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August 2024 by Fam Arceo Cisneros
If I can give 0 I would!! Yolanda was the rudest to my family and me. First time getting a passport for my minor and while asking her questions her responses were unprofessional saying “didn’t you read”. Did not understand why she was so rude and discriminatory. If she doesn’t like the customer services this is not a place for her. Never coming back to this location at Oxford Chula Vista
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August 2024 by Jesus Gonzalez
Passport Office is here. Appointments only.
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August 2024 by Gale Mason
I had an appointment from 9:15 to 9:30. Was called in @ 9:20. The clerk at the passport center was very friendly and quick. She had me out in only 10 minutes.
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July 2024 by Savanah Ruoff
The lady working today was extremely rude to me and my service dog. Interrupted me and the other worker to ask if my dog was a service animal and i said yes i have documentation as well, then proceeded to say he isn’t and rolled her eyes at me and shook her head, all while she was helping another employee. her attitude was very rude and off putting, im sure all of the other complaints here were about her as well. there’s no need to be rude, especially when your opinion wasn’t asked and nobody was talking to you. focus on the customer you are helping instead of insulting someone else.
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July 2024 by laura n mendoza
Good..clean
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July 2024 by Claudia Alvarez
My son had an appointment on Friday at the end of the day for passport renewal. Unfortunately, he didn't have all of the required I.Ds because he is in the process of getting his license. I then had to step in as a parent and fill out a separate paper but since I was not aware of this, I also didn't have a second ID. I couldn't go home to get it because they were closing already so she asked us to come on Saturday at 8:30 am. And she wrote her name on the paper to remind herself that she would help us our. We went as told with everything ready and once again, she was very polite and patient. We did complete our renewal process.THANK YOU Katiuska for all of your help! I hope everyone get helped by her, she was awesome and seemed to enjoy her job!
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July 2024 by Natalia Rodriguez
I had my passport appointment yesterday and I had a problem with my birth certificate and the clerk who was attending me who went by the name Estelle was really helpful and bundle of joy !! Thanks so much Estelle for being kind and helpful.
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July 2024 by Franzelle Cetto Valenzuela
The staff still needs to learn what customer service is. They are not interested in solving your concerns; they do not care.
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July 2024 by Flor Vasquez
The employees serving the passport area should not be there!! You can't even ask them a question, they are super rude and impolite! The WORST CUSTOMER SERVICE EVER! if I could give “0” stars I would
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May 2024 by Crystal A
Do your bosses not read the reviews? How are these Passport B****s still here?
My elderly parents went in with a question, they did not need an appointment. They just wanted the address, to mail in their already completed application. Well these lazy women were incredibly rude and refused to even extend a finger to point to the information. They rudely brushed them off because they did not have an appointment. There was nobody else there!!!! They didn’t want an appointment, they just wanted to know where to send their form.
This really boils my blood, my parents are the sweetest people on earth! They drove all the way there because they obviously could not find the information themselves.
I hope you both get fired, ASAP!
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May 2024 by Leonardo Torres
Excellent service, they treated me in a very professional manner
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March 2024 by Michael Lynn
I was assisted by an angel of the postal service by the name of Estelle. She walked me through the process of filling out the paperwork for my daughter's passport and processed it. I can't thank her enough for her kindness.
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March 2024 by small_mera
I went to send a package. To begin with, the older employees are rude, they treated me very poorly. It is a terrible service in that place and I see that there are many complaints and they do nothing.
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March 2024 by Natalie Sahagun
Walked in to ask questions about my passport. The worker was probably the rudest USPS employee I’ve ever encountered. Had me and 3 others leave the passport office so she could close the doors at 4:45. First and last time going to this one.
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March 2024 by Doug O
Short line, reasonable wait. Very kind and friendly service!
