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January 2024 by Elize A.
It was my first time ever sending packages out and Alex was very helpful and kind! This is a great location with great employees! Love this UPS store they are very reliable especially Alex :) thank you! Big shout to him!!!
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December 2023 by Pat F.
This location is our go-to UPS Store! Parking is plentiful, they rarely have a long line of customers, and their customer service is among the friendliest and helpful staff I've encountered. All my Amazon returns are brought here to send back. I hate giving up my favorite spots, but this UPS Store is well deserving of some Yelp kudos for their consistent level of service I've experienced since coming here. The manager, Christina, is helpful, friendly, and runs a very high performing team over there.
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August 2023 by Amina Maslo
$3 for a digital service fee just to send your document to them to print, this is ridicilous! Place is fine for amazon returns but i would not use other services
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August 2023 by Jay Mangulabnan
i came in the store and needed help shipping items out of the country. Alex help me with my package. he was really very helpful and patient with my questions.he gave me an outstanding customer service. thank you
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July 2023 by Joshua M.
Quick service and helpful staff. Went in to get supplies to mail some souvenirs home and it was all smooth.
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July 2023 by - Rick
The owner of this store, Alex, should really get some professional help. He says one thing and is very helpful, and then seems to go crazy and is the opposite. After almost a year, he told me he 'wasn't going to allow me to renew' my box! Said it was 'too much' (whatever that means) I rec'd too much stuff?!? The store is huge and I always picked up my packages every week (I live across the border). I wouldn't renew anyway as the service is terrible and watch out for Alex! This store used to be great (when the previous manager was there) and now I would never go back...MOVE to the UPS store on Telegraph Canyon Rd or the one on Melrose Ave, they are BOTH great, all of the time and A+ service & they care about their customers (unlike this place)
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June 2023 by Sergio EL PICO
you are in and out easy with your QR.
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May 2023 by Mrnobody2you
Alex at the UPS store on Broadway was very patient and a huge help today. 5 stars because of his excellent customer service.
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March 2023 by Zachary .Z
Terrible store to ship internationally. Uninformed staff. When asking if extra import fees where included or to be added later they insured me that I would have no fees and it was promised to be delivered under 2 weeks. Now we are well past two weeks, it was shipped across to the wrong part of the country just to come back before export and now I have to pay an extra $35 to clear customs. Not using this branch ever again.
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February 2023 by BeagleEase Living Free
All the good things spoken here about the staff...ditto! Oh, and a super clean and organized facility also.
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February 2023 by Dulce P.
This is my go-to for my Amazon returns. Fairly new (opened during COVID-19) next to the Wally-world and Best Buy (or between them I should say) in the Southbay Marketplace shopping center. The staff is always polite, friendly and trying to get customers needs met and on their way. There was one time where the line was out the door and both front workers were doing their best and the (owner or manager maybe) in the back stopped what he was doing and grabbed a phone to scan! How awesome, no register needed for return, grabbed my receipt and on my way! Excellent customer service in a time of need for his employees.I also noticed they offer post office boxes for having your mail delivered, offer a computer for internet (time limited), printer for needs as well as packing supplies in addition to their services. Parking has never been an issue and I never dread coming here!
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December 2022 by Brianna C.
Useless. Unable to provide me with any help regarding my package. Will NOT return to this location.
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December 2022 by Alex Melendez
This UPS store location has the friendliest staff I’ve ever seen. There is a very large parking lot so it’s easy to get in and out of.
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December 2022 by Rad Dissanayake
Would never recommend this store. They charge $3.25 cents to print a single black and white page I lived in NYC and Los Angeles this year non of the order stores charge this much to print a single page. Such a rip-off!
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November 2022 by Michael C.
Fast, speedy service. Not much to say, but great location. Did a prepaid return and an Amazon return. Everything was quick. Customer service was excellent.
