-
September 2023 by terence liu
Professional service, convenient and fast
-
August 2022 by Gerry F.
If you want a bank that treats you as a person not a number, American First National Bank is the bank for you. They are the nicest most helpful people I've ever encountered in a bank. Always smiling. Always greet you when you come in. Always willing to help you with anything that you need as much as possible. I always leave smiling.
-
April 2022 by Renee C.
My 90 yo mother had 2 accounts with this bank for her grandchildren. She is in hospice and is having confusion and is unable to walk. She has a Power of Attorney and this bank refused to honor it, it is a legal document. They refused to talk to the successor on the accounts or even to the account holder on the phone. They left us no choice but to carry my mother to the car, drive her to the bank (she has not left her home in almost a year), lift her into a wheelchair, and take her into the bank. They were unapologetic about the whole event. Whilst, Rosalee (the manager) told everyone at the bank about the incident before we even arrived and everyone was looking at my family when we came in and were whispering about us, extremely unprofessional. I will NEVER bank at this barely-known financial institution and will advise others not to either. They even told us that the grandchild would not be able to have her money till she was 18, even with her parent there. We subsequently closed the account and it took 10 minutes for them to even cut us a check. Then to top it off, after all the headache and forcing us no other choice than to bring my 90 yo frail mother to the bank, THEY DIDN'T EVEN ASK ANYONE FOR IDENTIFICATION!
-
June 2020 by Michael H.
Walked in and was lucky to have our new account set up right away. Service was great and they went out of their way to get us set up. We are new to Pahrump and needed this help to get our finances moving forward amid the COVID stuff. This bank is about helping people and we are sold.
-
May 2019 by Alan H.
I've been a customer since the bank opened. They have been, by far, the worst banking institution I've ever dealt with. They are extremely nosey about your personal affairs. They're legal department is in Texas, an as such they don't have the proper information for customers in Nevada. They are useless for doing anything except checking accounts.
-
April 2019 by Lee F.
America First National Bank is the best around and its amazing employees are absolutely professional and very service oriented. I recently had a very complex transaction involving Cashier checks, realty and a Motor Home purchase that needed to be completed in a very short time frame. Laura, Leann and the rest of the staff bent over backwards to accommodate my needs. I never expected that the transactions would/ could be accomplished on time, but through Laura and staff going the "extra mile", the transactions were completed professionally and on time!!
-
September 2018 by Debbie P.
From Google to the phone call with rosalee to Laura who started my account I am five staring u. Very nice welcome. Thank you. I have been here one month today. My California bank branch is in summerlin Nv. So this bank is right around the corner.love the location and with awesome hospitality.thank u my new bank from Deborah
-
August 2018 by Stephen H.
This bank has it all. Great customer service, and a real personal connection. They take the time to talk with all their customers, and find out what you really need and want. When the other guys just look at you as a number on the balance sheet AFNB tries to look out for you. They really define the down home spirit, and this is a local branch that really feels local. I highly recommend this bank to anyone. BTW, sometimes they have cookies!
