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February 2024 by Ana A.
Words can't describe what I witness on Monday when I went inside the credit union first I went to the table to signed my checks before heading to the teller window while I was there I could hear the conversation that they were having and I was in shock of how badly they spoke about people first I heard one young lady complaining saying Jenn is being a ( the B word) and I hear the other young lady saying don't worry he will control her and she has to listen to him she will be gone soon and I hear them laughing after but I'm amaze that the manager lets them speak like that what kind of company is this once I finish with my checks I walk pass the office and then I realize it's the same girl that miss treated me last time believe her name was yecenia and she was quite close to the manager if I say so myself kinda looked inappropriate and the other was the teller can't remember her name i think it's Ana or Annie but I just feel this was really unprofessional talking like that when your costumers could hear the conversation I didn't want to say anything but then again I feel this has to be known specially because I was miss treated the last time.
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January 2024 by Juan G.
when i opened my account i had no issue, sandy helped me open it but when closing it a few months later sandy did not close my account she took my card and cut it infront of me and told me it was closed i switched to bofa and i recently got a letter from them and i owe 400 dollars and my mom got sent to collections since when closing your account make sure its not with sandy because thanks to her dumbass i owe 400 dollars thanks sandy for making my 17 year old life harder
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September 2023 by Jessica Juarez
Good bank just wish they had a drive thru ATM like most banks have
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August 2023 by Tre C
No stars tried to block me from opening an account based on my appearance black man they failed to know I had the general manager personal cell in my phone he was awesome this branch can burn in hell with all the ignorance.
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July 2023 by Susan Wu
I like this branch, the staff are always polite and friendly, I want to say a special thanks to Sandy's outstanding service, she resolved my direct deposit issue and printed checks for me in less than five minutes, Fast and Excellent Service!!
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June 2023 by Kat R.
Do not use this credit union you will regret it. So so many issues, worse credit or bank I have ever had. My husband was laid off work a year ago told them he was 30 days late they automatically closed his account and they said they sent notification but neither email or paper was not received. 30 days late made his credit look very bad now we are trying to get into a home even lenders look at it how pitty that was.
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March 2023 by Daniel V
The current manager is lazy and won't help. The ATM took $ from me and when I went to ask him, he said it wasn't up to them to fix the situation. I called his corporate office and they said the manager was wrong and they deposited my $ right away after checking the ATM. The manager was rude and didn't want to do any extra work to help me out. He was some little hispanic guy.
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February 2023 by Carlos C.
Southern California Credit Union in Rowland Heights.nice little office to do all your Banking needs Outstanding customer service,Yesenia and Sandy always willing to help you as soon as you walk in the doors. They ask you,can I help you?they resolve any issues you may have quick and easy.and anwe all your questions. Thank you .Carlos Cabrera .
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February 2023 by Esmeralda Chacon
I enjoy coming to this branch lines are short. Customer service is outstanding!
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February 2023 by Lolys C. D.
Always willing to help, even they keep messing up your deposits
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December 2022 by Linda Poullard
Great customer service!
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November 2022 by April J.
Karen at the Costa Mesa branch helped me with some major account stuff. She made what could have been a hassle into a nice interaction with another human being. I called her a couple of times with questions and dropped into the branch with more questions, she was always friendly and so very helpful by offering different options. A great experience.
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November 2022 by Marcus C.
Outstanding customer service they always greet you with a smile when you enter and take care of your needs in a professional manner. Marlis Reyes helped us out tremendously today, she went above and beyond to get the job done thank you for your excellent service
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April 2022 by Karen Ervin
Love this branch. Always go on a Saturday and never a long wait. Very helpful.
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December 2021 by Kwesi Coleman
I want say thank you to Mindy what a outstanding customer service I applied online receive an email to called and had an awesome loan officer she was very responsive Trust me less than 2days loan was approved and funded in 2 days no way but guys this is the exceptional customer service of an employee.I can go on and on but guys stop going to the big banks Cusc is very good and fast and they have all the technology they are so fast and you wouldn’t even wait when you go to the branch.Thank you for consolidating my loan for me in less than 24hrs never happened to me.You are the bestThank youMindy