2022 by Emily C.
Christine is AMAZING! She takes care of my precious Happy (Lion) with such care, concern, and artistry. Happy has trauma from being attacked and can have trouble breathing when he gets anxious. Christine makes sure he is comfortable and feeling safe whenever he comes in for his grooming session. I feel relieved to know Christine will take good care of Happy while he is there. She makes sure Happy feels safe and soothes him. Not only is she caring and concerned about Happy, her skills are AMAZING! She is able to give him the CUTEST lion cut (see pictures), his fur always comes out fuzzy and soooo soft, and she is also able to brush his teeth, clean his ears, trim his feet hairs, a great hygiene cut, and cut his nails! I can tell she also cleaned up all his nasty eye gunk. THANK YOU. His lion cut is also very even and looks characteristically like a lion. A round mane and his cute little tail is poofy at the end. Christine must be magic! She was also kind and able to squeeze Happy in last minute because he was in dire need of a cut the other day. Happy looks super cute and you can tell he feels much better after everything has been washed, cleaned, and groomed. The price is AMAZING too! Great quality, care, and artistry for a price that is probably half of what barely standard places charge. Christine also finishes with Happy super quick; 1.5-2 hours while other places take 4-5 hours and leave your doggy waiting for hours. I highly recommend this salon. I worry about Happy all the time (as an overprotective dog mom) and I can securely say that I feel at ease having Happy be groomed here!
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June 2022 by Wendy X.
0 STAR if I can to submit this review. I suggest NO ONE to go this this place and they should either pay attention to themselves or please just close the business. I don't want anymore pet suffered like mine I found this place because it close to my apartment and I don't want my little cuties to suffering on the road. However, my experience here gave me a lesson that I should go to a pet grooming store that I more familiar with the people or maybe recommended by my friend. No transparent of the price. At the beginning. They said the price was $60 each. I think it was a bit over price but since it is close, I think it is fine. However, when I arrive to pickup, the lady on the front desk said it is $140 in total and the reason is my cat is too big. My cats are normal cat size, which are 11-12lbs and I would say they are even a little smaller than a normal cat. I adopt them when they are 7-8month last year and they were super skinny that time and right now they turn to become normal. They made my cats to stay at their little travel bag all the time. The reason I figure this out is, they call me once I assume they want to inform me the cats are ready. But they never call again and I missed call. An hour later I notice cause I was not aware that they are this quick. I did not pay attention when I give them I am not sure how long they keep them there before wash. When I pick them up, they were in their travel bag. I am pretty sure they keep my cat in the bag all the time since they call me. The last thing which is the worst thing I cannot accept is that they kept my cats in the bag and do not take care of them at all. They know my cats are first time come here and cat is sensitive. One of my cat too scared and he pees in the bag. He never done this before even when we first time adopt him I bring he back from Santa Ana to Temple city. I seriously would suggest everyone don't go to this store!
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April 2022 by Renee Jauregui
Good luck ever getting a hold of someone to make an appt. the lady never answers or returns phone calls. Bad for business. I left several voicemails trying to make an appt and apparently they don’t need your business. Extremely unprofessional. ??♀️
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February 2022 by Liz C
I started taking my dog here and they do a nice job with making your pup look like a cute teddy bear!
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January 2022 by Cindy Y.
Friendly Staff, Very Patient with pooches and Kitties, my babies always came out so clean and happy and smells sooo nice. I love them I will be staying with them from now on
