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March 2024 by Daniela Ortiz
I went to drop off a package and was told that it couldn't be scanned because there was a problem with the label. The employee printed out the label on a piece of paper and it still didn't work. I was told to contact customer service (which is practically non existing, takes a miracle to get someone on the phone and even if they answer, they solve nothing). So I spend the next 2 hours trying to contact customer support, called, emailed, texted,... nothing. My toddler had a class to which we were late because of this. I decided to try the UPS customer Center instead (on Boswell)., in and out in 2 minutes, they scanned the package no problems. The only reason I'm giving this place 2 stars is because the employee genuinely seemed to give me all the information he had, and what I mean by that is that it's obvious he is poorly trained, and that is management's responsibility. The employee appeared to want to help and was very kind, but he didn't know how to fix a minor issue and the misinformation caused hours of unnecessary stress that could have been avoided. -10 stars for whomever manages this place. Do better.
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February 2024 by Betsy Johnston
The attendant was very considerate (provided us with generous service with a smile) to the customers in front of us and then to us as well.
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January 2024 by Ace Ayran
There’s a lot of things that I can pick at about this place but all I’m going to say is I would never have anything shipped or return here ever again the only reason why I allowed it today is because I already received my refund. Other then that this place is managed is unacceptable.
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December 2023 by Zina Shannon
Very kind and considerate…
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November 2023 by Althea Jasper
Customer service was nice. Not quite sure why their line is usually out-the-door when they are busy. ... If you need a pro- color print 8x10 or 11x17, whatever, use email in the photo to get the photo to them so they can make your print.
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October 2023 by Deee G
Friendly, professional staffing.. quick to help customers
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October 2023 by adriel Gonzalez
This place fails every time.
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October 2023 by Quinton Vader Taylor
Jocelyn, efficient and seemed very welcoming. I typically dread going to this office due to the phone reception aspect of having to download codes and/or emailing the return label. Not only did she anticipate me needing this aspect to alleviate me waiting inline only to find out I need to email the label to the store and not hold anyone else behind me up due to the internet reception issue. This saved me a huge amount of time and for the first time in years I actually may consider visiting this particular store in Eastlake. Please keep more like minded employees like Jocelyn on the roster. She is amazing and any employer would be grateful to have her. Anticipating the need by communicating with every customer who enters addressing their needs, multitasking and ensuring she isn’t hyper focused on one person at a time. This is the type of customer deserving of a wage increase.
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August 2023 by Dalila Gonzalez
I stopped by this UPS store on 7/29/23 to return a package to Nike. I received a barcode via email from them, due to the terrible cell service in this area I was ready with barcode in hand. I gave my package to an employee and showed him my barcode. He scanned it and said it was the wrong barcode, so he asked to see my phone, he exited out of that screen on my phone, and it took him back to my email from Nike, he pressed the link for the barcode, same one I had up and ready. I told him that was the same link I used but this time the screen was not loading, due to terrible reception in this general area. He placed my phone on top of my package and without saying a word to me, he moved over to the next register and say's "NEXT". I looked at him bewildered and asked, "Are we done?" He replied by saying that my screen was not loading so I could go outside and stand by the street or Starbucks, he then proceeded to help the next customer. It was a horrible experience that I endured with my 10-year-old standing next to me looking equally perplexed.After about 5 minutes of trying to retrieve my barcode, he said to me, email us the label and we will print it out here, but neglected to give me the email before continuing to assist other customers. The other employee there asks what the problem was, I informed him that I never have service in the area, and I am not able to retrieve the barcode I had given the other employee, hence why I had it on my phone ready to scan when I arrived.He was equally as unhelpful and unfriendly. He told me to go outside to the street by the sidewalk. Not the most practical thing to do given the vicinity of this UPS store.At this point I was done! I left without being assisted by the 2 employees working that afternoon. The energy in this store on this day was very off putting and unwelcoming. It was a belittling experience to say the least!I will not be returning to this location ever again!
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August 2023 by Lucas S.
