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August 2024 by Pocket S
I bought a display model, open-box FAIR condition Sony OLED TV from Westminster Mall, and the folks at Westminster Mall were 10/10 folks who were transparent about the state of the product, meticulously demonstrated the problems in front of me, and assured me that I can return it anytime if the OLED burn-in affected my use case experience. The product did not come with a remote control and a stand, just the screen, and it did not have its original box so they used a Samsung box but put their open box stickers on the box.
I had to return the product as I underestimated the burn-in damage, and Westminster Mall was an hour and 15 minute drive away. The closest Best Buy to me is this one at 17545 Gale Avenue, and as per my years of experience dealing with Best Buy buying thousand dollar laptops, I can return products to any store regardless where I bought them.
As I entered the store, the reception was fine, put a sticker on my return and directed me to customer service. Once there, there was only one girl on the computer who would look at me as I was standing there and she would say nothing. Not one reaction, just looking at me from time to time as she went about whatever she was doing. I usually do not care as I am not entitled to a "we'll be right with you" courtesy as I empathize with the service industry dealing with entitled customers all the time, so this is just nitpicking.
Now, big boss man arrives, tall man in a black shirt, cap, and glasses. Eyes me. I tell him I bought a TV from Westminster Mall and I wish to return it. Immediately, before I even handed the TV to the desk for his inspection, he already pre-dismissed me with a "We usually don't accept returns from other stores." I then explained to him the details of the product: display model Sony OLED TV, returning for burn-in, came only with the screen, no remote control, not stand. Guy would seriously look at me in the eye in that deadpan face, and said we'll look at it. He took the TV at the back, and after a while, he came back and said "We can't accept this return because the label did not say it was missing the remote control and stand. This is the fault of the Westminster store so you should return it there."
I'm like, okay, understandable. Except that's an hour and 15 minute drive. Maybe the Westminster folks are to blame, but from the way that store treated me with so much transparency, humanity, and empathy, I can't fault them but myself.
I decided that before I take that long drive to Westminster, I might as well check first with the West Covina mall Best Buy.
The way I was treated at West Covina mall, compared to this Gale Avenue Best Buy, I thought I was going to cry. They pampered me in there, the receptionist, a girl, literally carried the TV for me to customer service!!! Then big boss man came over to check on me, and he himself squatted down on the floor to inspect the TV with me, plugging it in, getting a universal remote control for me. He straight up understood that display models for TV usually don't come with the accessories and the original box. He asked for a second pair of eyes to inspect the burn-in, and we found that it wasn't a burn-in exactly, but a panel defect showing horizontal streaks of uneven color on a solid color background. But it doesn't end there. I was offered some really great deals with their open box OLED TVs as replacement!!! Big boss man escorted me to their inventory and had me take a look. The OLED TV I bought from Westminster was actually a super-rare open box discount and it is difficult to find a similarly unbelievable deal ($540 for a Sony Bravia OLED XR!!!).
So yeah, West Covina Mall Best Buy gave me such an unconditionally welcoming experience with extremely understanding and "will go above and beyond"-attitude-having staff, especially compared to this Gale Avenue store.
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August 2024 by Antonio Roderick
Service was awesome. Joe(Jose) really took care of my vehicle. They are like special forces. This is where the Pasadena location sends its customers when they can't perform the audio services.
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August 2024 by Shadehill International
Terrible service. IMPOSSIBLE to get a warranty return processed. TERRIBLE, do NOT buy from here.
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August 2024 by Tom Diaz
Wow, great service from Dash Cam installation expert. He helped me choose the right product. Proceeded my order. Signed me up for best buy membership, so I could receive the 2 yr warranty and other benefits. Scheduled my install appointment and even had time to infirm me of the new TV technology.
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August 2024 by martin torres cazares
Excellent
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July 2024 by Danny Tienda
My favorite place to shop
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July 2024 by Roger Meyer
Hard to find assistance
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July 2024 by Julia Mattingly
It's hard to believe that these guys actually get paid to stand around and stare at their cell phones. I went in looking for help finding an item, and was basically ignored.
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July 2024 by Claudia Ramirez
Lots of helpful staff here that are super knowledgeable. Thank you, Leo for your help!
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July 2024 by David Gramling
Justin has been exceptional, took his time helped us out big time! Very happy with the geek squad service here!
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June 2024 by Cesar Diaz
There is no staff helping, it is the same problem, they take a long time to help the customer
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June 2024 by Jorge Asevedo
One of the worst experiences at a Best Buy. Supervisor was useless and was told to called corporate. Got a person with a heavy accent that went nowhere. Lost a loyal costumer for life. I will never shop at any Best Buy
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June 2024 by Hong Mo
The cordless vacuum cleaner I bought in March this year cost more than 400 US dollars. Today it ran out of power after less than a minute of use. No one answered the call? ! I'm Chinese. I don't speak English!
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June 2024 by Leonardo Vargas
Low Price
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June 2024 by Big Sam
Great service
