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March 2024 by April C.
Triple AAA needs to get rid of this company for roadside assistance.. I waited 2 hours for a tow.
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March 2024 by Gerardo N.
They never reported my vehicle to the police station if it wasn't for an air tag I had in my vehicle I don't k ow how many days they would have charged for storage
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February 2024 by Ariz D.
The reviews ain't lying. I have AAA and I used my "tow" credits to have my vehicle towed from home to a Discount Tire in the area. During this transaction of my vehicle being placed onto the bed of the tow truck, there was a 2x4 block of wood that he placed on the ground. As the van was being driven onto the bed of the truck, the wood popped out of place. The back bumper on the passenger side was knocked out and stuck out. The driver immediately popped the bumper back into place using his hands, pushing it back in but damage was done already-and if anyone knows, bumpers have a million sensors. The bumper wasn't fully on but managed for the time being. The tow truck driver admitted fault, apologizing for the incident, stating that he tries his best and really does treat every vehicle as if it's his own, and that sometimes these types of things happen, but not to worry, he will call the company to let them know what happened. He gave my husband the company's business card, and said for him to call the company as well and let them know what happened. My husband called that day to let the company know what happened, and they informed my husband that the guy who handles these kind of incidents wasn't in that day, and to call back the next day. My husband called back the next day, informing the tow truck company of what happened. My husband was forwarded on to what appeared to be a manager by the name of Robert, who would be dealing directly with my husband. Robert was in contact with my husband, and said that he could take it to a shop they deal with, Mission Hills Automotive. My husband had informed Robert that we felt more comfortable taking it to the Toyota dealer since we've only ever taken our vehicle there, and it's also much closer to our home. Robert said he would have to talk to his boss, and would get back to my husband later that day. My husband did not hear back from Robert that day, so the following day, he called Robert. Robert had stated to my husband yes, go ahead and take it to Toyota, that's fine. My husband asked about billing, whether he should pay directly and then they would then reimburse him, or if he could just have Toyota bill them directly, and Robert responded by saying it doesn't matter, either way would be fine. My husband then proceeded by taking our van into Toyota on Friday, December 15, but was told that the body shop doesn't work on weekends, and if we wanted a rental, we'd have to pay for it over the weekend, which we did not want to do, nor to try to bill that to the tow company. We opted to wait until Monday, December 18, which is when husband brought the van into Toyota. On Tuesday, he received a call from the body shop representative at Toyota stating that he received a voicemail from the tow company. The tow company stated that they were not going to pay for anything and that they did not authorize this. After getting off the phone with Toyota, my husband immediately called Robert from the tow company. The phone rang a couple of times, then immediately went to voicemail. My husband called back again, and the phone rang once and went to voicemail. My husband then called the tow company's main number, asked for Robert, was told he was unavailable, so he explained the situation about our van being at Toyota and Robert called them saying he was not going to pay, and the tow truck representative said to please wait while he called Robert. A minute later, he explained that he just spoke with Robert, and that Robert stated he only authorized a quote from Toyota, not for any work to be done. My husband explained that there's no way that's accurate, since he had asked about the payment and whether he should pay or have Toyota bill them directly, and how Robert said either way would work, but the guy from the tow company just said there's nothing he can do, he's just relaying what Robert told him. This is when we then called AAA to start an investigation. Ultimately we got our money back (after a few months
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February 2024 by Lorie Boswell
This whole company is very unprofessional, very rude and I will never allow them to tow my car again. Do not trust them they steal thing from your car.
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February 2024 by Linda Ta
I contacted triple A! I'd like to give a shout out to Jorge who helped me tow my car back home due to an alternator issue on my car. He was so helpful in recommending places I can take my car that won't break the bank. He was so kind and great talk to through the entire experience and making sure I got home safely. There needs to be more people like jorge!
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February 2024 by Michele B.
We've used Tony's several times thru our AAA Roadside assistance service and always had great experiences. Driver arrives on time if not before, with professional and ready to assist attitude. As a woman I have always felt safe. Definitely recommend if you need a tow!
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January 2024 by Elizabeth E.
Over priced, unhelpful at the El Cajon location! Was told by my insurance to report them.
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January 2024 by Aida B.
⭐️⭐️⭐️⭐️⭐️‼️ I contacted Triple A, and Dwayne from Tony's Auto Center tow truck service responded quickly, delivering a five-star service. His professionalism and efficiency made my experience exceptionally positive. Big thanks to TAC!
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January 2024 by D W.
I wish I could give Tony's in El Cajon a negative stars review! We paid the bill and were told that THEY blocked the car in and couldn't access it- they called the Chula Vista service to have other cars that are blocking my car towed out of way- we politely asked if they could have it towed to our house being that they blocked it in. The woman at the front t desk was EXTREMELY RUDE AND UNPROFESSIONAL!!! She advised us to call the main number and I asked her for her name for reference and she rudely REFUSED! We are very shocked at the lack of customer service or just plain being nice to people issues Tony cleanly has (read other reviews) I do not recommend this company and if you HAVE to deal with the front desk employee, expect to be treated horribly!
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December 2023 by Jeff R.
Called AAA to get a tow, and they dispatched Tony's Auto Center. In the process of having my vehicle driven onto the flatbed, my vehicle was damaged. The driver was very apologetic for damaging the vehicle, and assured me that they'd fix it, no problem. Spoke with a guy named Robert from this company, who verbally agreed to me taking it into Toyota for the repairs. Now they're backing out, telling Toyota they aren't responsible, and to file a claim with my insurance if I want, but I'm on my own. The manager is sending calls straight to voicemail, refusing to speak with me about the issue. Stay away from this company, horrible customer service and not worth the trouble they're causing.
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December 2023 by Nina R.
Made the mom mistake of making sure the kids got to school before getting gas. I ran out of gas on the way to get gas after dropping them off. I contacted AAA and Tony's auto center showed up 30 mins earlier than AAA had told me. The guy (didn't get his name) was absolutely helpful! He put gas in and made sure my car started up before leaving. No stress no drama just great service especially for 8am!
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December 2023 by Maricela Banuet
Worst customer service. Rude! They should be nice for a $540.00 tow-
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December 2023 by George T.
Battery issues Needed a jump. Waited over an hour and when he showed up I could smell alcohol. Not a good experience.
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October 2023 by Gabby S.
Wow all those customers that left a review must be getting paid to leave those so called good reviews. Cause for my experience they are A-- holes. They towed my trailer and they won't let me get my personal belongings until I show them registration. The papers are inside the trailer. They just want to keep it longer for fees to get higher. Not a single star should be rated to my point of view
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September 2023 by Monica R.
Tony's Auto Center took an hour and a half to show up for a call from AAA, I had a flat tire. My ETA started at 30 mins and they pushed it back another hour after the 30 minutes had surpassed. While waiting, my friend and I were on the shoulder of the freeway scared because of traffic. We were then approached by a man walking on the freeway so we decided to wait in the car even more scared that we would get hit by a car. After an hour of waiting, a Highway Patrol officer pulled over behind us asking us to get my car out of the freeway (as if we could) because we had been there for so long. Had Tony's Auto Center showed up when they were supposed to, we would've felt safer and gotten out of the road.