I don't recommend visiting this store when it opens. The last four times I have gone within the first fifteen minutes of the store being open, they weren't opened. One time I was foolish enough to wait 30 minutes and they still did not open.
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July 2023 by Marie Marquez-King
Very unhappy with our experience here today. Had a package delivered to this UPS store thinking it would be more secure than delivering to our front door step. Went in to pick up package today and they confirmed it was delivered there but signed off by someone who doesn't work there so they don't have the package. Shouldn't the store be responsible for knowing who is signing off for packages there? Now we have no package and lost our money. Truly thought this UPS store would be a safe option but it was not. Hoping for a quick resolution to this.
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May 2023 by Anne C.
Suppose to open at 0800. It is now 8:10 and no sign of anyone even being inside. Aside from mailing needs, ive come here a few times to make copies, and their prices are much more than another UPS location nearby, and the quality wasnt as good. Also usually only one person working, so the wait for simple tasks can be long.
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May 2023 by Kim Hamilton
UPDATE: WOW. FIVE STARS!My AMAZON return became extremely complicated when the scheduled UPS pickup never happened. Suddenly this 73-year old lady (me!) was her own to get a 92lb box to the UPS Store. It was a 25 mile drive and I did not have the label the UPS driver was supposed to give me.UPS Employee Mariel Takada (not sure of spelling) at this Store helped me through it all. First by contacting UPS then AMAZON, then back again to UPS. She was competent and professional while at the same time dealing with my impending meltdown. I am so very grateful.The end result was that Amazon emailed another label and Mariel printed it at the store. My package was able to be returned without making the trip back home to deal with UPS Corporate or Customer service. My sanity was restored. (The UPS driver that never bothered to make his delivery? Another story.I’m so incredibly grateful for the service I received, and especially thankful Mariel took time to help me through to the getting the problem solved. (It was a major purchase and the wrong unit had been sent).POSTED EARLIER:OK… I’m actually posting this as I prepare my Amazon return of a Room AC unit.The box weighs 92lbs, and UPSwas supposed to pick it up. Instead he handed a paper to my neighbor and flew up the road as I tried to wave him down.I’ve read some pretty negative reviews here, as well as good ones. I’ll be back to update the 3-star rating. Hopefully to a 5-star.I’ll take up the UPS driver fiasco with corporate. (Not this store’s responsibility).Wish me luck.
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May 2023 by JL L.
When your hours say you'll open at 8am on a Monday but there is no sign of life or opening anytime soon. This happened to me the weekend after Mother's Day, and there were 8 other people in line waiting for the store to open. People eventually just started leaving and after waiting a half hour, I left as well. I can't believe I even waited that long! Another customer in line with me mentioned it happened the previous weekend as well but at least on that day they were only 15 min late. I did still give two stars because the days that I am there, it's fine. As an owner, you're responsible for your employees and your business so if you can't get your staff to open timely, you should be there.
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April 2023 by Aubrey W
You have to be VERY CAREFUL doing business with this place or they can easily rip you off. They are very SNEAKY with their charges. I went in and asked to send some papers through regular mail and the girl said ok. But when she handed me a UPS envelope to put my papers in, I asked her why she'd use a UPS envelope for something going regular mail - and I said, "but its going regular mail, right?", and she very clearly said "yeah". As soon as I got to my car, I noticed she had charged me $12 for a UPS Ground shipment, when I clearly asked for regular mail. I went back in a few minutes later and questioned her about it and then she said I would have needed to go to the post office to ship my papers by regular mail. She didn't say anything like that when she was originally helping me, but she had no problem charging me a ridiculously excessive fee for a service I never asked for. All she had to do at first was say they don't do regular mail - how hard is that? As she was laughing about it (as if she thought I was stupid for questioning her) she did offer to refund me, but I said never mind and I walked out to sit in the parking lot and write this negative review. Always carefully watch what they are charging you, and watch for them taking it upon themselves to substitute a service you request, for a different service that costs much more.
