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October 2024 by Tim Neumann
I had a 2:30 PM appointment to replace all four tires, and I was quoted 60 to 90 minutes for the job. I spent the first hour walking around the store, but during the second hour, I had to wait outside on an extremely uncomfortable bench. No one called to explain why they were 30 minutes late. After another 15 minutes, they called to say my car was ready for pickup, but it wasn't; it was still in the shop. It took another 10 minutes to find someone to pull it out for me. In total, I spent 2 hours and 15 minutes there—an excessive amount of time for a tire change.
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October 2024 by Danylo Kushnirchuk
Really good service but prices are expensive
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August 2024 by Boris Hrytsyuk
Nice guys , short staffed and still took good care of us...
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April 2024 by Digi Mink (DigiMink)
Do these people not know how phones work? When it rings you answer it. Crazy huh.
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February 2024 by Jhonattan Herrada
Would not take walk ins. It will take 3 times for me to go and exchange my tires.
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December 2023 by Jordan Kramer
Really they get the one star for terrible customer service. Not to mention I was quoted 1 hour for an appointment I made for a tire rotation. It ended up being 2 and a half hours. Then I was told 5 more minutes which ended up being 30 minutes of just sitting there with no communication from them. I didn’t expect to be here for almost 3 hours. So I missed a birthday dinner, my fault for thinking they’d be somewhere close to their one hour quote. I totally get things can take longer, but they are unorganized, and their customer service was terrible.
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December 2023 by Michael C.
Recently visited the Costco food court service and must say that the way they pass out orders seems ineffective. I wish they would go back to the old system, I had ordered a hot dog combo but was disappointed in the wait. I hope after the holiday's, they will go back to the line system as the number calling was disorganized and inefficient.
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December 2023 by Rey P.
I live in the 95835 area code of Sacramento but I like shopping here at your Citrus Heights store. Your people are kind and helpful. But today as I was waiting for my tires being installed, I went inside the food court while my wife do the shopping, I ordered my chicken bake but I forgot to ask for water, since I don't drink soda. When I approached the counter to ask for a cup of water, your guy MICHAEL yelled on me about the "NO WATER CUP". He could have said it in a nicer way, since he is in the Customer Service! I just consider it as this guy is overworked. Also, having no water cup available but you do have cup for sodas, is a weird service. I'm lucky I am not accidentally choked on that time(3:30 pm). Please acknowledge.Thanks and Good Luck!
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November 2023 by Îsabell À.
Martha- the most unprofessional employee. I brought my vacuum back that I had just purchased a few days ago because it stopped working. She threatened that my account would be put on "lock" because of this exchange and told me this would be the first and last time I would be able to return anything to Costco. This is my first return I have ever done and not to mention I spend over $1000 a month on groceries. Martha, I think you need a different job that doesn't involve customer service.
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November 2023 by Viktor Birak
I wanted to repair the wheel under warranty, they had one more hour before closing and 3 workers, but they said that they could not do it because they were closing. the worker was unfriendly
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November 2023 by Rafael Zariñana
Great service
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November 2023 by Eric Tausheck
Busy but competent.
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November 2023 by Galina1234@ A
veeeeeeeeery bad service they don't call that the wheel is ready

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September 2023 by Laura Jungsten
Had 5:30 pm appt. last week for a tire rotation. Tech. greeted me shortly after my arrival, called me while I was shopping to advise that two sensors were out and asked if I wanted them replaced, and had my car ready w/i 45 minutes.
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August 2023 by Fabiola R.
*Aug 30th visit *Costco is my gas go to spot & they always have a good deal on bulk items .Care:4/5Quality :4/5Cost:5/5Cleanliness :4/5Atmosphere :5/5Parking:3/5
