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November 2023 by Angela Wang
In the past, I visited this branch with my dad, and on multiple occasions, I observed some old ladies behind the teller counter loudly berating a new employee. Their behavior was harsh and unkind, including the use of profanity. Despite the difficult situation, the new hire remained composed and thanked me for choosing their service. It’s clear that corporate America often has its share of issues, but this particular bank seems to struggle with effective management and professionalism. These old women appear to be the dominant figures in this branch and tend to abuse the little powers they have. My heart goes out to all the hardworking teller counter staffs who have to endure verbal abuse and discriminatory remarks from these old hags
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October 2023 by Sin C.
Warning to clients that's on government benefits, don't use this small bank. Our family opened a joint account for our uncle and aunt to deposit our government benefits. Our Uncle passed away this year and Cathy Bank wouldn't let our aunt to close out the account because it was opened as a joint. To make matters worse Cathy Bank messed up my Aunt's social benefits because they mistakenly reported to Social Security Office that she deceased even though it was our Uncle that passed away. So our Aunt couldn't get her SSI funds, Social Security funds, Medi Care prescriptions and Cal Fresh funds for 3 months all because Cathy Bank reported my Aunt as deceased on a joint account. We had to go to Social Security Office to reopen all of her benefits and Cathy Bank was of no help even though their banking system caused all of the problems.
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April 2022 by Yannie Yeung
Agreed with the understaff part. They treated me nice, friendly and respectfully even I am just there to close my account. Cool.
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March 2022 by Anita C
I have been a customer of this branch for years and always have pleasant banking experience especially with Michelle who is very helpful, friendly and knowledgeable. I am impressed by her patience and attentiveness when helping me with all my banking transactions especially my interest in the Lunar New Year Promotion Offers. Michelle is a real asset to your banking institution.
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February 2022 by Ana C.
I have been a customer of this branch for years and always have pleasant banking experience especially with Michelle who is very helpful, friendly and knowledgeable. I am impressed by her patience and attentiveness when helping me with all my banking transactions especially my interest in the Lunar New Year Promotion Offers. Michelle is a real asset to your banking institution.
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June 2021 by Rachel T.
Came by to make a deposit. They have a deposit box outside so no need for me to go inside. It was very quick. The only thing is that the parking is a little small and the locations a little bit inconvenient so getting in and out of the bank area was a little tough. Other than that was pretty quick.
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April 2021 by Sheng D.
Michel Leeng is the best bank teller by far and very cute too! Great location close to my job :)
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March 2020 by Lisa Y.
I really like this location!! All the Team Members are very friendly and kind, especially Clara who took great care of me today. I always look forward to returning because the Employees from Cathay Bank have wonderful manners and genuine classy hospitality. The whole experience is incredibly professional and organized, thank you for the amazing Team Service and Energy!!
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February 2020 by Andrew Houn
Understaffed and always long lines. Please treat employees with respect and fairness. They are overworked.
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January 2020 by Karen A.
I was very upset for what happened, but after the branch manager took over, he did try to solve the problem. Even though the compensation is not enough to cover half of the damages for my client, it helped a little. The branch manager is professional and sincere. It seems they have a new loan department supervisor on site now. Hope this new supervisor will tighten all the loose screws.
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October 2019 by Karen Y.
I see at least 6 employees sitting here with nothing to do. Yet, we have been waiting for 15 minutes to get help. Thumbs up for customer service!
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October 2019 by Anh N.
words can't express how I feel about this place. All I can say is this place is trash. Management is so unprofessional that they make their employee look stupid in front of customer. some workers are so damn lazy that they pretend that they are busy. I just don't know how this place manage to stay open. one thing don't even try to send me message about how you are sorry that I have to experience this, because I don't care a f$%@ about anything you have to say about your bank.
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June 2019 by Alice C.
This is the worst Cathay bank. The manager is so rude. I used to come here to deposit checks every day for my business but the older lady with the white hair in the front is terrible. Also you can't sit in their parking lot for more than 3 minutes to try to get your stuff together. They come out and tell you to leave. I sat in my car answering an email and they came outside and asked me to leave. I was literally was in my car for 3 minutes and I use their bank everyday. Never again. It's a shame nothing changes after years of bad reviews. Oh well.
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March 2019 by jimy shu
I had a great time and experience here. Staffs were extremely nice and helpful here.
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February 2019 by Andrew
Understaffed and always long lines.
