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February 2024 by Jennifer H.
This deserves a review for all Bank of America's, including their 800 number. ZERO stars if I could. I opened a new account (though I'm not a new customer). Set up direct deposit but it hasn't hit yet. Went to cash my check on 2/16 and they wouldn't cash it. Understandable, new account. Was told I had to deposit it and there would be a hold. Asked for them to call the bank on the check to verify funds, they wouldn't. That's a first. Went to Walmart to cash, they wouldn't do it. Went to a second location of Bank of America (Greenback) to see if they could help me. I asked to check if there was going to be a hold and how long. The woman at the counter told me yes but that it would be available on 2/17 (day after). She said that checks ALWAYS are available the next day. Hours later got a notification that my check was being held until 2/26. I have zero dollars, no food, no gas, and a medication that I have 3 days left on. Called the customer service line and let them know I am running out of my medication and no compassion there. Most important thing for me was that I have that medication. But no help. Closing this account just as fast as I opened it. I have worked at the same company for 11 1/2 years and have never had this problem with a check. I've worked for this company when I banked with Bank of America the first time and never had this problem. This is BS. If the person at the bank told me there was a possibility that I might get a notification later my check was being held, I would have just taken it to a check cashing place. I will file a complaint since it technically is an emergency. (This review is for both Kingswood and Greenback locations)
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November 2023 by Amin ..
Customer service is good. Most of the time I use this branch and I am happy. Just one day I got appointment online for Saturday morning. when I arrived on time, I saw the Bank was closed and many people were came and nobody answered and no information about why they give us appointments and then they were closed? But I still like this branch and that was happened just one time for me.
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September 2023 by Cathy S.
Pay my boa credit card bill here your teller had me sign the back of the check to boa I was paying with .not the smartest person why did you have me sign a check payable to your bank?please retrain your newer employees
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September 2023 by Bryan C.
I tried to withdraw money out today and an employee "superhero of the month" would not let me take my money out because she felt like she knew and had the right to call me out because of a mistake i did not do but the bank that sent me that card. My unemployment card did not have my full name so she decided to deny my card because to her it appeared unclear. Then i made it clear to her that it was not my first time withdrawing money. This employee should be trained and ashamed of what she did. I had to go even more out my way and go to another bank to get my money already being 40+ miles from my home. I believe this employee has to be fired, I was late on my payment because of her and i was not able to complete my plans that day. If she was in my position she probably would feel the same. Train your employees!!
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July 2023 by Joyce S.
I am very unhappy with this bank I made a large deposit on the 13th, and still don't have access to my funds. My calls to Rick Barnard have not been returned and now it's another weekend without my $$. I will be changing banks next week.
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July 2023 by Kim K.
Pheeew the manager here is not in anyway helpful. Came in to cash a check that was issued by BOFA the teller told me to speak with the manager. He looked at the check, asked if I was a member of the bank (I'm not) and said he can't cash it. If I wanted to open an account with them I could but there would be a 30 day hold. Left and went to the BOFA on birdcage and the manger their was AMAZING she helped me right away. Basically just go to the one on birdcage.
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May 2023 by Lisa R.
Rick Barnard was extremely unprofessional and shouldn't be dealing with the public. He lacks communication skills which leads to misunderstanding and questions and. He's one of those employees that just expect the customers to know Bank of America's every policy - fails to explain the situation. Told me he"wasn't gonna argue with me"?!? I wasn't arguing, I was asking questions and again, due to your lack of clear and informative communication, it created the questions being asked by me! That's why I bank at Chase - I switched from Bank of America over 20 years ago. And Rick is just one more reason why I would never go back to banking at Bank of America! Terrible customer service! Rick obviously does not enjoy his job and needs to retire.
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April 2023 by Rachell G.
Made it a priority to get here before 5. Walk in and there are seven people in line and one teller. A bunch of other bank employees wandering around, socializing, and trying to avoid eye contact. If it weren't for CA FMLA benefits, I'd never ever bank here. Love my local credit union!
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December 2022 by jonny l.
Huge line. Had to wait over 30 minutes to get to talk to a teller. This is during a weekday on the 7th day of the week. They need to hire more people.
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September 2022 by Linsey H.
Wonderful experience at this branch. I have been coming to this location for years. Today I had to wire funds to close escrow on a time crunch and Veronica, the branch manager helped me get in and out to close the deal! She was very helpful and sweet.
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July 2022 by Jiji S.
Horrible service. The manager told me to do review. There you go. She is standing next to me. She didn't even apologize. Her name is Veronica. She is such a rude no customer service skills She thinks there is 3 cashiers but she doesn't know how to count. It's only 2 and one is for business customers only which leaves you 1 cashier with a long line. Never here again
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June 2022 by Richard S.
I had the best time here at Bank of America, Rick helped me get my new bank account here (high school account) and he was very helpful. I would recommend coming here!
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June 2022 by Wesley P.
You'd think with them recording record profits every quarter that they could get another teller so that people don't have to wait an hour in line...
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April 2022 by Kevin M.
WOW Super nice staff. To the xenophobes.... Everyone here speaks English just fine "Kind, friendly, respectful, & professional is what i would say about Veronica." Great service and bilingual. Great place to bank. Great customer service personnel specially Veronica who made my experience fast and easy. Very accommodating lady. I highly recommend Veronica at Bank Of America. This branch is so fast! Everyone who works here is so friendly, helpful and efficient. I am so glad I decided to open an account here! I highly recommend this branch...
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December 2021 by Tyler E.
Two tellers working on a Saturday when Bank of America has closed almost all their branches around the entire area on Saturdays. I waited 40 minutes to cash my checks (which I do every week) and then the teller told me she couldn't cash my checks and could only deposit them. I asked to speak with a manager and she said he was not available. I have banked with Bank of America for over 15 years. I am pulling all of my money and accounts with them and changing banks. If I could give zero stars, I would.
