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June 2024 by Emerson Aguirre
5 minutes past 9am and the doors are still closed. Terrible.
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February 2024 by Stephen W.
This is the 3 time the bank closes before the time posted 13 and doors are locked at 1140 am not to happy about that :( the service here is not to bad the few times that I have been here but the other bank otay lakes is great and leaves the door open till the time posted
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October 2023 by Gabriela & Denise Reyes Alonso
Best customer service after almost an hour he was able to help me with a shredded check went out of his way!!!!!!! Thank you Ricardo Lizarraga
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March 2023 by leon luo
Ricardo Lizarraga is the best banker I have worked with so far. My uncle lost his wallet, which holds his wellsfargo credit card. When we try report a lost to avoid fraudulent transactions, difficult is the least I can say. I tried calling the credit card department many times with zero help. On top of that, he doesn't speak any English. We are left with no choice but to visit a local branch office. There I meet Ricardo to help us successfully cancel the card and update information with ease.
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October 2022 by Jhozeck Guzman
There's a broken ATM for a while.
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September 2022 by Karen M.
I've been a Wells Fargo bank customer for 13 years and have always had great experiences. I came to this branch 15 minutes right before closing on a Friday because I didn't know they weren't open on the weekend. I walked in and I was in shock because the line was super long! At least 12 people on front of me. And I was like crap! This will take for ever! Surprisingly, the tellers were super fast to help everyone and I got out of there before they had to lock their doors. They were very polite, service was fast and they were great! Def coming back to this branch if I need any in branch services
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September 2022 by Karen L.
I've been a Wells Fargo bank customer for 13 years and have always had great experiences. I came to this branch 15 minutes right before closing on a Friday because I didn't know they weren't open on the weekend. I walked in and I was in shock because the line was super long! At least 12 people on front of me. And I was like crap! This will take for ever! Surprisingly, the tellers were super fast to help everyone and I got out of there before they had to lock their doors. They were very polite, service was fast and they were great! Def coming back to this branch if I need any in branch services
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May 2022 by Morgan J.
I don't think I have ever come into this branch without waiting and hour for the simplest transactions.
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April 2022 by Michel G.
Saw all the 1 star reviews and assumed it was just angry people but now I understand.
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April 2022 by J Bomb u dont want Me 2 go off on U
** no drive up atm * * Three walk up ATMs on site. Nice staff.
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April 2022 by Enrique c
Every month I make a transaction and the wait is ridiculous. Only one teller and two man in an office looking at their cell phone!!!
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October 2021 by Victoria G.
Worst branch .. they never have more than 1-2 people working there at a time . Longest lines with poor. Is timer service they just ignore you .. sitting there typing away at the desk with a line out the door and one person teller .. every time I go, I asked why not more and her answer was no one wants to work , we are hiring , but it's very hard to get a job here. Wow some branches are staffed and done left with bare bones: lame! Don't go on a Friday or pay day or the 1st ...
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March 2021 by Yvana C.
Manager is always rude and with a stank face , I came in a couple minutes before they closed and she said I couldn't come in , when I had to cash in a check to pay my rent . This location sucks , never fails.
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March 2021 by Sean
Well Fargo Bank at birch rd Otay Ranch service rep. Kimberley wasn’t willing to help answering my questions and have rude approach. I am Wells Fargo customer goes back 1988. I am not happy Wells Fargo treatment south San Diego and thinking to change my banking.
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January 2021 by Luisa R.
Not enlighten tellers, the "manager" was sitting just without doing anything seeing at the teller from her chair another person left, we were like 3 in line and one teller with a client that needed a lot of help We just need to deposit, in union bank all the people try to help so you don't have to wait I asked this lady if there was someone else to help and she said I have to wait for my turn there is one teller She was doing NOTHING!!!!!!
