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October 2023 by Ivette Robles
Everything went well in the beginning until returning our truck . Employee stated we drove it 40 miles when it reality drove it less than 20 and even filled it with $25. Our charges went from 40 to 100 because of the suppose miles we drove it . The morning in which I was assisting my disabled and elderly dad move led to a negative experience . The manager stated they could not do anything about it . The miles listed on the contract match when we first got the truck . Again what didn’t match was the Milage indicated on the odometer when we returned the truck . We had the truck form 8 to 11 am and even returned it at 9:30am . I do admit I should’ve second guessed getting the keys to the truck we were given since the manager stated to another employee that it recently had maintenance work done which leads me to believe issues with the truck was one for sure the odometer. (Corporate please feel free to check your indoor cameras for the managers words to another employee regarding the recent maintenance to the truck ) I will be making a formal complaint because it is a rip off to charge a costumer for something we honestly did not do. I have been a loyal customer for years and thankfully have had no issues prior to this but when you take my hard earned money for an injustice reason then we have a problem . I will look for another moving company in the future if my money is not refunded .
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September 2023 by Natalie Poston
The staff at this U-haul location were some of the best I have ever worked with! They were friendly, helpful, postive, and accomodating - even when we had to downsize from our truck reservation. Tracy (I think that is her name), went above and beyond to help us ensure we had everything we need. I will be sure to use this location moving forward.
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September 2023 by Kathy Villanueva
The van we wanted was disgusting. Unfortunately I was desperate because it was my last day to move my office. It’s smelled so bad and there was so much dog hair every where. I was itchy and sneezing. The worker even put his mask on when he checked the miles, I feel like he knew it stank. The girl was kind enough to refund us the rental portion, not the mileage, but the guy worker made this face and shook his head in disapproval, he obviously doesn’t have customer service skills. I will never go back to that place. Stay away! Beware!
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September 2023 by Mike Primal
Tonya was so helpful and knowledgeable on all my needs for my move she went above the call. I’ll recommend Uhaul Chula Vista to anyone !
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July 2023 by Nikki Miriam R.
On May 22, 2023, I rented a U-Haul truck from the Chula Vista location for less than 2 hours and they charge my card for a two-day rental. It took six weeks and approximately 10 phone calls to their customer service before they provided refund my card, and that was a partial refund. Today, July 20th, I made another two calls to U-Haul's customer service to have the taxes reversed! For two hours of use it cost me $51.00 in charges and HEAD ACHES. Rent for another company!!
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July 2023 by Connor Tait
This facility really helped me out! I had to move on a shorter timeframe then I thought she needed a truck and storage for the month of July. Tanya is amazing, the whole staff no matter who I talked to were helpful/letting me borrow tools to take apart my personal belongings to fit through the door, you name it they were always doing their best and friendly, highly recommend!
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June 2023 by Alex Pedrin
I had a great experience, I was greeted by Tonya right when I had walked in, informing me I would be helped next. Once Yesenia was available she helped me narrow down what truck I would be needing for my task. When I came to drop off the rental, Eric was able to help me out and get me on my way. Customer service was spot on. Not my first time coming to this location but definitely not my last.
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May 2023 by Kristofferson P.
Tannya has such great customer service. She helped us out from beginning to end. She deserves a promotion! Perfect price for renting a truck and long term storage. Would not recommend any other place!
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March 2023 by Advanguard Damberger
Super busy, but those hard working employees got the job done with great service.
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March 2023 by Dorean Adolphus
Sabrina was diligent and very knowledgeable in solving a minor issue that came up!
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January 2023 by R Y
I recommend you go anywhere else. The staff is awful, and the experience is insulting. While waiting for help, I watched the woman with an "owner" badge argue with the only other employee. He proceeded to stay silent and leave the office, while the I watched the woman ignore me, watching videos on her phone.If you expect you'll need help renting a Uhaul or buying propane, you should fine someplace else, this place is a disaster.
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December 2022 by Ezequiel H.
It was a good experience except the customer service upon return wasn't very good. The guy on the lot with the nose ring and colored hair has zero customer service and was rude when I tried to get his attention. They should get rid of that clown.
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November 2022 by Doug Teachworth
Very friendly service. Refilled our class c 26foot rv propane tank quickly. Easy in and out. Also checked tire pressure for free. Great customer service. A+
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November 2022 by Justin Scott
This is a complaint against a third party that works with Uhaul's all over San Diego. Making Moving Easy, is a company that helps movers with furniture, boxes, etc. This is a scam/con company. The owner finds movers on Craigslist, promises hours and money then doesn't pay his workers when the jobs are complete as soon as he gets the payment codes he pockets the money and doesn't respond to phone calls and text messages.
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November 2022 by Christopher Furman
This place gets things done. See Rick he will take care you!
