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May 2024 by Esther M.
Everyone leaving bad reviews for service: maybe you're the one being rude first so you're getting the energy right back? They're not waiters, they're aren't there to do customer service they're just scanning your groceries. They scan thousands of items all day, let it go. Costco is Costco. They're great at what they do. Thank you for being here so I can do my bulk shopping and enjoy an inexpensive hot dog for my troubles. Keep up the great work! Also, this location ALWAYS has carts available and the staff works so hard to make sure to collect all the stray carts.
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April 2024 by Evelyn G.
I don't know if giving them a 1 is deserving of this Costco location. The cashier JANET is rude. She asked me for my card repeatedly like 3 times while I was trying to put away my first receipt. I am NOT deaf, lady. Have a little bit of patience since your work is part of customer service. I also had to purchase a couple of jewelry items and forgot to use my Costco gift card and my executive membership rewards. I asked if I can use it after writing them a check but there was no definite response. Terrible and horrible experience in this Costco!!! This is probably my last year renewing my membership and would rather maintain my Sam's memebership. Customer service here sucks! I even overheard them saying "we don't even know if your check is gonna clear". That's a direct insult to your customer! If customer service is not a priority at your store, maybe you should make it one.
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April 2024 by Edwin D.
A lot of their employees are ether rude or lazy. They even roll their eyes if you need a box. Another lady was picking up the carts and hit a customer cause she wanted to leave early. A lot of unprofessionals here.
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April 2024 by Leonard L.
No straws to drink mocha freeze, sad face. Lalallalalalalallalalalallalalalallaalallalalalala 85 characters.
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April 2024 by Daniel A.
Can't buy me love, everybody tells me so... You can almost never walk out without spending over $100. Went in a to grab a few things and walked out spending way over what I expected. I needed some help since I had a few flatbeds. Shout out to Eddie who helped load some things. I didn't have a pick up truck for all the new goodies but I was able to pay for it and have it set aside to pick up later that day. A few people helped out, didn't catch everyone's name sorry but thank you Eddie, Nora, Omar, Brittney and Jesus. Once we got back it to pick up it seemed that others did the same buying and placed it on hold. Not all cars are created equal. Thanks Costco! Until we meet again.
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March 2024 by Ricardo O.
Entry and exit checkers very nice people Some cashiers have actitud problems Price of avocados, pineapple and meat sometimes have higher prices compared to La Habra location And others Costco Floor workers most of the time very helpful Return in this location is one of best comparing to others Costco This Costco is my favorite Management need to improve the cashiers some of them Other than this i think this location overall is ok
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March 2024 by Maddy S.
Costco employees need to be aware of what's going on. My husband and I completed our shopping. We went to stand in line to pay. It's 6:30 and there are 6 closed lanes and no self checkouts available. I observed about 5 employees standing around talking to each other oblivious to all of the human beings accumulating around them. Ten minutes later they decide to open two registers without giving customers that were standing in line already preference. Let's get it together.
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March 2024 by Kevin B.
NIce Costco store. We were here last weekend to purchase some food and items for a birthday party for a friend. Lots of parking space and big crowds like always. They have a good organised store with good produce. Customer service is great. Andrea was a great help in finding everything. Nice store, hope I have a chance to visit again.
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March 2024 by Donna G.
I just left Costco, this cashier named MICHELLE was very very rude, everything was going smooth until I was going to pay and asked my mom for her card she went all ballistic! Started raising her voice because I wasn't using card instead of politely explaining to me. I always say if your having a bad day at work please don't take it out on customers! I asked to speak to the manager he wasn't around so supervisor was sweet and friendly. I proceeded to ask her for my total she said check the monitor! Again super rude I hope no one ever encounter this lady I should say child because of how she acted! Horrible Service!
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February 2024 by Martha J.
Worst Costco ever and so unorganized staff is very rude If you don't like your job just a guy at the door. Checking receipt was very nice.
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February 2024 by Scott Blakeman
Always quick and friendly. Their stock or supply is more dependable than someOther chains.
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February 2024 by Sofia B.
It petty lot of people where is food court and lot there groceries and flowers and be when it's not clouded like on Saturdays or Sundays, because the lines are too long
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February 2024 by DJ M.
Are you kidding me? WHo doesn't love a great deal? And Costco has lots of them. It is my first go to for: vacations, gifts, groceries, appliances, etc. Almost everything I need, I check Costco first. Returns could not be easier. Love this place (Doheny Park Rd in San Juan Capistrano)!
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January 2024 by Raylene L.
This place is a circus and you cannot shop in peace. Both customers and employees are rude, they'll hit you with their carts, give you dirty looks, and yell in your ear. At check out while trying to sort your basket and payment situation, you get bombarded and pressured to upgrade your membership. Even after refusing they'll still continue to pressure you and more employees will jump in your try to sued you. The only reason we come back is because they have a decent variety but we prefer Sam's by far.
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January 2024 by Ronnie M.
Love Costco!! Hate the tight and CONGESTED! Parking lot. It's your worst nightmare. And excessive the customers lose their mind. While walking in the parking lot. They actually put themselves ( and their kids) in your rear bumper so they can get run over. I sware when I back out, I say a little prayer. Very dangerous.