Metro by T-Mobile at 5859 Sunrise Blvd offers unbeatable prepaid plans and 5G phones from Apple, Samsung, and OnePlus. The store is known for its absolutely best and friendly staff who provide top notch and amazing customer service. Employees are extremely knowledgeable, professional, quick, and sufficient. Staff members walk customers through the best prepaid plans and thoroughly help take care of account issues. They solve long problems that others could not fix, demonstrating outstanding service. In trying times, the team offers great treatment. They are skilled at setting up new lines and phones, transferring data, saving old numbers, and providing all available discounts efficiently. The staff is also proactive in troubleshooting issues, asking questions to find simple solutions and offering helpful suggestions. Customers report that they have never received customer service like this before, leading them to highly recommend the store. The team works diligently even when busy, ensuring every customer receives attentive care.
Marcel is a magician! He solved a month long problem that no other customer service rep had been able to fix and I could not be more grateful! Thank youuuuu!
March 2023
Employee knowledge limited and employees aloof. Charge activation fees on overpriced phones.
November 2022
Pretty cool place. Nice people, friendly and helpful
