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April 2024 by Amy Flournoy
Our photographer was awful. The session lasted about 7 minutes long, it was supposed to last 15 mins. She never once moved from her stool, so she had me move all the props for each picture. We were double booked with another girl that was the same size as my daughter, so my daughter didn't get the outfit she wanted because the other girl wore it. The pictures were BAD and we basically had nothing to choose from. The lighting was off and theh were really dark. The ones we did choose don't look like they were taken professionally. She was so pushy when it came time to buy the pictures. She wanted us to buy a package but there was nothing to choose from. This was our first experience getting professional photos, and not a good way to start.
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April 2024 by Reneda Breeden
This is my second time here and the timeliness is completely different. There are several staff here today for the Easter Bunny photo shoot. Yet I came 15min early and they are no alerting anyone of the delay just avoiding eye contact and walking past customers. Extremely annoying and I have a 1 year old. They harass you to get there on time then when you’re early it’s even worse smh .
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January 2024 by Cathy S.
Isabella in men's is a wonderful associate, always helpful and friendly .Store opening hours are not very good 11 is late
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December 2023 by Wendy M.
This should be 0 star for the black lady at the pick up and return counter, is the skinny one with the wig long, i went to return some pants that I bought 1 hour earlier, she said, we don't recieve return with clothes with hair all over, and I said, i didn't even try the pant, the pants were always inside of the bag since I bought about 1pm, and she was super rude and mean, that's why that store is DEAD.
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November 2023 by Lady Hart
Photographer Zen was amazing, he was patient with my wild children and took the time to get great pics. We’ve had other JCPenney photographers rush and not care - he was the complete opposite! He worked with our family to pose us for multiple shots and basically worked miracles with my crazy kids. Thank you Zen for making our Christmas Cards perfect!
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November 2023 by Erika Zimmerman
We had a fabulous portrait session with Andrea! She was friendly and knowledgeable and gave us a great portrait session experience. We love how our portraits turned out!
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August 2023 by Sandy N.
I had a appointment with shey do not book a appointment with her she dose not know how to cut hair I wanted a simple Bob and she did not know what she was doing it was uneven one side longer i told her that to get the manager and she was no help. Shey has been only cutting since December she needs to go back to school. I had to go to another salon to have them fix it it should not take 45 minutes to cut a Bob.
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July 2023 by Bella
Very disappointed, came here for Christmas cards and I'm giving 2 stars only because Nigel the photographer was great and put in alot of effort. He left after the shoot and another woman with purple hair spent about 30 minutes apparently deleting the majority of my photos without letting me see them. Then she finally comes out and rushed through the 30 pictures left so fast that I couldn't even see them. I had to ask her to slow down several times and she was visibly impatient and rude. The majority of the pics she had chosen looked pretty bad and we were blinking or had eyes closed. Only maybe 3 were decent. Then when i ask when we'll get our Christmas cards she proceeds to tell me in three weeks, which is AFTER CHRISTMAS. I had to pay an extra $30 for express shipping which was not disclosed when I made the appointment. Had I not asked I guess I wouldhave gotten them late. My first appointment had been canceled at another location due to a worker having covid and this worker here was also sick and sniffling wearing a mask. Why didn't I get to pick which photos I wanted, got rushed through the process and has to pay extra to get my cards in time for Christmas when Shutterfly gives you till the 15th and it's the same company they offer from. Disappointing.
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May 2023 by Niaz Muhammad
They have taken worse family photo. We are looking even in original color. Very disappointed.
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May 2023 by Daniele Covington
There must be no training for the photographers for dealing with babies/toddlers/small children. Our photographer was too slow and impatient, often times missing a good photo opportunity. Our session in the studio felt rushed and unnatural poses were forced. The quantity of pictures to choose from was minimal and the quality of edited options was poor. Not what we expect when we're paying so much money for pictures that we intend to keep forever.
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April 2023 by Gary Brasiel
Not professional like it used to be. They hire a kid and hand him a camera. He did offer to reschedule a shoot and give us another free sitting if we paid for this one but my wife paid him and told him that I was a "Grumpy Old Man" and needed a nap when I said that I wasn't real pleased with the sitting.
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January 2023 by Tracy towery
I have been getting my kids pictures done at sunrise jcp for 3 years now and we have no complaints! Reina is our favorite but everyone is really nice and great! We have gotten new born pictures here for both my daughter and son as well as many more.
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January 2023 by Aaron Roberts
Adriana is so talented, kind, and fun to work with. We had a wonderful experience and absolutely love all of the photos!
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January 2023 by Joe Colvin
There like to lie
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January 2023 by Carrie Haney
They were very friendly and took great pictures. Also very reasonably priced. I would definitely recommend.
