-
February 2024 by Irina S.
Everyone at this location is lovely but the owner, Christine is just an exceptional human. My sweet cat got a pretty grim diagnosis and I frantically went in there and was so comforted by her every visit. She took the time with me to go over any (and ALL) of my questions and worries with such presence and compassion. It's rare to come across someone who is so whole heartedly committed to the health and well-being of your fur child-not to mention your fur child's parent. I am truly grateful to her and the staff as well as the incredible selection they so thoughtfully curate. If you love your pet-go NO WHERE ELSE.
-
February 2024 by Suzy Shoemaker
I have been going to this store for years. I am in there at least once or twice a month. They have ALWAYS been very friendly and helpful. Make a fuss over my dog and give her treats which is really very sweet, she LOVES to go to the puppy store! This last time I went, and also one time before. Two new people.I hate describing people this way, (but no name tag) She had Rainbow colored hair obviously the one in charge because the other girl kept having to go to her with my questions. She couldn’t have been more unpleasant. Sitting on a stool looking down texting on her phone, the entire time I was there, and I was the only person in the store. No eye contact, just completely ignores you.Neither one looked very happy to be there.Completely different atmosphere.However I felt bad for the other girl.So I brought in my bag like I usually try to remember to do, It’s one the store gave me to use. I put it on the counter with my purchase.She hands me my card back, I put it away,and bent down to pick up my dog and she just walks away from the register! The other woman, still on the stool texting on her phone.My purchases left on the counter with the bag beside them. O my gosh! How totally rude! Not a word said! But I got the message! Still no one else in the store just me and my pup.Oh and of course, no treat for her that she was happily waiting for.In all the years, I have been going there that has never happened. They happily put the food in the bag and thank me for bringing it.AND even offer to carry it out!! Which I took them up on one time. I had a heavy purchase (frozen) and carrying my dog too.It’s close to home and I loved going there and taking my dog because it was a special treat for her and me too! Everyone was always so very nice and “happy” to help everyone.Note to self:Not everybody that “can” do. Customer service “should” do Customer Service..I recently went to the Roseville store.It is way out of my way, but I didn’t want the same experience for a third time.They were like this store ‘use’ to be.I’ll go where they appreciate my business.
-
December 2023 by Hannah W.
I went in looking to try the topical flea and tick spray wondercide, i was reading the small bottle worried about scent. She said no worries get this one so if you like it you don't hav etc come back. (a larger bottle) the scent was so strong we slept with the windows open, even Pete wanted it off. I also couldnt find his brush so I went to the brushes and noted the plastic casing (all of the grooming p were in) made it difficult to gauge how firm the beisstl were. The brush was like a dolls brush, silky smooth with no brushing capability what so ever. $25 The spray size she chose was $35 no refunds or returns on grooming products or herbal supplements I made a $60 donation apparently
-
November 2023 by John Ambriz
The dog brush was in a hard plastic container and turned out to be soft like my daughter’s brushes for her dolls, and no return policy for brushesThe wondercide was so powerful scent that we had to open windows and Pete still has fleas, and no returns on supplementsI just made a $50 donation apparently
-
October 2023 by Kathleen R.
The Staff were very helpful and the dog wash was very clean and easy to use! $15 for 15 minutes was more than plenty of time to wash, flea treat, condition and dry my very hairy dog! They supplied everything, including an apron and a towel! My dog is white so I have to bathe her often. I'll definetly be back regularly.
-
September 2023 by Mike H.
Very informative!thank you for the information on Orijen being bought out by MARS & the trouble with that! I appreciate that very much
-
September 2023 by Kellie Borges
I don't go anywhere else for my dog food! They are super knowledgeable, love the dogs and make connections with their regulars. I love the dog self wash station.
-
September 2023 by Vicky Mendoza-Lopez
Very knowledgeable staff, we have a French Bulldog, and we were getting conflicting information from the vet. Talking to the staff, they were able to educate us on the best food for a frenchie and told us how to research for ourselves. They are also very friendly and have great store policies. I was able to return some food, and they recommended another that our frenchie liked. I even took my grand puppy in, and well, he peed, they were so understanding and said, it happens, don't worry about it. So, it's our go-to for food and supplements.
-
September 2023 by Riley Rue (Big Al)
Love this location. Friendly people. Great selection of food. Nice area to give my girl a bath
-
July 2023 by Tiffany W.
I was shocked when I visited yesterday with my 2 year old chocolate lab to pick up his favorite "mammoth bone" and was told by a female employee that I could not purchase 1 of the 3 bones (wrapped) sitting in the window display (they were all out of stock) I was told "we can't sell those, they have been sitting there for years". I know this is not true, because they sell out of these bones all the time and I've bought display bones before when they have run out. I had to leave the store with my poor pup who was so excited to get his treat. I've been buying these bones the past year for him. No other local BB carry them. I'm not sure I'll be shopping here anymore and will find another supplier for my pups bones.
-
July 2023 by Peter J.
This place gets it. When visiting Ben's you can rest assured that your purchases (whether it be food, litter, supplements or treats) will be of the highest quality and nutritional value for your cat or dog. The staff is friendly, passionate and knowledgeable about nutrition's role in pet wellness, happiness and longevity. And they stock a wide variety of brands the larger chains just don't carry. Additionally, if you're into raw feeding - they can give some helpful suggestions on making the transition.
-
July 2023 by Ken and Sheri Green
My husband and I really liked this store. They have many different gourmet brands, small artisan brands and high end brands. Lots of fun choices to make. Lots of treats. A dog toy aisle. Raw dog and cat food options. Beautiful store too. Modern electronic check out. They did not appear to have an apparel option but said they may be getting those in the future.Definitely recommend!
-
July 2023 by john degrodt
The friendly atmosphere and helpful staff are definitely five star but the prices are very high compared to the same brand/items found elsewhere such as elk or deer antlers, chew toys etc.the signature brand foods are relatively affordable.I do appreciate the knowledge and experience that they share.
-
July 2023 by JD Murray
Bens is the Bestest!I frequent the Citrus Heights location. Staff is always friendly, and ready to assist. Our dog loves pets from staff. I appreciate they always ask first.
-
July 2023 by Bethany Cowan
They are always happy to see my doggie, and they offer to carry my stuff to the car every time!
